I have had great experiences with…
I have had great experiences with Rugs.com
About Rugs.com
Data updated- Website
- rugs.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 181 reviews
- Replies to negative
- 0% (0/26)
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About this business
Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor.For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!
Written by the business, not verified by us.Is Rugs.com legit?
Rugs.com (rugs.com) has a 4.4 out of 5 rating on OK.one, based on 181 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is exceptionally easy to navigate, allowing them to search, filter, and quickly find the exact home decor items they need. People also appreciate the vast selection of styles, colors, and sizes available for both indoor and outdoor spaces, making shopping an absolute delight. However, some customers also noted experiencing unexpected shipping delays, with a few orders pushed back or remaining untracked for months. A small group of reviewers additionally mentioned receiving defective products or facing frustrating policies when attempting to process returns.
Auto-generated from all reviews of this business. For reference only.What people say
Options and Appearances
I appreciated the numerous size options that are included and the application that allows the customer to see potential rug in their own living room.
Great selection and could take a…
Great selection and could take a picture in my room. Price was great!
I love the rugs I have purchased on Rugs.com!
I love the rugs I have purchased on Rugs.com. Shopping is a pleasant experience, easy to filter a search and really narrow down the options to find exactly what I am looking for. Shipping is fast and the rugs arrive undamaged. Definitely recommend Rugs.com
Repeat customer
I've purchased rugs before and have been extremely satisfied . . with the product, the online ordering and quick delivery! The July 4th sale is super!
Easy Experience
BEWARE of RETURNS!!!!!
I ordered a rug & rug pad on rugs.com on 06/10. I received it expeditiously. The pad was great. I did not like the rug & re-packaged it with care (I never even unrolled it). I returned it on 06/12. Rugs.com received it on 06/16 per my tracking #. I followed up with customer service on 06/25 for my refund & was told to wait up to 15 business days. Still no refund on 07/03; I called again & they made it happen that day. BEWARE!!! SAVE YOUR RETURN TRACKING SLIP!!! THEY MAKE YOU WAIT FOR YOUR $$$. 2 ⭐️⭐️for the rug pad & 2nd customer service rep.
It was very easy to order
It was very easy to order. Thank you
Great rug
I already have the round rug of this style and it's been great
Fantastic selection
Fantastic selection, easy to use website
Great pictures
Great pictures, easy ordering. Great price.
Easy to find and decide on pattern
Easy to find right size, pattern, and shape ideas for room!
Easy to use!
Easy to order on rugs.com
Easy to order on rugs.com. I have ordered from rugs.com before. Great prices and did I mention free shipping. Can't wait to receive my new rug for my kitchen.
I have loved the Nain design for…
I have loved the Nain design for awhile. I just decided to finally purchase! It’s a little more than I would have liked to pay, but kept coming back to this. I hope I’m in love with it when I receive 🥰❤️
I’ve bought about 5 rugs over the years…
I’ve bought about 5 rugs over the years and have been happy with all of them. Website is great, just need to add the ability to try it in ones room (like Amazon does).
Easy to navigate website
Easy to navigate website, gobs of choices, being able to pay without a middleman and reasonable prices (especially sale prices!).
Great selection
Great selection, lots of sizes, and easy to order. Looks like it will come very fast too!
I purchased 2 rugs on a 2 free day…
I purchased 2 rugs on a 2 free day shipping promotion. The site indicated a Saturday delivery, at purchase. I had not received the rugs and I checked my account and it was marked as delivered. I contacted customer service and was told that the 2 day delivery just means they would ship it out in 2 days and the delivery window is 7 days out (despite the estimated delivery date). The agent told me they were sorry that I was confused-gaslighting. Then he told me they made an error on the delivery and they would fix the indicator.
I had a $20 credit for writing a review…
I had a $20 credit for writing a review in January. It would not allow me to use it and didn’t show up in my account. I still have the email stating that I have a $20 credit. Feels like a bait and switch kind of thing which is too bad
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