RushOrderTees is a leading online retailer for custom apparel including t-shirts, hats, and hoodies. RushOrderTees is your go-to source for personalized gear. Read more than 8,000+ RushOrderTees reviews.
Written by the business, not verified by us.RushOrderTees (rushordertees.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently mention that the helpful staff and support team are exceptionally attentive and patient when assisting with various custom designs. People also truly appreciate the top-notch customer service experience, demonstrating how quickly knowledgeable representatives resolve product mistakes and provide free replacements when necessary. However, some people mentioned that their packages arrived significantly late and unfortunately missed important deadlines for scheduled personal or business events. Consumers additionally noted occasional frustrating problems regarding unexpected shipping delays, poor tracking updates, or extra unexpected costs required for expedited delivery services.
Auto-generated from all reviews of this business. For reference only.Did not meet deadline. Order arrived 5 days late so 2 events were already over making 2/3 of the products unusable. Shirt quality was subpar for the cost. Would NOT recommend this company.
Hi Colleen, I'm sorry this has been your experience! Jessica from our Customer Experience Team will reach out to get this resolved.
RushOrderTees does a fantastic job! I redesigned a logo to be printed on a hat and a sweatshirt, and I wasn't sure how it would turn out since it was a custom redesign. The finished products exceeded my expectations and looked amazing. Their attention to detail and print quality were outstanding. On top of that, their customer service was excellent—friendly, responsive, and very helpful whenever I had questions. I highly recommend RushOrderTees and will definitely use them again!
We're so happy to hear we exceeded your expectations with your custom redesign! We truly appreciate your kind words about our quality and service. Thank you for recommending us; we look forward to working with you again!
They don’t actually guarantee all deliveries and had no problem being late without compensation.
Hi Matt, I'm sorry to hear you were disappointed with your experience. Orders with free shipping include an estimated delivery window, while guaranteed delivery dates are available on orders that select a rush shipping option. That said, I'd be happy to look into this further and review what happened. Please email me your full name and order number at [email protected], and I'll investigate the details with our team. - Alyssa, Customer Experience Manager
Ordered 6 shirts on May 29th 2026. Took them 9 days to ship when I paid for expedited shipping. Did not make the deadline and I called June 4th to ask if they can make the delivery deadline. The advised they will and I don’t need to order from another company. Way to drop the ball lateordertees.
Hi Pav, We're very sorry to hear about your experience and completely understand your disappointment. We know you reached out ahead of time to make sure the shirts would arrive for your event, and it's frustrating when things don't go as planned. After reviewing the order, it was shipped on time from our facility, but unfortunately the package was held up in Canadian customs longer than anticipated. While customs delays are outside of our control, we understand that doesn't make missing your deadline any less frustrating. We truly appreciate your feedback and apologize that this order did not meet your expectations. Brian from our Customer Experience Team will be reaching out directly to discuss the situation further and see what we can do in terms of compensation for the inconvenience.
I had a very disappointing interaction with one of the sales representatives while placing a custom apparel order. I asked a question about whether ordering larger quantities significantly changed the pricing structure, and instead of explaining it professionally, the representative came across as condescending and made me feel embarrassed for asking. I was also initially told that canceling before final proof approval would result in only a partial refund because the shirts had already been ordered, which was upsetting since I had not approved the final proof yet. However, after posting my review, management reached out quickly, apologized sincerely, and ultimately issued a full refund. I do appreciate how the Customer Experience Manager handled the situation afterward and that they took the feedback seriously. While the original interaction left a negative impression and I chose to take my business elsewhere, I do want to acknowledge that the company made an effort to address the issue professionally afterward.
Hi Alisa, I sincerely apologize for the experience you had with our team. The interaction you described is not reflective of the level of service we strive to provide, and I completely understand your frustration. I will be addressing this situation directly with the Sales Representative involved to ensure it is properly reviewed internally. We never want a customer to feel dismissed, pressured, or undervalued. I’ll also be reaching out to you personally, as I would truly appreciate the opportunity to make this right and show you the level of care and service we are known for at Rush Order Tees. Thank you for taking the time to share your feedback. - Alyssa S. Customer Experience Manager
I had a couple issues with my order so I reached out to customer service. I just have to say I wasn’t expecting much but Nancy went above and beyond not only to get my order right but to get it to me in time for an event! I’m so appreciative for the excellent customer service Nancy and team at Rush Order Tess has provided. Nice work..thank you thank you!
We appreciate your feedback, Michelle! We’re glad Nancy and the team were able to quickly resolve everything and make sure your order arrived in time for your event!
When I received the first T-shirt I ordered, it wasn’t quite right, but the RushOrderTees customer service team was awesome! They offered a replacement and it was PERFECT. If you’re looking for a high-quality, soft T-shirt, I recommend the Next Level Cotton Blend T-Shirt (Style: N6210), and order one size up to be safe.
We're so glad we could make things right and that you love your replacement! Thank you for the kind words and the helpful recommendation.
Martin was so helpful with my questions, getting two additional sweatshirts ordered and making sure they arrive by the date I need them. While the customer service has been phenomenal when I reach out, I would have appreciated a bit more proactivity in general when there was an initial issue with my order. It all got resolved via customer service agents so again, shout to to them.
We're so glad Martin provided excellent support! We appreciate your feedback regarding proactivity and will use it to improve our service. Thank you for your kind words!
I’ve placed several custom orders with RushOrder tees. I’ve always been very satisfied with the products. I placed an order for 4 custom sweatshirts for Mother’s Day. They made a mistake and sent two that were 2XL instead of 2 extra large. The communication was quick, with apologies, they sent the corrected order with expedited shipping, I received them in 2 days . I trust this company, their customer support is 5 stars. I would highly recommend this company.
Thanks so much for your feedback! We're glad you've consistently been happy with your orders and that our team could quickly correct things and get everything to you on time!
I had high hopes, but my order did not arrive on the date that it was supposed to. I paid the extra $35 for shipping and it came the day after after my husband left for his trip. so disappointing. Unfortunately, UPS will be the reason I don't order from this company again.
Hi Jordan, We’re very sorry to hear this order did not arrive in time for your husband’s trip. We completely understand how disappointing that must have been, especially after paying for expedited shipping. Whenever a package is delayed, whether the delay occurs on our end or with UPS, we are always happy to refund the rush shipping fee. Please feel free to reach out to me directly ([email protected]) with your order information so we can process that refund for you, as I was unable to locate an active order under your name in our system. While we work hard to ensure orders are produced and shipped on time, shipping delays can occasionally happen with any online order once a package is in transit with the carrier. We completely understand your frustration and appreciate your feedback. - Alyssa S. Customer Experience Manager
Dayanna was the agent I had the pleasure of working with today and she was so thorough with me. I had tp fix three different things with my order and she was able to get everything taken care of for me and leave me stress free. Today was the first day in a long I was this happy with my Customer service
Thanks for your review, Tia! We're glad Dayanna could take care of everything thoroughly and leave you feeling stress free, and it means a lot to hear how positive your experience was!
Damian was super helpful, quick, and accurate!!
We appreciate your feedback, Amanda! We're glad Damian could provide quick and accurate support to help you out!
EDIT: I originally posted the below message regarding my experience with RushOrderTees. Following this and other emails, their Customer Service Team did reach out, gave the order a second-look and corrected the result in a way that was satisfactory. I appreciate the correction and interaction and originally listed this as a "1-star" review because it was poor to begin with, but have revised to "3-stars", a neutral rating, do to all the items I mentioned. This seems 'fair' to me. The fact remains we didn't receive the order for the event. This affected my companies reputation and commitments. Customers shouldn't have to spent so much time on the back-and-fourth with customer service for an issue in which the customer held to their commitment, paid, and so-on. Hopefully, this context will help RushOrderTees "do better", is a fair evaluation, and gives other business owners like me balanced feedback and context. - - - - I'm not usually one to give negative feedback, but this has been so frustrating, I'm breaking my own trend. RushOrderTees took my order on for 6-shirts on 4/21, with a "guaranteed delivery date" of 4/23. I placed the order based on a the delivery date guarantee (approximately $450) and paid for expedited shipping for an event on 4/24. From their own tracking, RushOrderTees didn't complete the order on-time or send to a shipper (UPS) until the day it was due 4/23, resulting in a late shipment, missed event, and a loss of time and approx. $450. Worse still 3-days after the advertised 'Guaranteed" delivery date, I still don't have the product. I've tried to communicate with their customer service team, but I keep getting the run-around. In short, I'll receive "updates" as to the shipment and blanket statements as to the company policy regarding transit times... even though the Shipper didn't receive the actual shipment until the delivery date. I've asked several times to be referred for a refund, but the subject is always side-stepped or goes unanswered. As a small-business owner, I've placed orders before and been very-happy. While I understand delays happen, after this interaction and what seems like a company standard to simply frustrate the customer into "giving up", I no longer recommend them. RushOrderTees systems and 'script' for interacting with customers seems designed to protect their revenue when orders miss their mark, blame the shipper, and leave the customer with no-product, limited communication, and no way to reach a resolution. In summary - Use RushOrderTees at your discretion, but think twice about that last-minute order. It will cost you, and you may wind up even-more frustrated.
Hi Enrique, So sorry this has been your experience! Our Customer Experience team will reach out to resolve.
Dayanna was patient with helping me customize my order to ensure I received the product I was looking for which is a 100% cotton t-shirts and polo tees. She also helped me work through payment issues with my order by phone. Great customer service.
We appreciate your feedback, Chanel! We’re glad Dayanna was able to patiently help you customize your order and resolve the payment issues, and that you had a great service experience!
Dayanna was quick to addess my question. I needed her to add one more to my order. She explained everything well and followed it with an update reciept.
We appreciate your feedback, Holly! We're glad Dayanna was able to quickly assist, clearly explain the update, and provide your revised receipt!
Came into the process expecting the unknown and prepared with being transferred to multiple departments. This was totally not the case! Once moved off the triage chat bot to representative Dayanna, she was able to understand the situation in less than two messages, and was able to provide an experience that was top class! Ninja Dayanna knew the impacts of being a business owner and made things right with the swiftness of a master Ninja for sure.
Thank you for the kind words! We’re so glad your experience was smooth and that Dayanna was able to jump in quickly and make things right. We’ll be sure to share your feedback with her, it will mean a lot. We appreciate your support and look forward to working with you again!
I really needed my custom items by a certain day, and they delivered as they said they would! I even contacted support and they confirmed the delivery date. It was such a quick turnaround and the notebooks were exactly as expected. Good quality and would definitely order from RushOrderTees again!
Thanks for sharing this, Sheri! We’re glad we could meet your timeline and that the notebooks arrived as expected, and we appreciate you recognizing the team’s support along the way!
Dayanna was extremely helpful and quick. Had a great expierence
We appreciate your feedback, Katie! We’re glad Dayanna could provide quick and helpful support, and that you had a great experience!
Thanks for your review, Lex! We’re glad we could provide a quick response and get everything resolved smoothly!
Damian was able to help me update the graphics for t-shirts which were already in the process queue. I figured out I had 300dpi versions of graphics I'd previously supplied at a lower resolution. Damian patiently worked with me as my equipment struggled to provide the updated images (all problems at my end). I was ultimately able to update the images, which should result in better-quality rendering on the shirts. If Damian helps you with your order, you'll be in good hands!
Thanks so much for your feedback! We’re glad Damian could help you get those updated graphics in place and ensure a better final result, and we appreciate you highlighting his patience and support throughout the process!
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