RushOrderTees is a leading online retailer for custom apparel including t-shirts, hats, and hoodies. RushOrderTees is your go-to source for personalized gear. Read more than 8,000+ RushOrderTees reviews.
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Is RushOrderTees legit?
RushOrderTees (rushordertees.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently mention that the helpful staff and support team are exceptionally attentive and patient when assisting with various custom designs. People also truly appreciate the top-notch customer service experience, demonstrating how quickly knowledgeable representatives resolve product mistakes and provide free replacements when necessary.
However, some people mentioned that their packages arrived significantly late and unfortunately missed important deadlines for scheduled personal or business events. Consumers additionally noted occasional frustrating problems regarding unexpected shipping delays, poor tracking updates, or extra unexpected costs required for expedited delivery services.
Auto-generated from all reviews of this business. For reference only.
What people say
Justin KneppUnited States · 1 review · Experienced 2025-12-08 ·
★★★★★
Great customer service isn't just a thing of the past
I ordered a custom “ugly sweater” from RushOrder Tees for our annual company holiday party, using funny photos of my coworkers. I placed the order with what I thought was enough time, but as the event got closer, I wasn’t seeing much progress and assumed I’d missed my window.
The day before the party, I called to cancel and ended up speaking with Alyse Brown. She was genuinely one of the nicest, most helpful people I’ve dealt with in a long time. She had already seen my order, thought it was hilarious, and explained the delay was due to the sweater color being out of stock. She immediately offered a solution: if I was willing to change colors, she’d have it printed and overnighted that same night. Unfortunately, the printer didn’t finish in time, but Alyse called me the next day to apologize and take ownership.
She then went above and beyond by arranging for me to pick it up in person. Their location was about 40 minutes from me and, by pure luck, only 10 minutes from the party venue. Thanks to her follow-through and personal accountability, I got the sweater in time, it was a huge hit at the party, and it made the night even better. This level of customer care is rare these days, and it absolutely earned my repeat business. Huge thanks to Alyse and the team at RushOrder Tees.
Reply from RushOrderTees2025-12-19
Thanks so much for your feedback, Justin! We’re glad Alyse went above and beyond to help get your sweater ready in time and make your experience a great one. We look forward to helping you again!
B
BKUnited States · 1 review · Experienced 2025-12-12 ·
★★★★★
Awesome customer service
Awesome customer service, Omar Leon really went above and beyond to understand the situation of delayed shipment and although it's not Rushorder issue, the customer first mentality demonstrated is commendable, we got the Tees on time just because of they understood the situation so well and helped with the right thing to do is ensure we got the Tees in time. Thank you, Omar and Rush order team.
Reply from RushOrderTees2025-12-15
Thanks for your review! We’re glad Omar went above and beyond to help with your shipment situation and made sure your tees arrived on time!
Update: RushOrderTees rushed me a new batch of shirts. That's good customer service! The recovery is more important than the mistake.
I ordered shirts from them, carefully placing the design where I wanted it near the top of the shirt. When I received the shirt, the design was plopped in the middle of the shirt, nowhere near where I wanted it.
Reply from RushOrderTees2026-01-07
So sorry this has been your experience. Jess from our Customer Experience Team will reach out and get this resolved!
We have been ordering our company shirts from RushOrderTees, and the quality has been excellent every time. We had one issue with our most recent reorder, and the customer service was outstanding. They responded quickly and resolved the problem completely. With so many options out there, I am happy to remain a returning customer with a company I know I can trust.
Reply from RushOrderTees2025-12-09
Thanks for your review, Brionna! We’re glad you’ve consistently been happy with the quality and that the team resolved your recent issue quickly and completely!
Jessica Moss has been amazing!! As a first time customer to rush order tees, I was apprehensive as to what type of service I would receive ordering “online”. My first order was incorrect. After several phone calls, Jessica helped get everything corrected and ensured we had a rep to assist with future orders! Thank you so much Jessica for your help! We will be returning for all of our future products!
Reply from RushOrderTees2025-12-08
Thanks so much for your feedback! We’re glad Jessica was able to turn things around, get everything corrected, and make your first experience a great one!
ABSOLUTELY HORRIBLE!! I will never order anything from here again. The images were terrible.
Reply from RushOrderTees2025-11-10
So sorry this has been your experience! Please reach out to me directly at [email protected] with your order information and "Trustpilot" in the subject and I will look into a solution!
- Alyssa, Customer Experience Manager
I ordered from RushOrderTees for a special marketing event. My order did not arrive in time due to issues with the shipper. I was very upset and frustrated, but I received an email and a phone call from RushOrderTees apologizing for the issues with my shipment. Although they could not bring back the marketing event, I was impressed that one customer meant something to them. I would order from RushOrderTees again.
Reply from RushOrderTees2025-11-04
Hi Jordan,
So sorry this was your experience! Jessica from our Customer Experience Team will reach out to get this resolved.
Justyne was fantastic!!! I have worked with other companies in the past and this experience was by far the best I've had. Very efficient, friendly and fast!! Will definitely order again.
Reply from RushOrderTees2025-10-22
Thanks for your review, Stacey! We’re glad Justyne made the experience so efficient, friendly, and fast, and we look forward to your next order!
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