RushOrderTees is a leading online retailer for custom apparel including t-shirts, hats, and hoodies. RushOrderTees is your go-to source for personalized gear. Read more than 8,000+ RushOrderTees reviews.
Written by the business, not verified by us.RushOrderTees (rushordertees.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently mention that the helpful staff and support team are exceptionally attentive and patient when assisting with various custom designs. People also truly appreciate the top-notch customer service experience, demonstrating how quickly knowledgeable representatives resolve product mistakes and provide free replacements when necessary. However, some people mentioned that their packages arrived significantly late and unfortunately missed important deadlines for scheduled personal or business events. Consumers additionally noted occasional frustrating problems regarding unexpected shipping delays, poor tracking updates, or extra unexpected costs required for expedited delivery services.
Auto-generated from all reviews of this business. For reference only.Justyne is my go-to girl. She always makes reordering our company shirts an easy and pleasant experience.
Thanks so much for your feedback, Amanda! We’re glad Justyne always makes reordering your company shirts easy and enjoyable!
Geraldine was super helpful, Thank you so much!!
Thanks for your review! We’re glad Geraldine was so helpful!
I ordered 70 screen printed tees late on a Monday afternoon and received them in my office on Weds for an event on Thursday. I was highly impressed with the speediness and quality of the printing on the shirts. I’ll definitely use Rush Order Tees again!!
Thanks so much for your feedback, Tivi! We’re glad your shirts arrived so quickly, and you were impressed with the quality!
I needed to get a rush order shipped today and delivered tomorrow. Josh helped me quickly and was able to place my order!
Thanks for your review! We’re glad Josh was able to help you place your rush order quickly and get it on its way!
Josh made my rushordertees experience very smooth and easy, he helped me with multiple orders and answered to all of my questions and doubts. Excellent customer service. Thank you, Josh!
Thanks so much for your feedback, Chiara! We’re glad Josh made the process smooth and easy while helping with your orders!
Josh was very helpful and fast. Got my order adjusted for a delivery date not listed as an option.
Thanks for your review, Ryan! We’re glad Josh quickly adjusted your order and ensured the delivery date worked for you!
The online ordering process was confusing and still allowed my order to go through, even though there was an issue. I never received any email update, and only discovered the problem when I checked my order status, which instructed me to contact customer service for a PO number. When I called, the representative informed me that my company wasn’t on their list of approved companies for payment upon receipt. When checking out one of the approved companies was large corporations. My company is a large corporation. If I hadn’t followed up myself, my order would have been delayed. Overall, their communication needs significant improvement.
Thank you for your feedback. We’re very sorry for any confusion you experienced during the ordering process. To clarify, we only accept purchase orders from public schools, universities, and government entities. For all other customers, we require payment at the time of purchase.
I had a larger, more complex order with RushOrderTees, and Josh made the entire process seamless. What could have been stressful turned into an incredible experience because of how efficiently he handled everything. His quick responses, attention to detail, and ability to simplify the complexities made all the difference. I’m so grateful for his help—he made this order one of the easiest I’ve ever placed.
Thanks for your review, Teddianne! We’re glad Josh made the process seamless and turned a complex order into such an easy experience!
Ordered a custom t-shirt from this company. On at least two, and possibly three, occasions, the t-shirt did not arrive on the scheduled delivery date. When I contacted the company, I was told it was a problem on their shipper's part, and the t-shirt would be reshipped, and I would receive it by the newly promised date. Again, the date came, and went, with no t-shirt delivered. On each occasion, this company blamed UPS. I suggested that they courier the shirt to me, since I live a short distance (10 miles) from their office in Philadelphia. This suggestion was ignored. Please note that I lived in an assisted living facility at the time of my order, which had a front desk which accepts deliveries on behalf of residents. So, it is not as if UPS tried to deliver the order and could not because I was not at home. Finally, weeks later, the t-shirt was delivered. The kicker was that the design appeared to be ironed-on like they do at boardwalk t-shirt shops, whereas I had the impression from their website that the design would be printed on. When I emailed them about this, I received no response regarding this concern. I understand that things happen in transit, but I have ordered clothing items from other local, and national, websites, and have always had my orders delivered on time, or even early. Rather than taking ownership of the problem in my case, this company blamed UPS and took no responsibility for the late order. Please note that I listed my date of experience with this company as 6/4/25, as that appears to be the date when I placed my order. As stated above, however, weeks went by before I finally received my t-shirt. I will never do business with this company again.
Hi Mike, We’re very sorry to hear about your experience and the frustration it caused. While carrier delays are unfortunately outside of our direct control, it’s clear we could have done more to support you throughout the process and provide better communication and solutions. We also apologize for not addressing your concern about the print method in a timely manner — that’s not the level of service we strive to deliver. Your feedback is extremely important, and we will be using it to improve how we handle shipping issues and customer follow-up. If you’d be open to it, we’d like to learn more and make this right. Please reach out to me at [email protected] so we can look into your order directly. Thank you again for taking the time to share your experience. We take your concerns seriously and are committed to doing better. - Alyssa, Customer Experience Manager
I used the live chat options to explain to a rep (Justyne) that we had some delays picking a shirt design, and the shipping cost to get the shirts delivered in time was going to set us over our pricepoint. Justyne was able to help us with some promos to help cut cost and rush the delivery. Very helpful.
Thanks so much for your feedback, John! We’re glad Justyne was able to help with promos and rush delivery to keep everything on track!
I want to thank RushOrderTees for all they have done for me! You all are amazing and deserve so much credit! Every order has been addressed professionally and your customer service is beyond amazing! Justyne just helped me out and she was phenomenal! Great staff you all have there! Keep up the great work! Thank you again so much!
Thanks so much for your feedback! We’re glad Justyne was phenomenal, and you’ve had such great experiences with every order!
9-25-25 Josh was very helpful in bringing my ideas to life. Very patient and attentive! 9-26-25 Our board wanted to make some changes to the design from yesterday. Josh was amazing at patiently changing what we worked on yesterday and recreated designs this morning, implementing the new ideas. Grateful for his knowledge and skill!
Thanks for your review, Connie! We’re glad Josh was patient and attentive in helping bring your ideas to life!
I placed a $1000 order with a guaranteed shipping date of September 18th for an event on the 19th. The items did not show up on the guaranteed date, or the next day. Monday morning I called to tell them I needed a refund because the items are no longer needed, the response was “let me see what I can do for you”. I refuted by saying “I just need it refunded, the event is over - I don’t need them anymore”. Alyssa came back with 2 options for me, I could wait until they were delivered, and pay for it myself to send them back. Option 2 was take a 50% discount to find an alternative use for the items. Rather than wait weeks for a refund, I opted to take the 50% discount. Well, a couple hours later a delivery showed up and only the hats showed up - I also order shirts. I’m waiting to find out what their plan is to satisfy this, but in the meantime - I highly recommend not trusting any guarantee they provide. You will be left paying for something you no longer need and only getting half of what you ordered. For a company selling on guarantees, the only thing I can guarantee from my experience with them is you will end up with half of what you ordered after you no longer need them. *By reach out via email to resolve - the resolution was that I pay half for items I no longer need.
We sincerely apologize for the experience you had with your order. Timely delivery is extremely important to us, especially when products are tied to meaningful events, and we regret that we fell short in this case. We have reached out via email to get this resolved.
I would say 10 stars if I could. The quality of their products is excellent; the staff is so helpful I wish I had them as teachers; I had an issue once, my goof, but they could not have been kinder or my generous in "immediately" resolveing the issue. Don't wait even a second - they are the best!!
Thanks for your review, Jennifer! We’re glad you’re impressed with the quality and that the team was so kind and quick to resolve your issue!
I will not use anyone else for my business. Rush Order Tees consistently delivers high quality results that can't be matched. Their screen printing is clean and durable. I've had t-shirts for years with no peeling or fading in sight after many washes. I will not use any other company.
We appreciate your kind words, Julia! We’re glad you’ve had such consistently great results and long-lasting quality with your orders!
I won't use them because i tried to place a order and they said they only take orders from Only for Schools, Gov't but their website says only for Schools, Gov't, Large Corporation, so i guess they don't keep their website update or they have a worker that don't know how to do their job.
Thank you for your feedback. To clarify, we’re only able to accept purchase orders from verified schools, government agencies, and select large corporations that have established accounts with us. Unfortunately, we cannot accept POs from unverified businesses, as they don’t meet the requirements set for this type of billing method.
I order 100s of custom shirts a year. Needing a couple shirts i decided to try Rush Order Tees. Only needing 5 shirts my order came out to $50 per garment. When the shorts arrived the sizing was totally irregular. I could not let my customers wear this junk. So i gave the shirts to the homeless. It was generous for Rush Order Tees to offer a reprint at a discounted price. PASS!!! Ill go back to my old t-shirt printer.
Hi Howard, I'm so sorry this has been your experience! I'm happy to look into this further and see what the issue is. Please email me directly at [email protected]. Looking forward to working together! - Alyssa, Customer Care Manager
I have been a customer for several years now and have always had great service. Recently I placed an order and when it arrived I had an issue, I contacted them right away and they took care of it. Within 48 hours my corrected order was completed and shipped. It arrived and is perfect! I dealt with Nancy C. but I am sure there was a team effort behind this, thank you all!
Thanks for sharing this! We’re glad Nancy and the team were able to resolve everything quickly and ensure your order turned out perfectly. We look forward to helping you again!
Quality, Speed, Service! A completely satisfied customer. Antonio Zamora answered all my questions and saw to it that i was given a level of service and attention to detail that is so rare in this day and age.
Thanks for your review, Howard! We're so glad Antonio provided such attentive service and ensured everything was right.
Worse customer service ever guy name Tony, lied to me about my order. Don't use this website for your t shirt printing.
Hi Nelson, Apologies for your experience with this order! We've reached out directly to get this sorted out.
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