RushOrderTees is a leading online retailer for custom apparel including t-shirts, hats, and hoodies. RushOrderTees is your go-to source for personalized gear. Read more than 8,000+ RushOrderTees reviews.
Written by the business, not verified by us.RushOrderTees (rushordertees.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently mention that the helpful staff and support team are exceptionally attentive and patient when assisting with various custom designs. People also truly appreciate the top-notch customer service experience, demonstrating how quickly knowledgeable representatives resolve product mistakes and provide free replacements when necessary. However, some people mentioned that their packages arrived significantly late and unfortunately missed important deadlines for scheduled personal or business events. Consumers additionally noted occasional frustrating problems regarding unexpected shipping delays, poor tracking updates, or extra unexpected costs required for expedited delivery services.
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Dayanna was a pleasure to work with getting updated on the status of my order
Thanks for your review, Zach! We’re glad Dayanna kept you updated and made the process easy!
They were prompt and didn't torture with a bot for too long. They got my issue resolved successfully. My shirt appears to be lost in transit and is past the delivery date. They have agreed to reprint the shirt and I will get it by my deadline.
Thanks so much for your feedback, Nancy! We’re glad your issue was resolved quickly and that everything is on track to meet your deadline!
Damian was a true professional and a pleasure to work with. He quickly gave me a resolution and was super helpful in placing a new order. Made everything easy!
Thanks for your review, Jeremy! We’re glad Damian made the process easy and provided a quick, helpful resolution!
Order #4252110 Taking my review down for now. They reached out to me with a solution so giving a fair chance
Nuanced understanding of the issues I was experiencing. Timely responses. Addressed every point I brought up and made notes to help stick to our deadline.
We're happy to hear that our in-depth understanding and timely responses helped you. We appreciate your feedback and are glad we could meet your needs and deadlines.
Where do I start with this scam of a company. I placed my first order for all mens vests, they sent me womens. When telling them of their mistake the solve was I pay $20/per to replace them, which I did. I then placed another order with mixed mens and womens vests. Again, these guys sent me all womens. When alerting them of their 2nd mistake in 3 orders the solve was a reprint which somehow now would cost $33/per. Save your money and find somewhere else as you will not get what you want then their lovely customer service team will offer you zero customer service.
Hi Colby, It looks like there was a misunderstanding around the situation. I apologize for the confusion, this is not our typical standard. I've reach out to you directly to get this resolved. - Alyssa, Customer Experience Manager
In a time where it’s just so common for companies to not stand by their product or have no empathy for their customers if something isn’t up to expectations, Rush Order Tees legitimately stands out as a superior, top company for product and customer service. I compared my options online, and was drawn to Rush Order Tees because I liked their design platform and the ability to write custom names on the back of every shirt in a case sensitive fashion. This last piece was very important to me because these shirts were for a bachelor party and the names were plays on character names from a movie. After I received my first batch of shirts, I was disappointed that the names on the back were written in all caps and a bit too small for my liking. I reached out to Rush Order Tees customer support and I cannot express enough how much they exceeded my expectations with resolving the issue. They were highly responsive, immediately got to work on reprinting the shirt to my design specifications, and shipped it out to me before even worrying about the return of the other shirts. The second batch came very promptly and was a 100% match for what I was looking for. The shirts were printed with extremely high quality and look exceptional. I can sincerely say that any time I need custom printing/shirts again, I will only consider Rush Order Tees due to this experience I’ve had.
Thanks so much for your feedback! We’re glad the team was able to quickly make things right and ensure the shirts matched exactly what you envisioned. We truly appreciate your trust and look forward to helping with your next event!
I've been ordering from Rush Order for about 5 years now and they have always delivered! My last order were some high quality sweat shirts and they didn't come out just right. I received an email from Jessica Moss and not only did she listen to my concerns she went beyond and reprinted and shipped the corrected order but compensated me on the mistake. I am completely happy with this transaction. Listen, I order about $1000 per year and I'm sure I am not there largest customer, however today Jessica Moss made me feel like I was. I am one happy and committed customer with Rush Order Tees. Very professional... I will ALWAYS use Rush Order Tees in the future.
Thanks so much for your continued support! We’re glad Jessica took the time to listen, make things right, and ensure you felt valued. We truly appreciate your loyalty over the years and look forward to continuing to deliver for you!
After my initial negative review, Omar personally reached out to address my concerns. I truly appreciate the effort he made to resolve the issue quickly and professionally. Omar was responsive, understanding, and committed to making things right. I’m happy to update my review and can confidently say I would give them another chance in the future.
Thanks for giving us the opportunity to make things right, Lisa! We’re glad Omar was able to address your concerns quickly and professionally, and we truly appreciate you updating your review!
Ordered ONE shirt nearly two weeks in advance for an important event and paid additional expedited production + UPS Next Day Air Saver shipping to guarantee delivery by February 26. As of the evening of February 25, RushOrderTees’ own tracker still showed the item “In Production.” The only update on February 26 was that a UPS label was created at 7:47 a.m. — UPS has confirmed they have not yet received the package. Customer service told me it was “shipped on February 17,” which directly contradicts both: • UPS tracking (no origin scan exists) • RushOrderTees’ own production tracker showing it was still in production on February 25 If it was truly handed to UPS on the 17th, there would be a pickup scan and delivery would have occurred on the 18th or 19th. That has not happened. At this point, I simply need transparency and a concrete solution. This shirt is for an event the evening of February 27, and I paid a premium specifically to avoid this situation. I am hoping RushOrderTees will urgently escalate this and either: • Provide proof of carrier handoff • Arrange guaranteed morning delivery on February 27 • Or make this right in a meaningful way I would strongly encourage anyone ordering for time-sensitive events to verify shipment scans directly with UPS rather than relying solely on the internal production tracker. Disappointed, but still hoping the company will step in and resolve this before my event.
Hi Priscilla, I'm so sorry to hear this has been your experience! We're having a hard time locating your order, please reach out to me directly at [email protected] with your full name and order number. - Alyssa S. Customer Experience Manager
A wide range of products and materials and designs, and most importantly, outstanding customer service. Their customer care team assisted me in choosing the best materials to match my comfort preferences.
We appreciate your kind words! We’re glad the team helped you choose the right materials and that you’re happy with both the selection and service!
Had a great experience thanks to Jessica Moss who walked me through everything and got my package shipped out in time.
Thanks for sharing this, Derek! We’re glad Jessica was able to walk you through everything and get your package shipped out right on time!
My delivery came faster than expected! My shirts arrived three days before the promised date even! My screen printing looks fantastic too. Really good quality which I was worried about since they promise fast delivery, but the quality is better then other screen printing companies I have used. Very happy and now will be my new go too for shirts!
YAY! Thank you for the feedback!
I have used this company for years but I will be taking my business elsewhere. I ordered my shirts 2 1/2 weeks ago and the delivery was to be this week. They are still in production. When I called they said they have a lot of orders and they can't guarantee delivery and people who paid extra will go ahead of my order. Not exactly Rush Order in my opinion
Hi Matthew, Apologies for this experience! Brian from our Customer Experience Team has reached out directly to get this resolved.
Update / Resolution: I want to post an update to my original review. Rush Order Tees reached out to me directly. They apologized for the experience, explained the situation clearly, and took full responsibility for the communication issues. Importantly, they followed through with their resolution and covered the order entirely—the hat was provided at no cost. I also want to add context that I did not have at the time of my original review. The production and shipping delays were not fully within their control and were caused by an extreme Arctic blast weather event that impacted their factory operations and shipping logistics nationwide. That context matters. What stood out to me was how Rush Order Tees handled the situation after the issue was brought to their attention: prompt follow-up, accountability, and an honorable resolution. That says a lot about how they run their business. Based on how this was ultimately handled, I am revising my review to five stars. I appreciate the professionalism, the personal outreach, and the fact that they stood behind their customer even when external factors were involved. Original Review: The design process and ordering experience were fine. Unfortunately, everything after that has been extremely frustrating. Rush Order Tees provided a delivery date range, which has now been exceeded. Delays can happen—I understand that. The real problem is the communication, which has been consistently poor and misleading. I have called customer service on three separate occasions, spacing the calls out by two to three days each time. On every call, I was told the exact same thing: “Today is the day. It will ship today, and you’ll receive a tracking number by email.” Each time, that promise was not kept. No email. No tracking number. No shipment. As of today, the order still shows as not shipped. If the order is delayed, that’s one thing. But repeatedly giving false assurances that it is shipping “today” erodes trust quickly. At this point, I still don’t have the product and have no clear or reliable information on when it will actually ship. Based on this experience, I would not recommend Rush Order Tees. The lack of honest, proactive communication after the order is placed outweighs the otherwise smooth design and ordering process.
Hi Richard, Apologies for this experience! Omar from our Customer Experience Team has reached out directly to get this resolved.
Incredible customer service! Huge shout out to Steven thank you for the assistance!
Thanks for your review, Olivia! We’re glad Steven provided such incredible support and took great care of you!
The shirt is EXACTLY what I wanted. Very nice staff if you have questions. I wrote a previous review by accident!!! I thought I was reviewing a different company (busy Christmas!!) So I love this company, love the product, love the staff. Will be ordering again when I need something again, and so if you see my other review please disregard.
Thanks for sharing this, Andrea! We’re so happy the shirt was exactly what you wanted, and it means a lot to hear our staff was helpful when you had questions. We truly appreciate you clearing up the mix-up, and we look forward to helping you with your next order!
I cannot say enough amazing things about Alysse at Rush Order Tees. We were working with a very last minute order before a public holiday, and from start to finish she went above and beyond to make it happen!! Alysse was incredibly patient, knowledgeable, and genuinely helpful, taking the time to walk us through every detail and offering solutions when we were under pressure. Nothing felt rushed, and no question was ever too much — she truly cared about getting it right. On top of her professionalism, she is the absolute sweetest to work with. Her customer service skills are impeccable, and because of Alysse, I will continue ordering from Rush Order Tees without hesitation. She is a true asset to the company. If you’re lucky enough to work with Alysse, you’re in excellent hands. Thank you, thank you, THANK YOU!
We appreciate your kind words! We’re glad Alyse went above and beyond to support you through such a time-sensitive order and made the experience so positive!
I wanted to update my review to recognize the excellent customer service I received from RushOrderTees. While I initially experienced an issue with some items related to manufacturer quality, Jessica took full ownership of the situation and went above and beyond to make things right. She was responsive, professional, and genuinely committed to resolving the issue. I truly appreciate how the team handled this and stood behind their service. Thank you, Jessica, for your outstanding support and for turning this into a positive experience. I’ve placed multiple orders with RushOrderTees over the past year for my small business, spending several hundred dollars in total. Unfortunately, my most recent order reflects a noticeable decline in quality and an even more disappointing breakdown in customer service. Several shirts arrived with seams unraveling at the neck and bottom hems. Some were completely unworn; others were worn once before becoming unwearable. I documented everything with detailed photos, including comparisons to shirts from previous orders that clearly demonstrate the difference in quality. I contacted customer service promptly and followed up in writing with photos and a detailed explanation. The response I received by phone was dismissive (“it’s been over a month, I don’t know what you expect us to do”), and since emailing on December 20th, my follow-up has been ignored entirely. I understand that the holidays can affect response times, but as a small business owner myself, I still provide timely service and a positive customer experience. For a company of this size, basic communication and accountability should be the bare minimum. This issue was raised respectfully, with documentation, and with the goal of resolution. Instead, I was met with a lack of care at every point of communication. As a result, this will be my final order with RushOrderTees, and I feel it’s important to share this experience so other business owners can make an informed decision.
I'm sorry this has been your experience! Jess from our Customer Experience Team has reached out to get this resolved.
Update: After this review, Jessica reached out to me on the issue and offered a 10% refund on the order for the inconvenience. She was responsive and great to work with. First Review: I ordered a few shirts for a client. The first shirt was sent within the expected time frame, while the other two weren't sent at all. After this I gave it some time then called on the final day the rest of the order was expected. The rep told me it was expected to ship the night of my first call. Then, I called back five days later and the rep said it should be delivered the day of my call. After it wasn't delivered, I called again the next day and the rep I talked to didn't have any information and raised it to an urgent issue (which I believe the shipping process has started now). My issue really wasn't the fact the shirts didn't meet the original shipping timeframe - it was more in the fact I had to call and talk to two people before talking to a third person who actually got the ball rolling.
Sorry this has been your experience! Jessica from our customer experience team will reach out to you directly to get this resolved.
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