At Saatchi Art, we make it our mission to help you discover and buy from the best emerging artists around the world. Featuring the world’s largest selection of original works, our online gallery offers more than 1.4 million paintings, drawings, sculptures, and photographs by more than 90,000 emerging artists from over 110 countries.Saatchi Art is led by a team of expert curators whose job is to help you make informed art buying decisions. Discover artworks through their weekly curated collections or take advantage of complimentary art advisory services. We pride ourselves on delivering world-class customer service to our art buyers worldwide. Our 7-day 100% money-back guarantee allows you to buy with confidence, and we handle all aspects of shipping for a completely hassle-free delivery.Discover Original Art
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Is Saatchi Art legit?
Saatchi Art (saatchiart.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the platform offers a fantastic selection of unique, beautiful art pieces created by talented artists from all around the world. People love how simple it is to navigate the website and complete orders smoothly without encountering any roadblocks. Consumers consistently appreciate the swift delivery services and the careful, secure packaging that ensures delicate artwork always arrives safely undamaged.
However, some people mentioned unexpected issues regarding customs documentation and separate shipping charges invoiced later by carriers. Some reviewers were not happy with the poor quality of certain photographic prints that failed to meet standard expectations.
Auto-generated from all reviews of this business. For reference only.
Art is fantastic. The work is well represented in photos. Communication from Saatchi Art was prompt and clear. I only wish I received my art a little sooner because it is beautiful.
Reply from Saatchi Art2026-05-18
Thank you for your thoughtful review. We’re so glad to hear the artwork met your expectations and that communication was clear throughout.
We’re sorry the delivery took a bit longer than expected, and we truly appreciate your patience. It means a lot to know the piece was worth the wait.
If you’re open to it, we’d love to see installation photos, feel free to send them to [email protected]
Thank you again!
Good communication, quick delivery and great artwork
Reply from Saatchi Art2026-05-18
We’re so glad to hear you had a smooth experience and that you’re enjoying the artwork.
If you’re open to it, we’d love to see installation photos, feel free to send them to [email protected]
Thank you for the review and supporting our artist community!
Absolutely appalled by the incompetence and complete lack of customer service from Saatchi Art.
Over a month ago, I purchased a very expensive piece of artwork for a client (Order #US100237361), and it STILL has not arrived. Since then, I have contacted Saatchi Art repeatedly asking for updates, accountability, or literally any meaningful information — and have received absolutely nothing useful in return.
What’s most unbelievable is that I was specifically promised a response and resolution by yesterday, 5/13. Predictably, that deadline came and went with zero follow-up, zero urgency, and zero professionalism.
For a company positioning itself as a premium art marketplace, the level of service has been shockingly bad. No transparency. No ownership. No proactive communication. Just vague emails, empty assurances, and endless delays.
I have spent many thousands of dollars with Saatchi Art over the years, and this experience has completely destroyed my trust in the company. If this is how they handle high-value orders and long-time customers, buyers should think very carefully before purchasing anything through them.
Terrible experience. Embarrassing customer service. Completely unacceptable.
Reply from Saatchi Art2026-05-15
We’re very sorry to hear about your experience and understand your frustration, especially given the delays and lack of timely communication you described. This is not the level of service we aim to provide, particularly for a long-time collector and valued customer.
We recognize how disappointing this situation has been and sincerely apologize for the missed expectations regarding follow-up and resolution timelines. Your feedback has been shared with the appropriate teams internally, and we are actively reviewing the order and communication history to ensure the matter receives the attention it deserves.
Thank you for taking the time to share your experience.
I purchased an oiled painting. As general I am happy from the site, I received detailed report of every movement. Picture was not sent immediately(it was delayed like a week) , but I was given exact date and DHL tracking and after shipment it arrived on the next day from Greece to Bulgaria. No additional taxes, except those I payed in the site. In general It is trustworthy site. One thing to mention about the painting , it was darker than the one on the picture from the website, but with good lighting towards it it will work.
Reply from Saatchi Art2026-05-15
Thank you for sharing your experience and for your thoughtful feedback. We're so glad to hear you felt well informed throughout the process and that your artwork arrived safely and quickly once shipped.
We also appreciate you mentioning the slight delay and the difference in lighting and tones compared to the website images. Because original artwork is photographed under varying lighting conditions and viewed across different screens, colors can sometimes appear slightly different in person.
Thank you again for your support of our artist community, and we hope your new painting brings you enjoyment for years to come!
I ordered a painting from France. The painting arrived within a week of purchase. Overall good experience. This is the 5th painting I have bought from Saatchi. All arrived in good shape. Great way to grow your art collection! Saatchi staff were super helpful. You can’t go wrong with this Saatchi!
Reply from Saatchi Art2026-05-14
Thank you so much for your continued support and for adding another piece to your collection with us! We’re thrilled to hear your painting arrived quickly and safely from France, and that you’ve consistently had positive experiences with your purchases. It means a great deal to know our team has been helpful along the way.
If you're open to it, we'd love to see installation photos! Please feel free to send them to [email protected]
We appreciate your support of our artist community and hope your new artwork brings you joy for many years to come!
Reliable, easy to reach, and very professional. I had a very smooth experience overall and felt well supported throughout the whole process. I would happily buy again.
Reply from Saatchi Art2026-05-14
We're so happy to hear you had a great experience! If you're open to it, we'd love to see installation photos, feel free to send them to [email protected].
Thank you for sharing and for supporting our artist community!
From start to finish the commission process was easy and fast. I am so pleased with my custom artwork and love how it looks in my space.
Reply from Saatchi Art2026-05-13
We’re thrilled to hear the commission process felt smooth and efficient from start to finish and that you're happy with the artwork!
If you're open to it, we'd love to see installation photos. Please feel free to send them to [email protected]
Thank you for supporting our artist community, and we hope your artwork brings you joy for many years to come!
The art work was well displayed and described, and the offer process was easy and quick.
The piece that I purchased was beautiful and accurately described. The artist sent the item in a beautifully packaged box with a nice note and the COA
Reply from Saatchi Art2026-05-14
Thank you for your review! It’s great to know the piece arrived beautifully packaged with the artist’s note and certificate of authenticity.
If you're open to it, we'd love to see installation photos. Please feel free to send them to [email protected]
We appreciate your support of our artist community and hope you enjoy your new artwork for many years to come!
We absolutely love our photograph by Xan Padron! It hangs proudly in our conference room, where our employees admire it every day and every guest who visits gets to enjoy it too.
Reply from Saatchi Art2026-05-14
Thank you for your review! We’re so happy to hear you’re enjoying the photograph, and it’s wonderful that it has found a home in your conference room where both your team and guests can appreciate it daily.
If you're open to it, we'd love to see installation photos. Please feel free to send them to [email protected]
Thank you again!
Before making a purchase, I asked if I would receive a certificate of authenticity and was told yes. When the painting arrived, i received a very poorly photocopied image of a certificate. I immediately sent an email but have yet to receive any response except an automated reply stating someone would reply in 1-2 business days
Reply from Saatchi Art2026-05-12
Thank you for the feedback. We’re sorry for the frustration with both the certificate of authenticity and the delay in getting back to you. A member of our team has since reached out directly to assist. We appreciate your patience and the opportunity to make this right.
The item shipped quickly and was carefully packaged. The painting is gorgeous!
Reply from Saatchi Art2026-05-11
We’re so happy to hear that your artwork arrived quickly and safely, and that you love it! Thank you so much for sharing your experience and supporting our artist community.
Communication before, during and at delivery of shipment was appreciated.
Reply from Saatchi Art2026-05-12
Thank you for your feedback. We’re glad to hear the communication throughout the process was helpful from start to finish. We appreciate your support and hope you enjoy your artwork for many years to come!
Excellent experience from beginning to end. The artwork arrived safely and exactly as described, with professional packaging and smooth international delivery and customs handling. Communication with both the platform and the artist was thoughtful and attentive throughout the process. A great place to discover unique contemporary artists and collect meaningful work with confidence.
Reply from Saatchi Art2026-05-11
Thank you so much for your thoughtful review. We’re delighted to hear that your experience was smooth from start to finish and that your artwork arrived safely and as expected. Thank you for sharing and for your support of our artist community. We hope your new piece brings you joy for many years to come.
Easy to order unique art and at a fraction of the cost of visiting a gallery
It is my 3rd purchase and the art arrives promptly and carefully wrapped
Every piece is authenticated
Reply from Saatchi Art2026-05-08
Thank you so much for your review! We’re so happy to hear that the ordering process has been smooth. We truly appreciate your kind words and support of our artist community, and we hope each new piece brings you joy for many years to come.
sold a work, I have been busy for months to get my money. hyper wallet keeps rejecting w8ben form.
still havent received my money.
Reply from Saatchi Art2026-05-05
Thank you for your feedback, we’re sorry to hear how frustrating this process has been. It’s important that the required forms are completed correctly, as any incorrect or incomplete information can delay the release of funds. A member of our team will be in touch with you directly to provide further guidance and help move this forward.
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