SaveGadget.com LLC

Hi, We take these kinds of accusations very seriously, but after checking our system, we’re unable to locate any recent orders matching your description—no name, order number, or email was provided. At SaveGadget, we never keep devices without either completing payment or returning the item. If you're a legitimate customer and believe there's been a misunderstanding, we encourage you to contact us directly at [email protected] with your order number so we can resolve this promptly. Without any identifying details, we’re unable to verify or assist further. We remain committed to transparency and fair treatment of every customer. SaveGadget Support

Hi David, We’re sorry to hear you’re unhappy with your experience. However, we’d like to clarify a few important details for anyone reading this. You submitted an order for an iPhone 14, but the device we received was an iPhone 12 with damage camera and camera lens. After inspecting the phone, we provided a revised quote based on the actual model and condition—which you reviewed and accepted. Once accepted, payment was promptly issued. We strive to be transparent and fair in all our evaluations. Our offers are based on accurate device model, condition, and current market value, and customers are always free to decline and have their device returned. We understand frustrations can arise, but it’s important to share the full story. —The SaveGadget Team

Hi, We take all feedback seriously, but we’re unable to identify your order based on the information provided in this review. If you believe your experience was not up to expectations, we encourage you to reach out directly to [email protected] so we can investigate and resolve the issue. That said, we’d like to clarify that our offers are based on the actual condition of the device once it’s been inspected. If the item received doesn’t match the condition selected during the quote process — such as having hardware issues, cosmetic damage, or locked status — the offer is adjusted accordingly. In every case, customers are given the option to accept the new offer or decline and have their device returned free of charge. We never force customers to accept a lower offer, and there are no hidden fees or “catches.” Transparency and fairness are at the core of what we do. – The SaveGadget Team

Dear Wad Samarat, We’re truly sorry to hear about your experience. At SaveGadget, customer satisfaction is our top priority, and we take concerns like this very seriously. After reviewing our records, we couldn’t find any order associated with the details provided. It’s possible there may be a misunderstanding or confusion. We’d love to assist in resolving this matter and clarify any concerns. Please reach out to us at [email protected] with more information so we can investigate further. Thank you for bringing this to our attention, and we hope to earn your trust. Best regards, SaveGadget.com

Dear Tammy Hirakawa Sugajara, Thank you for sharing your experience. We appreciate your feedback and the opportunity to address your concerns. We understand how important transparency is when evaluating devices. After receiving your device, our team conducted an inspection based on the information provided. When discrepancies in the condition were noted, we followed our standard process of offering an updated price. However, after you expressed disagreement, we provided a second opinion and ultimately honored the initial offer, which was sent to you in the form of a check. We strive to balance fair evaluations with respecting customer preferences, all while adhering to our terms and conditions. Your feedback is valuable, and we will continue working to improve our communication and processes to ensure the best possible experience for all customers. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at [email protected]. We appreciate your business and hope to serve you again in the future. Best regards, SaveGadget

Dear Mindy C., Thank you for sharing your feedback. We sincerely apologize for any frustration or confusion caused during your transaction with SaveGadget. After inspecting your device, we found that it was in Good condition rather than the Mint condition stated during the initial quote, due to visible scratches on the screen and the frame. As outlined in our terms and conditions, adjustments to the offer are made when the actual condition of the device does not match the description provided. We sent several emails to the email address associated with your account to inform you of the revised offer and provide the opportunity to accept or decline. Unfortunately, we did not receive any response within the specified timeframe. In accordance with our terms and conditions, the offer was auto-approved and completed as is. We understand that delays can be frustrating, and we appreciate your patience during the evaluation process. Please rest assured that we are constantly working to improve our timelines and communication to provide a smoother experience. If you have any further questions or concerns, or if we can assist you in any way, please feel free to reach out to us directly at [email protected]. We value your business and would like the chance to serve you better in the future. Best regards, SaveGadget