Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.
Written by the business, not verified by us.Secure Xsolla (secure.xsolla.com) has a 4.2 out of 5 rating on OK.one, based on 172 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-09-06.
Reviewers had a great experience with this company. Customers frequently praise the supportive staff for being exceptionally helpful, friendly, and extremely patient when quickly resolving difficult account and purchase issues. People truly appreciate the prompt responses and efficient assistance provided by helpful agents during their daily interactions. Some reviewers were not happy with certain payment procedures, noting frustrating difficulties with securing refunds and dealing endlessly with automated bot responses. A few other people also felt that specific transactions lacked proper assistance, experiencing unresponsive service regarding missing task rewards and unexpected charges. These consumers pointed out that resolving financial disputes could sometimes take considerable time.
Auto-generated from all reviews of this business. For reference only.I had an error with payment verification, I tried for days to get it resolved in web chat until I got Harresh! That guy is amazing, truly made my day. Very knowledgeable and fixed my problem immediately. Harresh should train other representatives, so good!
Hi! We are thrilled that you loved your experience! Thank you for kind words! Enjoy the Game!
Hello! We appreciate your feedback. We are happy to help our customers at any time!
Supports obscene and dishonest game developers, such as, marvel strike force
Hello! We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
Hello! We are glad to hear that you were pleased with our agent's performance. Thank you for shopping with us!
It was very respectful, responsible support Which I really loved when people do there work with passion Thank Mystic for the assistance ☺️💫
Hello! We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!
Bah c’était simple efficace, rapide. Merci beaucoup à toi Harresh t’es un roi.
Bonjour ! Merci pour vos aimables paroles. Nous sommes ravis que vous ayez apprécié l'assistance de notre agent. Merci pour votre retour !
Hello! We are glad to hear you liked our support. Thank you!
Hello! We are thrilled that you liked our support. We appreciate your feedback. Enjoy the Game!
Hello! We are glad to hear we were able to help you. Thank you for your kind words!
I was having issues with payment, but I reached out for some assistance and got the help I needed! Also lovely customer service-thanks so much! ♥
Hello! Thank you for sharing your great experience with us. We are glad to hear you received prompt assistance. Cheers!
Always blocking my card and have to go to email and get them to fix it EACH TIME I WANT TO BUY SOMETHING. Absolutely hate this service.
Hello! We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
Very nice admins, I just love how energetic they are and super helpful.
Hello! Thank you for highlighting our agent's performance. We are happy to know your issue was handled by a professional.
Hello! We are glad to hear you liked our support. Thank you!
fast response, looks into problem, provides solution quickly, and makes sure you are good to go before you go on your way. Excellent service!
Hello! We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!
Hello! We are glad to hear that you were pleased with our agent's performance. Thank you for shopping with us!
Had to go through Xsolla customer service a few times, and each time they’ve been very pleasant, helpful, and were able to pinpoint problems quickly, every customer service team should aim to be like this!
Hello Nathan! Thank you for your kind words. We are happy you liked our agent's support. Thank you for your feedback!
Hi James! Thank you for your review. We are happy to assist our customers with any issues!
Hello! We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
I can not pay by credit card and Apple Pay and google pay at first. But after their adjustment, I can pay! Reply very quickly and always friendly and passive. Thank you so much!
Hi Sharon! Thank you for sharing your experience with our support team. We are glad to know your issue was handled by a professional.
1 star for a long process of refund .. poor management..
Hello! We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
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