Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.
Written by the business, not verified by us.Secure Xsolla (secure.xsolla.com) has a 4.2 out of 5 rating on OK.one, based on 172 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-09-06.
Reviewers had a great experience with this company. Customers frequently praise the supportive staff for being exceptionally helpful, friendly, and extremely patient when quickly resolving difficult account and purchase issues. People truly appreciate the prompt responses and efficient assistance provided by helpful agents during their daily interactions. Some reviewers were not happy with certain payment procedures, noting frustrating difficulties with securing refunds and dealing endlessly with automated bot responses. A few other people also felt that specific transactions lacked proper assistance, experiencing unresponsive service regarding missing task rewards and unexpected charges. These consumers pointed out that resolving financial disputes could sometimes take considerable time.
Auto-generated from all reviews of this business. For reference only.Absolute pleasure working with Jane, she helped me solve my issues and took her time to make sure it got right, and even when more issues occurred she was right there to help and knock it out.
Hi! We are thrilled that you liked our support. We appreciate your feedback. Enjoy the Game!
I had the best service from Marta. What a legend
Hello! We are glad to hear we were able to help you. Thank you for your kind words!
I had a problem with my purchase it was resolved immediately. Excellent service.
Hello! Thank you for your kind words! Enjoy the Game!
super wholesome and fast replies!! great experience!
Hello! We are thrilled to hear that we were able to provide you an amazing service. Thank you for shopping with us!
Hi! Thank you for pointing our agent's work. Thanks for your kind words! Enjoy the Game!
Hello! Thank you for your review. We are happy to assist our customers with any issues!
Hello! We are glad to hear that you were pleased with our agent's performance. Thank you for shopping with us!
they are great service and have really good customer support
Hello! We are glad to hear you liked our support. Thank you!
Needed a copy of a receipt ….. the person I chatted to ( mochi ) was polite and quick resolution was given . It’s a small thing but great service nonetheless 👍
Hello! Thank you for your kind words. We are happy you liked our agent's support. Thank you for your feedback!
Hello! We are thrilled that you liked our support. We appreciate your feedback. Enjoy the Game!
Had a problem with a transaction and the agent was fast and helpful with giving me a refund
Hi! Thank you for sharing your experience with our support team. We are glad to know your issue was handled by a professional.
Ik heb alle betalingsbewijzen van Xsolla op mijn e-mailadres. Mijn originele account (met 4 miljard coins) is gestolen en Miniclip weigert het terug te geven. Xsolla weigert ook terugbetaling terwijl ik niet meer kan spelen door de slechte beveiliging van het spel. Ik heb alle bewijzen dat de hacker mijn account gebruikt vanuit Turkije." UPDATE 9 JULY 2026: UPDATE 9 JULY 2026: After I won a refund dispute against Xsolla via Klarna, Miniclip banned TWO of my accounts (445-681-381-6 and 492-545-923-5) for 'exploiting the game.' I play on iPhone. I have NEVER used cheats. This is retaliation. Miniclip refuses to investigate. Xsolla refuses refunds. Klarna is now asking for evidence. DO NOT spend money on this game. Your accounts are NOT safe."
Hallo! Onze excuses voor het ongemak met betrekking tot uw aanvraag. Mocht u nog vragen hebben, neem dan gerust contact op met onze supportafdeling via [email protected]. Dank u wel.
Was able to purchase it worked well
Hello! We appreciate your feedback. We are happy to help our customers at any time!
Hello! Thank you for sharing your great experience with us. We are glad to hear you received prompt assistance. Cheers!
but their customer support was very helpful so overall I'd say I'm happy with them.
Hi Mikel! We are thrilled that you loved your experience! Thank you for your kind words! Enjoy the Game!
All good..and great support
Hi! Thank you for pointing our agent's work. Thank you for your kind words! Enjoy the Game!
Hi! Thank you for your kind words! Enjoy the Game!
The agent was amazing and solved my problem within 5 minutes, extremely grateful for it, 5/5!!!
Hello Matt! Thank you for leaving such a good review. We are happy to know your issue was resolved. Thank you for shopping with us!
"I paid real money through Xsolla for 8 Ball Pool. The game was overrun by hackers and my account became inaccessible. Miniclip support is fully automated and refused to help, and Xsolla refused my refund, trapping me in a loop. Xsolla protects scammers and violates EU Consumer Rights. Do not trust them!"
Hello! We are sorry for the inconvenience regarding your refund request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
the customer service are very nice and polite.
Hello! We are glad to hear you liked our support. Thank you!
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