Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.
Written by the business, not verified by us.Secure Xsolla (secure.xsolla.com) has a 4.2 out of 5 rating on OK.one, based on 172 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-09-06.
Reviewers had a great experience with this company. Customers frequently praise the supportive staff for being exceptionally helpful, friendly, and extremely patient when quickly resolving difficult account and purchase issues. People truly appreciate the prompt responses and efficient assistance provided by helpful agents during their daily interactions. Some reviewers were not happy with certain payment procedures, noting frustrating difficulties with securing refunds and dealing endlessly with automated bot responses. A few other people also felt that specific transactions lacked proper assistance, experiencing unresponsive service regarding missing task rewards and unexpected charges. These consumers pointed out that resolving financial disputes could sometimes take considerable time.
Auto-generated from all reviews of this business. For reference only.Response was impressively fast. I didn't expect my account to be retreived within 24 hours of my request. It was super good!
Hello! We are glad to hear we were able to help you. Thank you for your kind words!
Hello! We are thrilled that you liked our support. We appreciate your feedback. Enjoy the Game!
Even tho, in the end, I changed my mind about wanting a refund of my purchase your rep researched the situation and agreed to give me a refund. I appreciate your time and effort! Thanx!
Hello! Thank you for sharing your great experience with us. We are glad to hear you received prompt assistance. Cheers!
So i use Xsolla from Time to time and am really Happy with it,its very fast when you buy something with it. I did a refund a few days ago and it was amazing. Took me like 15mins-45 mins to get the refund. Very good service
Hi! Thank you for your kind words! Enjoy the Game!
When I had issues Xsolla resolved them in less than 24 hours. They were very responsive and respectful.
Hello Janese! Thank you for leaving such a good review. We are happy to know your issue was resolved. Thank you for shopping with us!
I purchased your chips mistakenly and I am not able to get a refund. I do not know how I can even used these chips. This is very unfair and a it is stealing on your part.
Hello! We are sorry for the inconvenience regarding your refund request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
Hello! We appreciate your feedback. We are happy to help our customers at any time!
Contacted Xsolla in regards of the recurring Superstar package on Stardoll, as I tried to subscribe to it, but each time it said that there was an error. The agent who I was talking on the live chat was very friendly and helpful and managed to get everything sorted for me.
Hi! Thank you for pointing out our agent's work. Thanks for your kind words! Enjoy the Game!
the agent held my problem successfully even if I had troubles with my paiement two times, very kind and awesome man! keep up the good work
Hello! We are thrilled to hear that we were able to provide you an amazing service. Thank you for shopping with us!
The person I spoke to was very friendly and helpful!
Hello! Thank you for highlighting our agent's performance. We are happy to know your issue was handled by a professional.
Took a long time discussing thing out, but the effort paid off.
Hello! We are glad to hear you liked our support. Thank you!
Actually amazing; they issued refunds, changed settings and even waited with me to manually accept transctions to purchase in game stuff so I could play - thanks to Marta, Joy & Guanlin
Hi! Thank you for your review. We are happy to assist our customers with any issues!
Thanks a lot to this company of workers, process was very quick and productive, guys reliable and masters in their tasks, one more time thanks, rewiew 10/10
Hello! We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!
they always have fast and reliable customer service when ever theres an issue and they solve it fast
Hello! Thank you for your kind words. We are happy you liked our agent's support. Thank you for your feedback!
I was having an issue with my FACEIT account that prevented me from paying for a subscription. Several people tried to help resolve the problem, but none of the solutions worked. After taking a few troubleshooting steps, Mystic was able to identify the issue and fix it. I really appreciate the time and effort put into resolving the problem. Thank you for the excellent support!
Hi Sashika! Thank you for sharing your experience with our support team. We are glad to know your issue was handled by a professional.
I had a payment issue and they fixed it quickly
Hello! We are glad to hear that you were pleased with our agent's performance. Thank you for shopping with us!
Xsolla completed a customer refund request due to server wiped items in Pokémon Go within their given timeframe, even during a Saturday. Big kudos to Xsolla billing team!
Hi! Thank you for leaving us such an awesome review. We believe in fast and fair refunds. Thank you for shopping with us!
Hello! Thank you for your positive reply and for shopping with us. Please, do not hesitate to contact us again if you have any issues.
Purchased a microtransaction for a game, was charged in one currency, denied purchase with generic error message and told i would eventually be refuned, and get refunded in a different currency, with a terrible exchange rate, great company.
Hello! We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
I firmly believe all the 5 star reviews are either purchased or AI. I was stuck waiting for a single purchase to process for 4 days, during which time they charged me multiple times. I spoke to "support" about it, but I never got past that because their "support" is just AI generated slop that repeats the same 4 answers over and over regardless of what you type to it. I was forced to go to my bank and get a new card, and leave the problem to them.
Hello! We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
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