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Written by the business, not verified by us.Secure One Financial (secureonefinancial.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 80% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, patient, and extremely thorough when explaining complex financial consolidation processes. People consistently appreciate the reliable communication, helpful follow-ups, and truly feel supported throughout their entire emotional and financial journey to get out of debt. Some reviewers were not happy with the financial outcomes, mentioning serious concerns about third-party payment handling and a complete lack of visible debt reduction progress. A few consumers also shared receiving conflicting information from agents, encountering frustrating communication roadblocks, and feeling dissatisfied with the onboarding assistance.
Auto-generated from all reviews of this business. For reference only.It was amazing and I’m thankful that Gregory took his time to actually help solve my issues.
We truly appreciate your review! Thank you for choosing us and for sharing your positive experience.
Dear Support Team, I am writing to formally express my dissatisfaction with the service I received and to request a full refund of the remaining balance from my initial payment. I enrolled in your program with a perfect payment history, which has now been compromised. Furthermore, the onboarding process was not handled as promised; I never received the scheduled welcome call during my first week, nor did the scheduled consultation with a VT lawyer take place. When I called to inquire, I was provided with conflicting information from three different representatives. Due to these issues, I requested to cancel the service after only four days. While I was told my initial payment would be returned, the refund I received was over one hundred dollars short. I was informed these were service fees, despite only being enrolled for four days and having paid the full minimum requirement. As a result of this experience, I have lost over a hundred dollars and incurred a late payment on my loan. I am requesting that you waive these fees and refund the remaining amount immediately, as the promised services were never rendered. I look forward to your prompt response and a resolution to this matter.
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, especially so early in the process. Our team takes concerns like this seriously, including onboarding communication, cancellation requests, and refund reviews. While we cannot discuss account-specific details publicly, we would like the opportunity to review your file directly and make sure the timeline, communications, and refund details are addressed properly. Please contact our support at [email protected] directly so we can work toward a resolution. Thank you again for bringing this to our attention.
It was a great experience working with Ariel. Knowledgeable and easy to communicate with. He was very patient professionally and made sure I understood everything before proceeding with the next steps. I would recommend Ariel to anyone that would like to work with Secure One.
Thank you for the kind words! We’re happy to hear our team delivered the service and support you deserved.
We just started this whole debt free journey in the last couple weeks, as far as actually starting. We have been talking to a few other companies prior to signing up here. None of those other guys could convince my husband that this may be our next necessary step for our family's best best financial interests. Until we spoke to Mr. James Wyatt that is. He wasn't pushy or insistent, he didn't make us feel like it was our only option. He simply explained it all to us and let it be. He let past reviews from others in our position and the facts speak for themselves. Which, with a husband like mine, is the ONLY way to go. If you make him feel pressured into something, its over with. He didn't make this an overwhelming experience for us. So far, everyone we have interacted with, has been nothing but kind and genuinely helpful. I foresee it continuing this way til we finish the program. But, hey, I have been wrong before and will honestly update my review if any of our feelings change. So thanks to all who have helped us so far!
Thank you for the kind words Thomas! Our team is happy to know we were able to help and provide great service.
very professional and easy to understand terms and services
We appreciate you taking the time to write to us about your great experience
Everyone I’ve dealt with at Secure One has been so helpful and informative. Aubre Ramsey took the time to make sure I understood the entire process and was comfortable with the decision to go forward. I appreciate that professionalism
Thank you for your feedback! We’re happy to hear our team delivered the service and support you deserved.
Very helpful staff that explained to me how it all works and saved me a bunch of money
Thank you so much for the great review George! We’re glad to hear you had a positive experience with our team.
My experience was amazing and so glad that my agen Athena was with me every step of the way. Not to mention, she is still here to help when needed!
We appreciate you taking the time to share your experience. Thank you for trusting us it means a lot.
Great people to work with. Glad they took the time to explain in detail what I would be facing. Definitely recommend.
We appreciate you taking the time to write to us about your great experience.
Extremely helpful and kind. Always there with answers.
Our team is happy to know we were able to help and provide great service. Thank you for the kind words!
She was able to provide me with all of the necessary information needed in order to address my needs. She was very polite and willing to help as well as get answers for me if she didn't know them. She gave clear instructions on what steps I needed to take. She was overall extremely helpful in getting my issue resolved. Thank you! Services
We’re grateful for your feedback! Thank you for allowing our team the opportunity to assist you.
2nd review since this Company denies this man works there. “STEVE LUCIO” DO NOT DO BUISNESS with this man or company. Empty promises, VERY BAD SERVICE. STEVE LUCIO is a SCAMMER. Speaking of our personal experience and of others worked with him.
Hi Mike, we’re sorry to hear about your experience. To clarify, Steve Lucio is not employed by Secure One Financial, and we are unable to verify this as an experience with our company based on the information provided. We take all concerns seriously and would be happy to look into this further. Please contact me directly at 949-613-5598 or [email protected] so we can better understand the situation and assist if it involves our company in any way
Raymien has been very helpful getting me started on my repayment plan. He did an excellent job explaining how everything works and getting me set up with the plan!
Thank you for the kind words! Our team is happy to know we were able to help and provide great service.
Excellent service !! Peter and the rest of the ataff is great to work with .
Thank you so much for the great review! We’re glad to hear you had a positive experience with our team.
Dean was extremely helpful in explaining everything to me as well as answering my questions.
We truly appreciate your review! Thank you for choosing us and for sharing your positive experience.
It has been a pleasure to work with Aubre. She has been professional and very informative since the start. She made me feel very comfortable in my decisions towards becoming debt free.
It was truly our pleasure working with you. Thank you for the kind words and for allowing us to be part of your journey.
Jorge was my contact and he was great. Very helpful!
We're honored by your trust. Thank you for choosing us!
My experience was outstanding. Steve, my contact, was incredibly thoughtful and detailed. His communication was great, and he was patient with my questions. The program itself will help me breathe a little and get caught up with my finances. All in all I recommend the company and Steve in particular!
We're so glad we could make a difference! Thank you for trusting us with something as important as your financial future.
Seeking to restructure debt. Great communication with the company from the start.
We’re grateful for your feedback! Thank you for allowing our team the opportunity to assist you.
I had a great experience with Jorge Gonzalez. He explained everything as we went along and took my fear and anxiety away. I had confidence that in a short while I'll have paid everyone off and I'll be debt free. Thank you all so much.
Feedback like this keeps our team motivated and driven. Thank you so much for sharing your experience!
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