It was a good feeling when I heard that…
It was a good feeling when I heard that l was going to get my refund other companies give you a runaround it's nice to deal with a legit company
About Seel
Data updated- Website
- seel.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 232 reviews
- Replies to negative
- 88% (23/26)
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About this business
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Written by the business, not verified by us.Is Seel legit?
Seel (seel.com) has a 4.5 out of 5 rating on OK.one, based on 232 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Product, Customer service. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently mention that customer service is extremely helpful and fast when handling refunds for lost or damaged packages. Customers appreciate the prompt responses and smooth process when items do not fit. Buyers value the peace of mind provided by protection plans when shopping online. Some reviewers were not happy with the refund process, mentioning difficulties with identity checks or lack of value. Consumers also noted frustration when waiting on outcomes or dealing with complicated vendor requirements. A few people experienced challenges with communication regarding damaged goods.
Auto-generated from all reviews of this business. For reference only.What people say
Refund was fast and easy
The warranty works properly
The warranty works properly, my package was lost and they returned my money quickly, it is very reliable
Problem solved immediately
I got my return sent to me but could…
I got my return sent to me but could not accept it because the pin didn't work
Reply from Seel2026-08-07
Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support. Please do not hesitate to contact us at [email protected] if you require any further assistance. Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible. Best Regards, Seel Support Team
Reliable and trustworthy
Seek was quick and got me a refund from a purchase I never received within one hour!
Easy access and quick refund
Easy access and very quick refund. Thank you for great service!
It's not an even exchange
It's not an even exchange. Every return costs money kept by EBTH.
Reply from Seel2026-08-07
Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support. Please do not hesitate to contact us at [email protected] if you require any further assistance. Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible. Best Regards, Seel Support Team
Handled quickly and efficiently.
I didn't get my Lensmart order but
I didn't get my Lensmart order but, with worry-free delivery, Seel not only reimbursed me but also did it quickly.
Great service
Great service fast response
After signing the the e docs
After signing the the e docs. Everything went faat and fine. The use of this app on the phone. Not that easy. But thanks for the fast refund.
Process was simple
Process was simple, straightforward, fast and I’m very happy with how well I was taken care of. I was nervous because there are a lot of negative reviews, but I did not have one issues. The turn around time was amazing.
So easy and so worth it on big purchases
Missing delivery
I have spent the last week contacting the seller and not really getting any concrete answers and yet you sorted everything out in 1 day and provided a refund. I couldn't ask for more than that. Thank you for your quick replies and assistance. Craig
Easy to file a claim with Seel- 5 ⭐️
Easy to file a claim with Seel. MORE than fair on amount of reimbursement. And the speed…exceptional! Put $ into my Venmo account before 24 hours were up! 5 stars all the way around. Thank you!
Smooth refund very satisfied pitching…
Smooth refund very satisfied pitching worry free through Seel.
They were able to offer a good solution…
They were able to offer a good solution to my situation. Thank you so much!
I was told to park in a space for a…
I was told to park in a space for a return. I was not told to enter the warehouse to complete the return. After 40 minutes a very nice employee walked up to the car and said we have nothing for you. When we said it was a return she said we didn’t need to stand in line. It was disappointing. But the EBTH employee was wonderful
Reply from Seel2026-08-05
Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support. Please do not hesitate to contact us at [email protected] if you require any further assistance. Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible. Best Regards, Seel Support Team
Courteous and expeditious customer…
Courteous and expeditious customer service