They fixed my accounts so I only have…
They fixed my accounts so I only have one now. Helped me get my store synced. Pleasure to work with.
About Ship.com
Data updated- Website
- ship.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 20 reviews
- Replies to negative
- 100% (9/9)
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About this business
Ship Smarter. Grow Faster. Ship.com offers an all-in-one shipping platform just for small businesses. Easily integrates with your online store and instantly starts saving you up to 89% off on shipping costs and up to 95% of your time on your shipping process. No demo required, because you won't need it!
Written by the business, not verified by us.Is Ship.com legit?
Ship.com (ship.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
They are a great company to work with
They are a great company to work with. I’ve never had any issues.
The person I chatted with was very…helpful
The person I chatted with was very friendly and quick to help me. I really appreciated the patience they had with me to help me with my mess up
Excellent customer service.
Excellent customer service.. resolved my issue in two emails...
The concern showed
Excellant Customer Service
They were easy to contact, and a customer service rep contacted me quickly. And was able to help me solve the issue quickly. Very helpful, knowledgeable and wanted to help.
Great customer service!
Quick response; accurate info from staff; very courteous and helpful!
quick response
Ship.com is quick to respond to my concerns. I was surprised! I asked them to refund my automatic deduction I paid because I decided just to ship on demand for my business. I had a hard time though in sending my first package. It was confusing how to put the right weight of the products I would send in the app.
Verification issue
I was having issues with the verification process and I emailed support my problem was resolved really fast and I am so thankful for that as I am on a new business journey and really needed to get my items shipped out to my customers!
THIEVES
These people, shi+.com, charged my bank account $380 and NEVER shipped anything! I originally paid $50 for a pre paid shipping label and dropped my package off at USPS. The next day, I had to go pick up my package from the post office due to not enough postage paid for on my pre paid label. Not only did they NOT refund the $50, they then about a week later charged me an ADDITIONAL $380 claiming the package was delivered!!! They claim the package was delivered, post office charged them and now I owe them 380 bucks....total scammers, all they do is sell pre paid labels!!! Do NOT use and do NOT give them your bank information!!!!
Reply from Ship.com2025-04-24
Eric, We’re very sorry for the confusion and frustration this situation caused. The charge in question was related to a fraudulent reuse of a previously refunded USPS label, an issue that has recently affected many customers across the shipping industry. While we understand this was outside your control, we want to make things right. We’ve already issued a shipping credit for the full amount charged and provided a complimentary 3-month Executive subscription as a gesture of goodwill. Our team member Jhoni-Rae is continuing to assist you directly to ensure everything is resolved. We value your trust and are working hard with USPS to strengthen protections against this kind of fraud. Thank you for your patience and for bringing this to our attention. — The Ship.com Team
So helpful
Jhoni M was so kind and helpful and help me resolve my issue immediately!
Jhon M
Jhon M. Has been amazing helping me with some stuck packages.
Jhoni was excellent and she helped to…
Jhoni was excellent and she helped to the bitter end to find a solution!! I would highly recommend them!! Thank you for all you do!!
highly recommend
it was very easy to navigate and print your label. Saved me a lot of money on 3 boxes of books I shipped. Highly recommend!
I got a quick response and they were…
I got a quick response and they were very attentive.
You have to create an account just to…
You have to create an account just to see what shipping costs will be. And after checking it out, their shipping costs are the same as ebay. They are high. They also don't offer media mail even though I was specifically looking for media mail. There are much cheaper services out there.
Reply from Ship.com2025-03-03
Daniel, Yes, we offer a free 14 day executive trial that users need to sign up for in order to see shipping rates. Users are not required to provide credit card information to access rates and the free trial can be cancelled with no fees. If you would like to send more details to our [email protected] about the specifics of your packages, we would be happy to offer more insights into our discounted shipping rates which are comparable, if not the same, as all industry leaders. Our software is easy to use and Ship.com offers support team members who you can speak with....
Mfs charged my card $30 when I have…
Mfs charged my card $30 when I have never even used their services and tryna tell me I can’t get a refund because it subscribed to there thing just by making an account.
Reply from Ship.com2025-01-22
Connor, We've confirmed your Ship.com subscription was canceled at your request and you were refunded. I requested more information from you on what you experienced as customer support did in fact process your refund. For all customers: Ship.com offers a 14-day free Executive trial with no credit card required to sign up - a payment method is only needed when purchasing shipping labels. The Ship subscription trial provides full access to premium shipping features during the trial, and if you continue using Ship.com afterward, you'll automatically transition to the Executive subscription or downgrade to a Growth or Starter plan. A detailed FAQ on this is provided on Ship.com under the Pricing Tab. Ship.com believes in freedom and flexibility - you can cancel your subscription anytime with no strings attached through: Your account settings [email protected] if you need assistance Our customer support team
when reloading my account as I have…
when reloading my account as I have done many times before, ship.com charged my account 5 times but never credited my account. I am out $125 dollars with no shipping credits. I will be looking into switching shipping services. On top of all that the email I received from a customer service rep told me I wasn't charged even though i have a bank print out and email confirmations stating I was. She was most UNHELPFUL. Dont use ship .com if this is the service you get. I have been waiting 8 hours for a response back.
Reply from Ship.com2025-01-22
Cheryl, I requested more information from you on what you experienced as customer support did, with your help, identify the issue you raised and made sure you were refunded. We regret the inconvenience you experienced due to a system issue which was identified and fixed. Ship.com prides itself on providing a reliable service as you mentioned in your initial comment; we regret this issue occurred. I did request more information from you on what you experienced in full as you were refunded and the issue you experienced was resolved. We hope you will continue to use Ship.com and know that we will always work to support you. Our support team includes actual people, who work during normal business hours over a 12 hour period.
Great customer experience
Great customer experience, excellent communication and quick to respond.
Best shipping program I’ve used!
I’ve tried several shipping services and finally found one that works for all 3 of my businesses and seamlessly integrates with my square account and Etsy shop!
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