About Ship.com
Data updated- Website
- ship.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 20 reviews
- Replies to negative
- 100% (9/9)
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About this business
Ship Smarter. Grow Faster. Ship.com offers an all-in-one shipping platform just for small businesses. Easily integrates with your online store and instantly starts saving you up to 89% off on shipping costs and up to 95% of your time on your shipping process. No demo required, because you won't need it!
Written by the business, not verified by us.Is Ship.com legit?
Ship.com (ship.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
Great customer service!
Chat was really helpful with all my problems and answered all my questions
My problem was resolved in a timely…
My problem was resolved in a timely manner and good customer service
Ship.com chat Jhoni was so extremely…
Ship.com chat Jhoni was so extremely helpful. I asked a million questions and everyone was answered and with prompt polite customer service!
Fast response
Fast response. smooth process for a late package
Ridiculously Fast and Easy...
Ridiculously Fast and Easy... Hopped on here to print a label for a package I was sending. I was shocked how fast and intuitive the process was. Reccomended.
No communication
No communication, even with downloading app. Think it is fraud. Been a week no delivery
Reply from Ship.com2026-05-20
Hi, a week without delivery updates is genuinely frustrating, and we want to make sure you get this resolved quickly. If you're a Ship.com customer, we have built-in shipment tracking so you can see exactly where your package is at any point. Reach out to us at [email protected] and our team will pull up your shipment and get you a clear status right away. If you meant to contact Shipt (shipt.com), the grocery and retail delivery service, their support team can be reached at shipt.com/help or via the Shipt app. Either way, we want to make sure you're taken care of.
Fast and helpful
Response was fast and representative was helpful. Excellent customer service!
I had an issue where I couldn’t ship…
I had an issue where I couldn’t ship ground advantage and after speaking with a virtual assistant, they fixed it within a matter of minutes. What great service!
Jhoni was AMAZING
Jhoni was AMAZING! HANDLED AND FUXED MY ISSUE WITH EASE AND WAS SO QUICK!!
Ship has been so amazing
Ship has been so amazing. The site is user friendly and even if you have a slow moment and can’t figure something out there online team is there right away with the answer no whole times. I won’t be using any other company.
This was my first time using ship.com…
This was my first time using ship.com and was really happy with their service, unfortunately I have to cancelled for something personal and I’m not going to use it anymore, but thank you very much.
Easy to setup and use
Account setup was easy and immediate. Shipped my first item and that went easy as well. I had questions that were answered quickly. So far, everything goes very smoothly. I love it!
Fast assistance great job in
You’re going to be charged on the 14th…
You’re going to be charged on the 14th day of your trial and even if you don’t touch the paid period they won’t even consider reimbursing. They don’t save you any money in shipping. It’s a membership scam.
Reply from Ship.com2026-01-22
Hi Aly, Thank you for taking the time to share your feedback. We're sorry to hear you had a frustrating experience, and we'd like to help clarify a few things. About our free trial: Ship.com offers a 14-day free trial with full access to our platform. We clearly communicate that billing begins on day 15 if you don't cancel before then. There's no hidden timeline; you have the full 14 days to evaluate whether our platform works for your shipping needs, and you can cancel anytime during that period with no charges. About cancellation and refunds: Customers can cancel their subscription at any time; there are no long-term contracts or commitments. If you were charged and didn't intend to continue, we absolutely want to make that right. However, we've searched our records and cannot find an account or support ticket associated with your name. We also haven't received any cancellation or refund requests from you through our normal support channels. About shipping savings: Our platform is designed to help customers access discounted USPS and UPS rates, compare carrier options, and streamline their shipping workflow. The value varies depending on shipping volume and needs, which is exactly why we offer a free trial, so you can determine if the savings and efficiency gains work for your specific situation. We've reached out to you directly through Trustpilot to gather more information so we can locate your account and resolve this. We're a real team of real people who genuinely want to help our customers succeed, and we'd welcome the opportunity to make this right. Please respond to our Trustpilot message with your account email or contact us directly at [email protected], and we'll prioritize getting this resolved for you. Best regards, The Ship.com Team
Love the app easy to use very…
Love the app easy to use very affordable low monthly rate I would recommend this 100%!
Quick to reply to my chat
Quick to reply to my chat, responsed quickly and was extremely helpful understanding what I needed to do.
This crew is awesomely awesome
This crew is awesomely awesome! They take care of you like your family! No problems to report here! Happy happy happy! 💝
Very helpful and very kind
A great experience
A great experience. I’ve had ship for 7 years I believe. And I’ve never had an issue. Customer service always gets back to me quickly.
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