In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Written by the business, not verified by us.
Is Silk & Salt legit?
Silk & Salt (shopsilkandsalt.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 38% of negative reviews. Last updated 2026-09-01.
The worst 100 dollar outfit i ever bought and im tall and slim.
This outfit cost too much for the waist band to twist and turn like a rope underneath the knit. The seam in the pants are not straight like they suppose to be when you wear the pants. The top appears to be longer on the picture than when you put it on. The price should have been $49.99. The material excellent.
Reply from Silk & Salt2023-03-15
Hi Monique
Thank you for this feedback , we will definitely take this under consideration !
You are welcome to return your product if it does not work for you :)
Thanks again :)
Just love their styles !
As for my 4th order i am very satisfied with the products and service
Needed to exchange for a bigger size - easiest exchange and returns process
Horrible fabric - I could have done better at Walmart and saved lots of money.
I hate getting scammed by companies like these!!!
Reply from Silk & Salt2023-03-07
Hi Kelley
My apologies that our product did not live up to your expectations.
We will be happy to assist you with returning it.
We serve thousands of satisfied customers around the globe and not every item fits every style :)
We appreciate the feedback and will definitely share this information with our design team.
Thank you
There was a phenomenal sale and I got a bit distracted and ordered the same dress, twice (insert head shaking emoji). Once I noticed the error I was able to immediately contact customer service - share my mistake - and it was remedied lightening fast.
My purchase was fine but don’t expect refunds if you return anything. They list all of their clothes as “sale” items and will only provide you with a “store credit” for sale items you return.
So…. If they don’t have anything else you want to use a store credit on, you’re stuck
Reply from Silk & Salt2023-03-05
Hi Paige :)
Thank you for your feedback
Our policy does apply to heavily marked down items or old collections that we will not continue selling in the upcoming future - that is the reason for their low pricing , our return policy is reflected throughout the users journey and if an item is marked as sale you will have multiple indications for it prior to ordering.
With that being said - we do make exceptions :)
Please check your inbox so we could further assist you with returning your items for a refund :)
Thank you !
Bad Customer Service - I have bought from this website 4 times, with a total of $500+, and have recommended it to my friends who have purchased as well. I earned 1000 points with their rewards program to turn into a $100 credit off a purchase. Unfortunately I needed to return 2 out of 3 items in the purchase, and the company would not return my any points so that I could use them on a future purchase. Also, rather than taking $100 off my entire order, they took some money off each item, so even though I had a $100 off, I still had to pay for the one item I kept, which was less than $100, and lost the rest of the $73 off reward. My purchase amount refund is also a store credit. Once I use the store credit I will not be buying from this website again.
Reply from Silk & Salt2023-03-01
Hi Cynthia
Your points were instated with a coupon code as for your request , only after you have got the coupon code you have asked for the points - which is also eligible and there is no problem with reinstating points
As for the "By product refund" this is just the way our system works.
You are very valued as a customer and all of your requests were answered in a timely matter and with the highest industry standards.
Please notice that your communication with our CS team was not clear and our agents were having a hard time understanding your requests , as you have contacted them through complete pages of email communications for this request - which i can see was taken care of after better understanding.
I apologise for any inconvenience this may have caused
Every experience I have had with your company has been great. I'm addicted and have never been disappointed. Your customer service is excellent and shipment is fast.
Bought a jumper in black and loved it! bought the same jumper in a pattern and it was not the same material. I still wear it, but it doesn't sit as well as the first one. No mention of different material in the description.
Reply from Silk & Salt2023-03-01
Hi Felicia
Thank you for this feedback
You have probably bought 2 different collections of the garment.
Please contact us with the photos of the jumpers and we will be happy to assist :)
customer service was very helpful in allowing me to use my points and credit on the order I was making. Not only was I able to use my points and credit, but she allowed me to use a discount code as well.
Reply from Silk & Salt2023-02-15
Thank you Angel
Glad we could assist :)
See you soon !
Prei was extremely kind and helpful with my concerns regarding refunds and exchanges. They listened to my frustration and handled the situation professionally and promptly. When I had an additional question about the return, they were just as kind and helpful and efficient as before.
Reply from Silk & Salt2023-02-15
Thank you Melanie !
Prei and the rest of our CS team is always at your service :)
I will never ever shop with this website again! I bought two outfits and they don’t want to return my money. They want to give me a credit for their garbage. I also will turn this over to PayPal, which will probably take care of my money, but don’t order anything from them if you don’t plan on keeping it.
Reply from Silk & Salt2023-02-01
Hi Paula
We appreciate your feedback.
Please notice that the items you have bought are final sale items which therefore - by our returns policy are non refundable and are eligible for a store credit refund or exchange.
as it clearly states on our return policy page :
WHAT QUALIFIES FOR A RETURN?
Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused, with all the original tags attached and not marked FINAL SALE.
Tops and dresses can get makeup on them very easily during the try on process, please take extra care.
- Items marked with FINAL SALE cannot be returned, refunded or exchanged.
- Items marked under any regular SALE are qualified only for exchange / Silk & Salt store credit, and cannot be returned for a refund.
- Items purchased with a 30% or more coupon code are considered sale items.
- Accessories and jewelry are not eligible for a refund or exchange.
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