In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Written by the business, not verified by us.
Is Silk & Salt legit?
Silk & Salt (shopsilkandsalt.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 38% of negative reviews. Last updated 2026-09-01.
I purchased quite a few Lounge sets. They weren"not" on Final Sale, but your site offered an additional 30% off. Nowhere did it state that by using the additional 30% on a sale item, would qualify the item for no refund.
Reply from Silk & Salt2023-01-29
Hi Melinda ,
As it states in our return policy https://www.shopsilkandsalt.com/pages/returns-exchanges :
WHAT QUALIFIES FOR A RETURN?
Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused, with all the original tags attached and not marked FINAL SALE.
Tops and dresses can get makeup on them very easily during the try on process, please take extra care.
- Items marked with FINAL SALE cannot be returned, refunded or exchanged.
- Items marked under any regular SALE are qualified only for exchange / Silk & Salt store credit, and cannot be returned for a refund.
- Items purchased with a 30% or more coupon code are considered sale items.
- Accessories and jewelry are not eligible for a refund or exchange.
We have contacted you via email to resolve this issue right away - no worries :)
The description of the products does not compare to the great quality of the products.
The description of the products are in no comparison to the excellent quality of the garment. The garments are a perfect fit. I was surprised to receive my orders as soon as I did. It means a lot to get good customer service, great quality in fabrics snd speedy delivery. I will definitely order again’
Reply from Silk & Salt2023-01-26
Thank you !
We really appreciate your feedback and proud to be able to provide with such an experience :)
Enjoy your products and we will see you soon :)
I saw the ad for the Sweater dress and immediately loved it; I ordered it and received it quickly. I wore it for the first time and my husband said, "Wow, that's cute". The dress is very cute and definitely comfortable. I love it!
Reply from Silk & Salt2023-01-29
Thank you Juna !
Sounds like your husband got great taste !
Enjoy :)
Size chart for plus size is NOT reflective and does not fit what it says it does. 2x does not fit what it says it should.
Reply from Silk & Salt2023-01-29
Hi Kate
I have looked into your order and contacted you to better understand this issue
Rest assured that if the product does not follow your expectations you will be able to return or exchange it with ease :)
Hi dear,
We noticed that our last collab didn’t bring sales :(
But, no worries! We still believe in your potential.
How about posting some new Reels and Stories with the clothes you got?
We look forward to getting more sales so we can send more clothes and make new collabs.
we're confident you'll drive sales like a pro.
I love the dress I ordered. I ordered a small and exchanged it for a medium. The return process could not have been easier!
I love this company and their beautiful choices. Great quality clothing!
Reply from Silk & Salt2023-01-29
Thank you Martha !
So glad to be able to provide with such an experience :)
Enjoy !
Thank you Silk & Salt for reaching out so fast! I really love my order, let me wash it before sending me another, maybe it will take of itself, I always line dry, so I'll let you know how it goes! Thanks!
When I found out that I couldn't return one item, I was very disappointed. I reached out to a customer rep, who simply pointed to a policy on the Web site that I had already read. I did return one item, but received no information on how to exchange it for another one. Very poor customer service.
Reply from Silk & Salt2023-01-22
Hi Marie
I have looked into your case and found that your case had yet to get resolved
Please check your inbox, one of our agents have contacted you to complete your exchange process
Thank you
The material is beautiful and great quality. Customer service was great to deal with. You get what you ordered within days. Very happy with my purchases
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