Very pleased with my experience so far
Very pleased with my experience so far. The platform is easy to use, and customer support has been top-notch. Every interaction has been helpful, and the system has been simple to set up and navigate.
About SimpleTexting
Data updated- Website
- simpletexting.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 110 reviews
- Replies to negative
- 0% (0/3)
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About this business
SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages.With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations.Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs.In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android.Try SimpleTexting free and start connecting with your audience today.
Written by the business, not verified by us.Is SimpleTexting legit?
SimpleTexting (simpletexting.com) has a 4.9 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff for their exceptionally quick response times and incredibly helpful guidance during the initial setup process. Reviewers regularly note that the digital platform is exceptionally intuitive, featuring a modern, user-friendly interface that makes managing messaging campaigns simple, smooth, and highly efficient. People love how easily they can find answers and get technical assistance whenever questions arise about their messaging plans. However, some customers also noted issues with account management, including unexpected service interruptions and delayed registrations that caused significant frustration. Consumers also mentioned a lack of clear communication regarding mandatory website requirements and sudden policy changes.
Auto-generated from all reviews of this business. For reference only.What people say
Great Platform for Large or Small Companies, Solid Service
Our business made the switch to SimpleTexting from another texting company five years ago and have no regrets. The cost, ease of billing, the help library, and customer support are unmatched. They are always making improvements that benefit the customer experience. To date, we have not had a single issue. Competitive cost, reliability, and overall quality are what keeps our company renewing each year.
I needed an additional member added to…
I needed an additional member added to team and a license added to account. I was helped immediately.
Great Platform!
Our company uses Simpletext in a variety of ways and have found it to be a great platform! When we have issues (which are few and far between) they are very responsive and resolve them quickly.
The speed at which they responded was great
The speed at which they responded was great. As soon as I asked a question, Christie assisted me.
Cza was quick to respond..
Cza was quick to respond... and I was pleasantly surprised to find out that increasing my import limit is free.
Very helpful
They're the best!
FIVE STAR SERVICE
My customer service experience was one of a kind. She even called me back several times to follow up and make sure I had a clear and direct understanding on the navigation of the messaging system being first time customer and accessing the website. My customer experience was five stars in every encounter Keep up the good work !!!!!!! she deserve a RAISE no joke !!! Great for a person with a business account no complaints . My Boss was very happy and pleased that I was able to execute this task in a timely manner.
Fast & reliable
Jac was really fast to respond and fixed my issue right away. Highly recommend Simpletexting!
Christine gave 5 star Customer service
Christine, was a pleasure to deal with and her cat Gif made my day!
Easy to use platform and great customer…
Easy to use platform and great customer service
Great customer service
I've been using simple texting for many years. Their customer service is top-notch. I have used their chat box service through the website and had support through email. Both have always been fantastic. I will be a customer for a long time
Customer service is always a great help…
Customer service is always a great help and usually resolves or helps with issues within minutes. Christine is very sweet and helpful
Customer Service is Very Helpful When You Have an Issue!
I had an issue being added to my community's account and customer service helped me right away! John was very knowledgeable and helpful.
Fast
Fast, and friendly service.
CZA was an excellent example of service…
CZA was an excellent example of service to the LUX. Timely responses, detailed answers and friendly correspondence set the tone for a remarkable experience. High praise goes to this superstar!
No longer recommend SimpleTexting
Their support team is great. The rest of their organization is not. We used their service for years and they suddenly tried forcing us into paying significantly more for the exact same service under threat of immediate cancellation. They offered no support or details & dealing with their sales team was horrendous.
Always the best customer service.
1st Time Using
Great customer service help, my first time using the product. Very easy to use. A useful tool for businesses.
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