Skaff Furniture Carpet One is a family owned business serving our community since 1911. For over 100 years we have offered the best quality products in furniture and flooring and the type of gold standard service that keeps our customers coming back . Our volume purchasing and low overhead allows us to offer the best brand names in the industry at a great value for our clients.
Is Skaff Furniture Carpet One Floor & Home legit?
Skaff Furniture Carpet One Floor & Home (skafffurniturecarpetoneflint.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-09-05.
Sales staff Betty was helpful, but felt a little rushed at purchase. I did feel the chair was overpriced, but on the whole I am satisfied. She did go out of her way to help us with a rush order and to try to have the chair adjusted. Would purchase from her again in the future.
Reply from Skaff Furniture Carpet One Floor & Home2019-04-03
Thank you for your input, we really do want to give you all the time you need (and still rush the order when you need it) Glad to hear you would buy from Betty again; she is a gem. Thanks for your input and for choosing Skaff
Ordering our carpet came easy with the assistance of our salesman Gary, however, after that is where things went down hill. Our carpet arrived and installed and we were left with the huge task of cleaning up after the installation. I wasn't there when the installers finished up but we had to immediately start cleaning up which involved several times of vacuuming and cleaning our hard wood floors from all the dust and new carpet fibers that were everywhere. The next issue came a couple of weeks after the initial installation and that was lines showing up in the carpet in our master bedroom. We also had a foot long section of carpet in our living room that wasn't attached to the tack strip. We had the installers come back out, fix the living room issue and look at the lines. The installers took pictures and said these weren't seam's these lines were a flaw in the carpet itself. At this point Skaff contacted us and said they would have to order replacement carpet and that the new carpet would be installed in a week in a half. After about a week we received a phone call from Skaff telling us the roll of carpet they were going to use as replacement also had the same flaws and that we would have to wait for a new roll to get made and that was going to be another few weeks. In the meantime, more of these lines were showing up throughout our entire house of carpet. We asked for the VP of Skaff to come out to our house as we have become increasingly frustrated with all of this. He inspected the rest of the house and said the whole house of carpet really needs to be replaced as the flaw is throughout the entire house practically. This means movers to move our furniture, time off work to accommodate the days it's estimated to take to uninstall and reinstall the carpet and again all the effort and hours of cleanup after the new, un - flawed carpet is installed. We ordered this carpet in the beginning of December, 2018 and it's now almost the end of March 2019. We are still waiting to get the new carpet installed as we're waiting for it to get made and go thru the inspection process at the manufacturer and then at Skaff. In addition to our carpet, we ordered a new bed and living room furniture, of which we also encountered issues with as well. This has been our very first experience with Skaff. We've spent thousands of dollars at this store in the last 4 months. All we've been told is they want /will take care of us. Well, here we are still waiting for our carpet situation to get fixed, waiting to continue to unpack after our move, because it doesn't make sense to keep unpacking stuff when it all just has to get picked up again so they can uninstall the flawed carpet and reinstall the new carpet. We've asked for a credit against what we owe but nothing has been offered yet. The VP just has said they first and foremost want us to get taken care of so we can walk away happy with Skaff. Well, we are at the point where money does the talking. Our sales people Betty and Gary, did a very good job and were wonderful in assisting us in our selection. We would work with them over and over again. As far as the company and their reputation, we'll see, time will tell.
Reply from Skaff Furniture Carpet One Floor & Home2019-04-03
Mr. and Mrs. Stanley
We appreciate your patience as we try to resolve this. As soon as it became apparent the issue with your carpet was not just in one room we did our best to get the carpet here as quickly as possible. As of this week we are waiting for it to be produced but are monitoring it closely. Mr. Skaff is personally involved in this situation and is being updated with the status and he is committed to making sure you are not only happy with the final product but that you are glad you did business with Skaff. Thank you again.
Sales staff person is exceptional. Delivery and set up was exceptional. Store personnel did not check my order prior to delivery and delivered two very expensive pieces that were not as ordered. Pieces were reordered and we continue to wait for delivery.
Carpet order and installation was exceptional.
Reply from Skaff Furniture Carpet One Floor & Home2019-03-06
Thank you for your feedback, sorry to hear the furniture was not correct. We will have the salesperson follow up and call you. Glad to hear everything else went smoothly. Thank you again.
Nice selection and non pushy sales people. We got a great deal on leather sofa and matching love seat. Fast professional delivery at a reasonable cost.
Reply from Skaff Furniture Carpet One Floor & Home2019-03-06
We appreciate hearing that; we do our best to be attentive without being overbearing. We are really proud of the delivery team, we'll pass on your comments
Walked in, salesman first question was where have we been looking, and how much do we have to spend. Blatantly told us he doesn't want to do our homework, and then us to go to another business to purchase. Replied, first place we have been, and looking for ideas. We were quite taken back by his comments , speechless. He made us feel he had no interest and continued to talk down to us. This person, Derek, or Darren, so flustered can't remember his name, was the most rude, condescending, unprofessional person we have ever had to experience. Just to let you know, he blew a 10,000.00 cash sale, replacing all flooring in our home. Went to Fogelsongers, had a wonderful experience, found beautiful flooring, enjoyed salesman, and now in the right place. Might want to consider customer service training for employees.
Reply from Skaff Furniture Carpet One Floor & Home2019-03-06
Our apologies that you did not get the level of professional service our customers have come to expect from our staff. We absolutely will address this with our team and do our best to put a better foot forward in the future. Thank you for letting us know, and again we are sorry for disappointing you.
In August of 2018, I purchased carpeting from Skaff. Was told a big line that if unsatisfied, it would be taken care of. I love the carpet...but, I am very unsatisfied with the installation. I have had 2 people try to fix it and one person to come out and say it was okay and insinuated there was nothing they could do. I have had the carpet 6 months and still, every day that I look at this area on installation, I am dissatisfied. I shall never buy anything from Skaff nor recommend my family to do so.
Reply from Skaff Furniture Carpet One Floor & Home2019-03-06
Without knowing the nature of the issue it's hard to respond, however if you would like to have one of our staff review this please contact us and we will look into it. Thank you.
Easy buying experience. Great salespeople and FANTASTIC installers. Overall, great experience. I'd 100% recommend to a friend/family memeber!!!
Reply from Skaff Furniture Carpet One Floor & Home2019-03-06
We pride ourselves on the top quality installers, so glad to hear you had a great experience. Please share the news with your friends. Thanks for the comments and for coming to Skaff.
We just recently purchased carpet for our basement and were very pleased! We have done business with Skaff in the past as well and have always been very happy. We experienced excellent customer service while working with Derek Walicki during the process. The installers also were very professional. We will continue to shop local with Skaff in the future.
Reply from Skaff Furniture Carpet One Floor & Home2019-02-15
That's great to hear. We will pass on your comments to Derek and the installation team. Thank you for choosing Skaff.
My salesperson/designer was wonderful. Was available but not pushy. I love my new furniture and will be back for more when needed. Delivery staff was fast, helpful and friendly.
Reply from Skaff Furniture Carpet One Floor & Home2019-02-15
Sounds like a home run! Good furniture, good experience, good service. We are so happy you chose Skaff. Thank you.
They were on time with delivery and the carpet installers were professional and helpful. They carpeted 3 bedrooms and a hallway in under 3 hours and they even vacuumed.
Sales person was great. A lot of choices. Only problem was after installation they couldnt take American express over phone. Had to drive 30 miles one way to pay. Then the installers didnt cut and tie the old carpet so it's still at my road ,garbage wont take it. Not happy about that.
Reply from Skaff Furniture Carpet One Floor & Home2019-02-15
Sorry about the American Express: we have tried to work with them but that is simply their policy. I asked the salesperson to call to see what needs to be done about the old carpet.
walked in and in less than 15 minutes got what i was looking for and the price was right sales person was the best and i was walking out did it on my way to work . When they delivered it was great they did a perfect job on the delivery ,there and gone. i always buy from Skaff
thanks Jerry Parker
Reply from Skaff Furniture Carpet One Floor & Home2019-02-15
Great news! We try to make it easy but you got the record for easy. Thank you for stopping in.
Great Experience. Betty was extremely helpful and knowledgeable. Love doing business with a local "community" small business, rather than a "Big Box Store".
Reply from Skaff Furniture Carpet One Floor & Home2019-02-15
Many of our customers tell us they choose the Skaff family for just that reason. Glad to hear Betty did good work for you. She is awesome. Thank you for choosing Skaff.
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