The sunglasses seem authentic but the…
The sunglasses seem authentic but the delivery took longer than shown in your website.
About SmartBuyGlasses
Data updated- Website
- smartbuyglasses.com.sg
- Category
- Health & Medical
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 110 reviews
- Replies to negative
- 97% (120/124)
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About this business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Is SmartBuyGlasses legit?
SmartBuyGlasses (smartbuyglasses.com.sg) has a 3.7 out of 5 rating on OK.one, based on 565 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 70% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
Auto-generated from all reviews of this business. For reference only.What people say
The customer service is really top…
The customer service is really top notch, from the follow up emails to the ease of cancellation and returns, am impressed. Thats why i keep ordering from them.
The product is currently out of stock
The product is currently out of stock, but the team offered a replacement option. They responded quickly and resolved the issue.
Great selection of glasses
Great selection of glasses and I love the app where you can try them on virtually. It works really well and those were the reasons I chose to buy from SmartBuyGlasses.
authentic product and very fast delivery
Great pair of glasses
Great pair of glasses. Fits perfectly as most time I cannot get frames big enough or look good on me! Will definitely get again when needed!
Great service
The ability to track my order. Response was almost immediate when queries were made. Product was true to what was shown in the site.
Sunglass inserts
Fits well onto my sunglasses. However, the catch cannot last and breaks off after sometime. That's why I had to buy replacement.
Trusted website with fast shipping to…
Trusted website with fast shipping to Singapore from Hong Kong.
Value for money and great quality
It was great purchase at an amazing price
Good Price The product is excellent /…
Good Price The product is excellent / great n very fast delivery
Good
Good quality as always.
Look good so far
Look good so far. My kid comment is comfortable and clear. However, yet to try on it in a really sunny, mountain , snow places. Thanks.
Happy!
Love the pair of glasses purchased!
*Refunded
my payment (apple pay) was auto flagged as possible risk. Yet only refunded about 90% back 1 week later. *update I received a generic email, and I responded to it - no response. I was not aware that I had shared my phone number. I did not receive any phone call. **update I was fully reimbursed. Will give them another try in the near future.
Reply from SmartBuyGlasses2026-07-15
Hello Dun, Thank you for providing feedback. I am sorry to hear that you are concerned about your order. I'm here to turn things around and give the service you deserve. Here at SmartBuyGlasses, we strive to provide the best experience we can for our customers. However, please provide us with your order details so we can contact you and help you resolve the issue right away. Sincerely, Ronald ** UPDATE: Thanks for sharing your order details. I've arranged our phone service team to call you within 1-3 hours. Please keep your lines open.
Product arrived in perfect condition…
Product arrived in perfect condition and earlier than expected.
Fast delivery and item is well packed.
Good quality, fast delivery
Easy to access and large variety to choose from
Love the produxt
Efficient
Efficient, fast and reliable
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