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Smartpress

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101 reviews

4.8101 reviews
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About Smartpress

Data updated
Website
smartpress.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (2/2)
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About this business

Smartpress creates brilliant print for designers, marketing professionals and iconic brands. They’re an online digital printer with an unsurpassed selection of stocks and specialty finishes for booklets, brochures, mailers, signage and more. Clients experience commercial printing with the ease and speed of online - all with personalized service that gives it a “local print shop" feel! Smartpress operates on three foundational principles: create premium quality print with world-class customer service and a commitment to social responsibility. They lead the industry in achieving social and environmental milestones like EcoVadis Gold and ISO 14001 certification. Smartpress is 100% employee-owned, Scopes 1 and 2 carbon neutral and home to one of the largest fleets of HP Indigo HD presses in the world.

Written by the business, not verified by us.

Is Smartpress legit?

Smartpress (smartpress.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-01.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, vibrant colors, and sturdy packaging that consistently ensures items arrive safely without any damage during transit. Consumers also appreciate the remarkably helpful and professional staff, noting that the online ordering process and digital proofing service are smooth and very easy to navigate. However, some people mentioned experiencing unexpected production delays or receiving finished items with minor alignment and printing flaws. A few other customers also noted that certain paper options felt slightly thinner than expected or lacked the desired color legibility on dark prints.

Auto-generated from all reviews of this business. For reference only.

What people say

Smartpress is genuinely a fantastic!

Smartpress is genuinely a fantastic company to work with! From start to finish, the process was seamless. I was able to upload my artwork, receive a proof, and have my sign printed and shipped within 72 hours. As my sign was larger than standard, the team even reached out to confirm I was comfortable with the additional shipping cost before proceeding, which I really appreciated. They packaged the sign with great care. Unfortunately, it arrived with a slightly bent corner, but their customer service was exceptional. They responded quickly, resolved the issue without hesitation, and made the whole process completely stress-free. I'm already working on another sign and won't hesitate to have Smartpress print it as well. I'm so glad I found them and would happily recommend them to anyone looking for high-quality printing backed by outstanding customer service.

Reply from Smartpress2026-07-06

Thank you so much for taking the time to share such a thoughtful review! We're thrilled to hear you had a smooth experience from start to finish and that our team was able to keep you informed throughout the process. While we're sorry your sign arrived with a bent corner, we're glad we could resolve it quickly and make things right. It means a lot to know you've trusted us with another project already. We truly appreciate your recommendation and look forward to printing your next sign!

The notepads I ordered are very nice…

The notepads I ordered are very nice with good quality but just a little expensive

Reply from Smartpress2026-07-02

Thank you for your review! We're so glad to hear you're happy with the quality of your notepads. We understand that price is an important consideration, and we appreciate your feedback. We strive to provide premium products using high-quality materials and craftsmanship while remaining as competitive as possible. Thank you for choosing us, and we hope to work with you again on a future project!

Good signs and quickly

The turn around time for the yard signs we made was really fast and within the timing that they estimated for the job at checkout. I also appreciated the ability to review the proofs during checkout so they could go straight to print. I did have a bit of trouble getting the automated proof process to accept 2-sided sign proofs, but it got there. The signs were well packaged, good quality, and worked well for our purposes.

Reply from Smartpress2026-06-26

Thank you so much for taking the time to leave such thoughtful feedback! I'm so glad to hear your yard signs arrived quickly, were well packaged, and worked well for your needs. I also really appreciate you mentioning your experience with the Instant Proof process. Instant Proof is one of our newer features, and while it's already helping many customers get to print faster, we're still actively improving it based on feedback like yours. I'm sorry it gave you some trouble with the two-sided sign proofs, but I'm glad you were ultimately able to get everything approved. Thank you again for your business and for helping us make our products and processes even better. We truly appreciate your support and hope to work with you again soon!

Event Tickets

I appreciated the communication to assist with making sure our event tickets turned out as wonderful as they did. We were able to get them fast, which was amazing. Overall working with the SmartPress team was wonderful. The quality of the event ticket was what I was hoping for, for structural integrity. Only reason for the four stars, I wish someone would have mentioned the line up of where I a QR code placed. I didn't realize it and the QR code ended up on the small ticket stub. I should have flipped where the QR code was on the back of the ticket.

Reply from Smartpress2026-06-24

Thank you for taking the time to share your experience. We're so glad to hear that our team was able to help ensure your event tickets turned out just as you envisioned and that you were pleased with the quality, communication, and fast turnaround. We also appreciate your feedback regarding the QR code placement. That's a valuable insight, and feedback like yours helps us identify opportunities to better guide customers through the process. Thank you again for choosing Smartpress. We appreciate your business and hope to work with you again on future events!

Great perfect-bound booklet!

Staff was skilled, friendly, kind, accommodating, patient. My booklet came out as a beautiful thing! The printing is brilliant and I'm super happy with the product. Kudos especially to Elli in Layout Services and Ryan in Pre-press. The only difficulty I had was in trying to communicate exclusively through text. I'm new to professional printing, digitally incompetent, inclined to change my mind, wanting unachievable perfection, etc. Thank you for not firing me!

Reply from Smartpress2026-06-23

Thank you so much for taking the time to leave such a thoughtful review! I’m so happy we were able to help bring your vision to life and that you love how the booklet turned out. I’ll make sure Elli and Ryan see your shoutout. And don't worry, you definitely weren't going to get fired. 😊 Professional printing can feel like learning a new language when you're doing it for the first time, and honestly, asking questions and wanting things to be just right is exactly what we're here for. Thank you again for trusting us with your project. We can't wait to see what you create next! 💙

print is exactly as expected

I uploaded about 8 different versions as we proofed them. the final version and print is exactly as expected. the pre-sales support I received recommending a particular product was spot on and i will be using your services going forward for reprints and changes to my menu

Reply from Smartpress2026-06-22

Thank you! We love hearing that your order arrived exactly as expected and that our service met your needs. We appreciate your business and look forward to working with you again in the future!

Excellent company

Excellent company, excellent products, very reasonable pricing and excellent communication. I have worked with a lot of printing companies, and these guys are the best! I have been working with Smart Press for several years now and highly recommend them to anyone

Reply from Smartpress2026-06-18

Thank you so much for your continued support! It means a lot to hear such kind words, especially from someone with experience working with many printing companies. We're grateful for the opportunity to work with you over the years and are thrilled to know our products, pricing, and communication continue to meet your expectations. We look forward to many more projects together!

The print quality was not as I imagined…

The print quality was not as I imagined - with a full color dark print, some of the colors were not what i wanted them to be or as legible. Also, the paper is very easily scuffed, and the edges of the invites are kind of raw on some edges, so i was not as satisfied with my order as I wished i was.

Reply from Smartpress2026-06-15

I am so sorry to hear that. Thank you for taking the time to share your feedback. This is not the experience we want for our customers. I will be reaching out to you directly to learn more about the issues you encountered and see what we can do to make this right. We appreciate the opportunity to help resolve your concerns.

Quality Product and Process!

Our recruiting packets look great! Getting the hard copy sample was definitely the way to go so we were able to tweak what was needed and order confidently. Will definitely order again!

Reply from Smartpress2026-06-16

That is so good to hear and exactly why we offer hard proofs! We are so glad to hear we were able to help you order confidently and are looking forward to working with you on your next project!

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