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Money & Insurance

SoFi

Claimed

188 reviews

4.6188 reviews
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About SoFi

Data updated
Website
sofi.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
188 reviews
Replies to negative
71% (10/14)
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About this business

SoFi has the all-in-one financial app to help you save, spend, earn, borrow, and invest your money—and protect what matters.Over 5 million SoFi members bring their ambitions to life with help from products like: Student Loan Refinancing Personal Loans Mortgage LoansPrivate Student Loans Investing Banking Credit Cards InsurancePlus, SoFi membership includes exclusive perks and benefits other fintech apps can't match. One-on-one career coaching Timely member events Helpful online community Financial insights Exclusive rate discountsVisit SoFiINVESTMENTS ARE NOT FDIC INSURED • ARE NOT BANK GUARANTEED • MAY LOSE VALUETerms and conditions apply. SoFi Checking and Savings offered by SoFi Bank, N.A. Loans originated by SoFi Bank, N.A., NMLS #696891 (www.nmlsconsumeraccess.org). Equal Housing Lender. Brokerage products offered through SoFi Securities LLC, member FINRA/SIPC. SoFi Securities LLC is an affiliate of SoFi Bank, N.A. Advisory services are offered through SoFi Wealth LLC, an SEC-registered investment adviser. The SoFi Credit Card is issued by The Bank of Missouri (TBOM) (“Issuer”) pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. SoFi Bank, N.A. Member FDIC. ©2023 Social Finance, Inc. All rights reserved. Information as of April 2023 and is subject to change. LND23-1216150

Written by the business, not verified by us.

Is SoFi legit?

SoFi (sofi.com) has a 4.6 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 71% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how fast and simple the entire loan application process is, noting that funds are deposited quickly into accounts. Many people also appreciate the convenience of having their debts paid off directly and managing finances through straightforward autopay options. Some reviewers were not happy with customer support, mentioning that it was difficult to reach a human or that communication lacked urgency. A few consumers also noted frustrations regarding high upfront fees, strict verification steps, or unexpected interest rates that made refinancing less beneficial.

Auto-generated from all reviews of this business. For reference only.

What people say

M
MelissaUnited States · 3 reviews · Experienced 2026-07-31 ·

Very fast

Very fast! !!! Got approved and money within a few Days

Paula GoldenUnited States · 2 reviews · Experienced 2026-07-23 ·

Great products, great experience!

It was a relief to transition from one major company who truly cared about my financial needs but was bought out. Applying with SoFi, another strong company with the same values made sense. The process was easy and I feel my scores will continue to rise with SoFi. Exception communication throughout the process.

J
Joel GlassUnited States · 3 reviews · Experienced 2026-07-30 ·

I wanted to get rid of high interest

I wanted to get rid of high interest, I’ve been dragging my feet on the matter and finally chose sofi. It was easy to look at terms and rates before chosen one. Now one payment less then the three loans combined that I paid off.

c
chrlbialygmail.comUnited States · 3 reviews · Experienced 2026-08-03 ·

This is my second personal loan with…

This is my second personal loan with SoFi. The reason why I chose them over other lenders was because of the wide variety of options you get to apply for one. It was also streamless and easy! This time, it was super fast! I was immediately approved, and within 2 days, all my creditors were paid! I also like the convenience of autopay, which lowers the APR, so it's a win-win! I'm thinking of taking advantage of their other loan and refi options in the future. I highly recommend them, and someone is always available to assist you. If you're considering a personal, or other type of loan, look no further than SoFi!

James MooreUnited States · 1 review · Experienced 2026-07-06 ·

Easy to apply

Easy to apply, good rate for debt consolidation, quick funds distribution.

c
customerUnited States · 2 reviews · Experienced 2026-07-15 ·

Well it takes a little time to get used…

Well it takes a little time to get used to but after you do it’s great.

F
Francis BrownUnited States · 1 review · Experienced 2026-08-06 ·

SoFi is a great service

I used SoFi before and had a very good experience. So I got a second loan.

Karen FUnited States · 3 reviews · Experienced 2026-07-07 ·

My loan was easy to fund

My loan was easy to fund! I was able to reduce my debt by paying off a very predatory credit card that I had to utilize for a vet emergency! There was no way I could have paid it off the way it was structured. All other debt was paid out of funds & my payments are greatly reduced. I feel less stress. So far, SoFi has kept me informed & given me some advice as well!!

M
Marjorie EdwardsUnited States · 3 reviews · Experienced 2026-08-06 ·

No problem very good service

M
Marcie CherryUnited States · 6 reviews · Experienced 2026-08-06 ·

Consolidated high interest debt

Consolidated high interest credit card debt at a much lower interest rate, saving me lots of money

RoderickHunterUnited States · 1 review · Experienced 2026-06-05 ·

The website is great

The website is great, easy to use, all your info is right there and it offers other ways to help. The only negative is that I couldn't negotiate a lower payment after making a balloon payment.

M
Manuel GuerreroUnited States · 2 reviews · Experienced 2026-07-30 ·

Ease of applying for loan

Ease of applying for loan, Happy the the rate is was given.

J
JohnUnited States · 11 reviews · Experienced 2026-08-06 ·

John P.'s review

SoFi personal loan experience has been pleasant and rewarding furnishing me loan options at a reasonable rate. The application process was quick and efficient. I would highly recommend SoFi Banking for your banking needs.

K
Kevin TaylorUnited States · 1 review · Experienced 2026-04-15 ·

Very easy app to navigate

Very easy app to navigate. Sofi approved my debt consolidation loan very fast. My bank I've been with for 15 years turned me down. Ive never missed a payment. Sofis interest rate was lower to.

G
Gidge FUnited States · 5 reviews · Experienced 2026-07-28 ·

Great rate

I was able to find a lower rate on a personal loan with Sofi. The process was simple and quick. I will save money over the life of the loan, and I was able to do that with no upfront fee. I would recommend them to anyone.

Ayme RUnited States · 1 review · Experienced 2026-07-21 ·

It takes under 5 minutes to be approved…

It takes under 5 minutes to be approved for my loan, easy to apply and low interest ,definitely I recommend SOfI now I opened my checking account and I'm happy with the service easy to use and navigate on the site

P BUnited States · 1 review · Experienced 2026-07-16 ·

Extremely easy to get my loan BUT...

Extremely easy to get my loan, EXTREMELY DIFFICULT to reach a human. I tried to reach a PERSON because I WA going to switch my checking and savings accounts to Sofi but reconsidered when I couldn't reach a human. Customer Service is the most important thing to me and it appears to be non existent at Sofi.

Reply from SoFi2026-08-07

We're truly sorry about your experience with us. It's never our goal to frustrate our members, and in this case, we've fallen short. We want to take a closer look into this matter with you. If you could please provide us with a good phone number, callback time, and a brief description of your inquiry, our team can review your concern and follow up with you directly.

B
Bruce FlawsUnited States · 10 reviews · Experienced 2025-10-09 ·

Easy to become a member

Easy to become a member. Easy to get a loan at a great rate. Excellent customer service. Best banking website.

c
customerUnited States · 3 reviews · Experienced 2026-07-19 ·

“That was Easy”

I was attempting to take out a personal loan to pay off high interest credit card debt and in all honesty did not think I would be able to get enough to actually pay all of them off. I put in all my information and I was approved! And for enough to pay all of the cards off and have a small amount left over to put away. I put in the information for funds to be sent directly to the card companies so I didn’t have to take time to pay them once the money was in the bank. Within 24 hours my extra was in the bank and I started getting emails from the card companies reporting payment made. SoFi made the process very simple, straightforward, and fast. I have recommended them to everyone I know that may need to get out of credit card debt.

Kyle SchenckUnited States · 1 review · Experienced 2026-07-20 ·

SoFi was the answer and support I needed!

SoFi was the answer and the support I needed when my longest banking relationship, a Credit Union with whom I’ve had an account for over 25 years, wouldn’t even pick up the phone to discuss my application. Thank you SoFi for supporting my financial goals. The application process was intuitive and thorough, I had plenty of information presented and available to make informed decisions about my finances.

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