As the #1 Microsoft retailer, we not only guarantee the ULTIMATE software shopping experience, but we also deliver top-tier solutions at the most competitive PRICES, backed with SoftwareKeep 360 experience (90-Day-Money back, Lifetime products and 24/7 customer support)
Written by the business, not verified by us.Softwarekeep (softwarekeep.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 26% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-27.
The Key is not recognized by the software producer. After many attempts I had to request a refund. Excellent customer service. All representatives including supervisors are knowleddged, professional and willing to help. I got my refund in a reasonable frame of time.
I liked the product didn’t like that I couldn’t transfer license to my new MAC. I gifted my old MAC to my sister and I am going to try to upload the original download back onto the laptop. I had to delete my sensitive data prior gifting .
Just the right mix of professionalism and warmth.
Thank you so much for trusting us with your software needs. We truly appreciate.
Easy download. Product works great.
We are glad you liked it.
I was able to download exactly what I wanted in Minutes. Thank you.
Hi Nancy, thank you for your feedback! We look forward to your next purchase!
I contacted support because the software said that my key had already been used its maximum number of times. Paul provided pictures with corresponding arrows displaying what steps I needed to take in order to solve my issue. I sent him the required screenshot and he responded with the necessary code. The process was quick and easy.
Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of our service! - Chase
Software keep gives a great value, and I've used the company several times. The only drawback is that the software install can be a 'it depends' process, however the support is great. Most recently tech Emre resolved an install problem quickly and expeditiously for me. Well worth the $100 discount relative to the microsoft store!
Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store. -Chase
Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our product delivery and service! - Chase
Hi, thank you for your positive feedback! - Chase
Emre timely responded to my support request and expertly handled my account issue. Kudos for this level of support!
Hi, thank you for your positive review! We are glad to hear that your account issue has been solved. We look forward to your next purchase! - Chase
All the process, selection, payment and download was simple and pro. All the programs operate as expected.
Hi, thank you for your feedback! We’re happy to hear that you’re satisfied with our product and services! - Chase
I purchased home and student. It took longer than the 15 minutes it stated to receive the activation key. Three hours later an activation key arrived for Office 21 Profesional Plus, I'm assuming this was upgraded for the delay. I was then delayed again with the activation key not working, but that was fairly quickly resolved after a few emails to customer support. Great service.
Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
Directions not included and I have yet to receive the usb backup.
Hi, Thank you for leaving your feedback! We have sent you the download link, product key, and download and installation instructions via email. Kindly check your inbox, spam, and junk folders to locate it. As stated in the website, USB Backups are delivered within 3 weeks from date of purchase. Should you have any questions or concerns, please do not hesitate to contact us via email, chat or phone. -Chase
The prices were very good and the purchase process was simple. I have purchased a number of products before. When I received the download instructions, I was unable to successfully download the file. The support team responded to my email quickly and provided another link that worked fine and I was able to continue to install the application. The software license was accepted easily on setup and I was ready to use! Thank you Softwarekeep! I will be back
Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
My experience was great because of the speed of responding and addressing my issues. The download link was for windows and I needed it for Mac. The support was quick and was able to get my software downloaded and running without any issues
Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
Brilliant help to sort out a problem with Microsoft Office
Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
Today, I really needed to be assisted with a software install with MS Office, after several failed attempts, I solicited the help of a wonderful Technical Specialist by the name of Emre. Emre was extremely patient, courteous, and clear. He stayed focused on the task and never gave up even when he ran into several systems difficulties. I appreciate his kind and patient approach. He is a model of professionalism under pressure. I am glad he is on the tech team and it builds my confidence as a consumer to not only recommend Software Keep to my colleagues and friends but also purchase from this company in the future because of the responsiveness and professionalism I experienced with Emre.
Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
They were great at the beginning before my purchase was posted. After that--I sent them 3 emails for support and never heard a word
Hi Frank, This comment is in stark contrast to your comments in our support system "more than satisfied-- You got back to me in less than 12 hours since I posted my question". Also, I see the note by one of our agents that they called you via the phone and resolved the issue you were facing. I hope you this low rating and comment of your is just a misunderstanding - please reach out via live chat or phone on our website, and I'm sure we will be able to resolve this. Regards, Chase
Our installation of MS Office 2021 turned out to be more complicated than expected. Your Tech Support gentleman, Ray Bryan, remoted in and did an unbelievably professional and thorough job of diagnosing the snags and performing the installation on our behalf. He was also very kind and respectful. I worked in customer service for over 20-years. I know when someone does it RIGHT. He truly did!
Hello, We appreciate the time you took to leave us positive feedback! We look forward to your next purchase! - Chase
200 reviews matching
My Choice Software
Zarla
TotalAV
PrimeLicense
Gamers-Outlet.net - CD Keys
Licensechoice
Anyword
Avada Commerce