As the #1 Microsoft retailer, we not only guarantee the ULTIMATE software shopping experience, but we also deliver top-tier solutions at the most competitive PRICES, backed with SoftwareKeep 360 experience (90-Day-Money back, Lifetime products and 24/7 customer support)
Written by the business, not verified by us.
Is Softwarekeep legit?
Softwarekeep (softwarekeep.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 26% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-27.
I inadvertently ordered the wrong software for my new HP ChromeBook - the computer cannot run the software I ordered and paid for. I realized this when I tried to install the software. I send an email to software keep and within 15 minutes I had a response and within 30 minutes they processed a refund for the purchase. I find this to be excellent customer service and I will certainly do business with them when I need additional software or other items.
Reply from Softwarekeep2024-08-29
Hello,
We appreciate the time you took to leave us positive feedback! We look forward to your next purchase!
- Chase
We worked together to test the software and my problem is solved. I felt the agent went far and beyond my hopes for support.
Reply from Softwarekeep2024-08-29
Hello,
We appreciate the time you took to leave us positive feedback! We look forward to your next purchase!
- Chase
R
Richard Douglas Sr. · 1 review · Verified · Experienced 2024-08-15 ·
★★★★★
Already did this in an email
J
J Tahoe · 1 review · Experienced 2024-08-21 ·
★★★★★
Fast Resolution
Emre simply took control of my computer and with a few knowledgeable clicks, solved my s-w activation issue. If I had a complaint, he did it so fast it was a little difficult to follow. Nevertheless, problem solved, s-w working fine and I'm happy.
Reply from Softwarekeep2024-08-22
Hello, We appreciate the time you took to leave us positive feedback! We look forward to your next purchase! - Chase
F
Florian · 1 review · Experienced 2023-12-06 ·
★★★★★
Reliable and thorough every time
Reply from Softwarekeep2024-08-22
Hello, We appreciate the time you took to leave us positive feedback! We look forward to your next purchase! - Chase
1.Softwarekeep supplied a higher level than I asked for.
2.When experiencing difficulty with accessing the download (my lack of ability) your phone help assistant put me right quickly and pleasantly.
3.I am on my way to using the benifits of my purchase.
Reply from Softwarekeep2024-08-19
Hello, We appreciate the time you took to leave us positive feedback! We look forward to your next purchase! - Chase
R
Richard Aberle · 11 reviews · Experienced 2024-08-15 ·
★★★★★
Awesome support by Eric!!
I was dead in water trying to download and install Excel 2021, but in just a few moments, Eric, your tech installed it and got me up and running. It's wonderful to have support like this!! Thank you very much!!
Reply from Softwarekeep2024-08-19
Hello, We appreciate the time you took to leave us positive feedback! We look forward to your next purchase! - Chase
Questions were answered quickly and were easy to understand.
Reply from Softwarekeep2024-08-19
Hello, We appreciate the time you took to leave us positive feedback! We look forward to your next purchase! - Chase
C
Chester Pauls · 2 reviews · Experienced 2024-08-14 ·
★★★★★
It appears my issue has been resolved
It appears my issue has been resolved. There was some confusion about the time your rep would be calling me. When I booked the help session, I signed up for 7:30am on 14 August and received a confirmation. What I didn't notice was that the confirmation had a time of 9:30pm on 14 August. So I got ready for your call at 0730 and no one called at that time, but they did call at 0830 and my software problem was addressed at that time. So in conclusion, the software assist was great, the timing had some confusion associated with it.
Thanks Cheers Chet
Reply from Softwarekeep2024-08-22
Hello, We appreciate the time you took to leave us positive feedback! We look forward to your next purchase! - Chase
U
User · 3 reviews · Verified · Experienced 2024-08-07 ·
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