Softwarekeep

What was best was the service provided…

What was best was the service provided by Daniel--a true professional.

Pretty quick service.

ERIC WAS COOLEST DUDE TO HELP ME FAST…

ERIC WAS COOLEST DUDE TO HELP ME FAST TOO THANK YOU GUYS AGAIN YOU ROCK !!!!! DJ/Producer PHANTOM G

It’s took me a few days figuring which…

It’s took me a few days figuring which online shop to rely on then I choose softwarekeep even though I living in Australia.As a new customer, I really impressed how fast and genuine services from this store. From customer services, competitive prices to detail instructions for each app installation . I would recommend everyone as a potential customer give a try. So 6 stars plus rating from my opinion. I’ll keep coming back for more different purchases in future

My order was cancelled and my money…

My order was cancelled and my money refunded. I truly hoped to experience the benefits of Trend software again. The company issued me a new contract for an upgraded program at no cost to me. I had used Micro Trend in the past and founded it to be a great program. Thank you folks for the new program. I look forward doing business with you in the future and recommending it to my associates and friends.

Very Good Service

I had some difficulty finding and setting up the program on my computers. The next day I was guided by an extremely helpful tech, and am very happy with the result

I found out i do not need this…

I found out i do not need this… They refunded my money back to my visa. Great job thank you. Real stand up company.

Excellent Service and delivery

Installing Office 2021

I had purchased Office 2021 but could not install it. Emre provided prompt, clear instructions and my installation was completed easily. This was one of the best customer service encounters I have experienced.

Emre was very helpful and solved my…

Emre was very helpful and solved my problem, but it was a third time I contacted the support group... First two times I was asked to email them and email address provided on my order must've been wrong, because the claimed never receiving my emails... Glad it's finally solved! Thanks!

Anna was a great help to me in helping…

Anna was a great help to me in helping with the reinstallation.

I definitely recommend it!

Very satisfied with the support and attention provided. Bryan provided me with prompt support and clarified all my doubts. I definitely recommend it!

Exceptional products and especially for…

Exceptional products and especially for after service support. Needed help one year after my initial purchase and they fixed my problem right away. Thank you Emre.

Microsoft Office

I had some issues with downloading the Microsoft program and Emre was wonderful in assisting me. I received clear instructions and I was up and running in no time.

Excellent service

Excellent, quick service! Bryan was excellent. Emailed me in advance to get more information in order to try to get the problem solved before our scheduled call. Problem solved! Didn't even need a call. Thank you Bryan :)

0 Stars ---- This is a very well…

0 Stars ---- This is a very well orchestrated scam! If this much effort was put into a legitimate business, it would likely be successful. I will never understand how criminals think. Purchased software (at a discount..Not!) waited and waited for the email with the key and link that never appeared though it was supposed to appear in less than 15 minutes. Called the customer service number and it said something like, we are not taking calls at this time (at website the 24/7 customer service is bragged about). Called the number that came with the pending charge and it rings and rings and then hangs up. I will be disputing charges with help from credit card company. Unbelievable! Stay far away from these scam artists! /// I will not publicly display my email address. If you really want to make this right (highly doubt it....this is just part of the scam to make the company look legit) then send an email address where I may email you. /// Received an email from Softwarekeep sending a link to download my purchase of 2021 Microsoft Office upgraded to "professional". The link tried to download Microsoft Office 365 which I did NOT purchase. This is the same thing that happened before. I am convinced that Softwarekeep is a scam!! /// Ray from Softwarekeep called and was able to activate the correct Microsoft Office application on my computer. He was very polite and was able to get everything straightened out. I appreciate the follow-up and recommended more detail when a Microsoft product is purchased to avoid the hassle that I just went through. Based on my conversation with Ray, Softwarekeep does seem to be a legitimate business after-all. I only wish that all the confusion would have been avoided by a better explanation of the download process and the product naming that Microsoft now uses for all of their products. Ray said that he would pass along this suggestion. I hope it is utilized. Thank you Ray!!!!

Managed to mess up my Office 2019 H&B…

Managed to mess up my Office 2019 H&B install using a "repair" from MS. With assistance from Eric at 2am he got me back in business. Thanks

Eric

Eric was very helpful and done all the work remotely, while I just sat and watched. He was also very helpful through out the call, and guided me through all the stages of the installation.

Great After-Sale Service Support

I have some software compatibility issues with the application that I have bought from the company. The support from Eric and Anne were great! They were very prompt in replying my messages providing advice along the way. These prompt replies were very assuring as I am not that IT savvy. Thank you very much again for both of your support and help on my purchase.

Microsoft Word bummer resolution

Okay, Softwarekeep has reached out to me and explained what happened so I'm changing my one-star review to a 5 since they really want to solve my the problem. I'm impressed with the company!