It was great.
Reply from Softwarekeep2024-06-24
Quick and easy, thanks, we really appreciate it!
About Softwarekeep
Data updated- Website
- softwarekeep.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 26% (6/23)
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About this business
As the #1 Microsoft retailer, we not only guarantee the ULTIMATE software shopping experience, but we also deliver top-tier solutions at the most competitive PRICES, backed with SoftwareKeep 360 experience (90-Day-Money back, Lifetime products and 24/7 customer support)
Written by the business, not verified by us.Is Softwarekeep legit?
Softwarekeep (softwarekeep.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 26% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-27.
What people say
Link provided for purchase didn't work
Link provided for purchase didn't work. 24/7 support didn't respond timely. I did, supposedly, receive a reimbursement for my purchase, but that remains to be seen until I can check my credit card bill.
Reply from Softwarekeep2024-06-03
We sincerely apologize for the inconvenience you experienced with the link provided and the delay in our support response. Your feedback is invaluable to us as it helps us improve our services. Regarding your reimbursement, we processed it on our end on May 25th. We understand your need for assurance, and we encourage you to verify it on your credit card bill. If you need any further assistance, please contact us directly via phone or live chat support on our website. Regards
Received an upgraded product with no…
Received an upgraded product with no extra charges.
Reply from Softwarekeep2024-06-13
Thank you for sharing your experience.
Software Support
I had trouble installing MS Office on a new computer that I purchased. The program failed to load with the download link. I contacted the Company and received prompt support and was given another download link which worked. The Key that came with my download failed to Activate my program. Support instructed me how to Contact Microsoft by telephone to obtain a new Activation code. I have a hearing problem so support supplied me with a working Activation Code. I was very pleased that the Support team got back to me very quickly when I had problems.
Reply from Softwarekeep2024-06-24
Hi, we're glad we were able to resolve this for you quickly. Thank you for taking the time to share this.
365 for MAC
I received a key for your traditional comperters, however I notified Software Keep and they switched my key to the 365 for a MAC. I lost no money and didn’t owe additional costs. They were very accomadating. Thank you Software Keep.
Reply from Softwarekeep2024-06-24
You're most welcome!
FAST AND PROMISING 24/7 SUPPORT!!!
I order Window 11 pro with SolfwareKeep. at first the code they sent had some issues. good thing they have 24/7 live support! and Eric my assistant help me get it through it.. !! THANK YOU VERY MUCH ERIC!
Reply from Softwarekeep2024-06-24
You're very welcome!
Good and best all the time❤️❤️❤️
Good and best all the time
Emre went above and beyond
Emre went above and beyond to solve a bothersome problem related to my purchase of a Microsoft product. Instead of having to wait 30 days for Microsoft to resolve their matter, Emre found a way to resolve the issue right away. It was very much appreciated!
Support line needs a bit of work, but good people.
UPDATE: They did get back to me, and once contact was established, the refund came very promptly. I appreciate their work to fix a mistake I ultimately made, haha. Like I'd said originally, they're good people, I just wish contact was established a little sooner. I was a little upset when I made the initial review, so I was a little harsher than I meant to be lol. OLD REVIEW: Purchased something from this company by mistake, and have been emailing their 'support line' to try and get help. Nothing. They keep sending me generic "check out our website and leave us a review!" emails. Okay. I'd like for your support team to actually email me back and talk about a refund for the item I purchased by mistake. I'm sure you're good people, and I hate being the bad guy. But I'd like my money back. And I don't like getting mass emails from your company every day when I haven't even gotten one responding to my request for a refund.
Reply from Softwarekeep2024-05-27
Hi Ellie, We appreciate you updating your review. However, we still do not have sufficient information to link your review with the order/case in question. Would you be so kind to provide your order number or the email address used so we can look into this and try to improve our services in the future? Thank you in advance
Great company
Prices are generally very good to excellent. I can only fault them for somewhat limited software types.
Eric was great in guiding me through…
Eric was great in guiding me through the set up
Installing other MS applications and Office 365
Initial help with regular support was less than wonderful. We spent a full day ($1600 of my time) and got nowhere. Lack of knowledge by staff. Remote Assistance with Eric was a refreshing change. He identified the problem and within 40 minutes, mostly download time the issue was fixed! He double checked that everything was working as well before signing off. Suggest that your regular support staff get more training on possible issues and perhaps a note in your download section to suggest if the install doesn't work to uninstall Office 365, install MS application and reinstall Off365.
Eric E
Eric E. was patient with my issue and connection for remote login so he could rectify the issues. I was pretty frustrated with the digital download and have been on chat 3 different times and Eric was hopefully able to resolve it. As of now it looks to be fixed. Thanks
Subscription issue
After I felt forced to reinstall my operating system on PC again I tried to even reinstall my Shield Antivirus Maximum Computer Protection subscription but FAILED to do so.
Great customer service from Eric
I had difficultues with downloading the software - Eric kindly helped me and walked me through everything. Great price for a light user like myself
Didn’t want to go with Office 365
I originally thought I would consider using Office 365 although I really didn’t want to. But I needed my data from Outlook moved and this is not something that can easily be done. So I called a company to have them move it and they wanted $750! Not an option for me. So I decided to buy Office 2021. Had a few snags so I called Softwarekeep for help since I purchased through them. Daniel was great to work with. He stuck with me until the issue was fixed! Highly recommend Softwarekeep!
Had a problem - Softwarekeep didn't help.
Had a problem (I eventually resolved) with the software but the vendor didn't respond to my request for help. They should have helped. It's evident Microsoft sell various versions of 'Office' with more or fewer tools. To maintain authenticity, Softwarekeep could adopt the same strategy - but they don't. Is there any evidence of Softwarekeep being a recognised reseller for Microsoft? I think not.
The 'network'
The 'network' that is used is not friendly. In 2020 I used this system for the Suite of Microsoft Application, at that time, it took more time than should have. This year 2024 the delay was most Unbelievable; the network just could not stay correctly attached. Just do not want to bring up the problem again. Fifth day, did complete downloading...
Easy to download… even for a newbie!
Easy to download and start using on my new Mac Air. I found a promotional code to use making the package sooo very affordable; my husband hadn’t done a “military discount” search and purchased at the higher price.
Had a problem with security issue…
Had a problem with security issue claimed by McAfee with Softwarekeep.com website and had trouble downloading software. Additional purchase resolved the issue and the program works great.
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