Tech support did not call or followup.
I need tech support, and set up a call at 9pm, not ideal but there were limited spots available. No one called and no one followed up. I still have not been able to download the software.
As the #1 Microsoft retailer, we not only guarantee the ULTIMATE software shopping experience, but we also deliver top-tier solutions at the most competitive PRICES, backed with SoftwareKeep 360 experience (90-Day-Money back, Lifetime products and 24/7 customer support)
Written by the business, not verified by us.Softwarekeep (softwarekeep.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 26% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-27.
I need tech support, and set up a call at 9pm, not ideal but there were limited spots available. No one called and no one followed up. I still have not been able to download the software.
the download link seems do not work. I contacted the live service and i got a very quick and effective support from Eric. The issue is resolved well. Thanks a lot.
Windows 11 activation key was purchased here after I was ripped off through Amazon when I purchased it there, the key didn't work. The key that I purchased through softwarekeep.com worked great.
I worked with Daniel and he was incredibly knowledgeable and solved my problem quickly with installing MS Office quickly. He carefully and accurately explained over the phone what I needed to do on my computer so that the software could be installed. I'm not fast with computers and he was very patient with me.
First class service along with an excellent price for my purchase. I am very pleased with this transaction and heartily recommend them to you.
Easy to work with. Helped me fix a problem quickly and efficiently.
I purchased student version of Microsoft office 2021 and got the professional version at no additional cost, plus a 15% discount code against current purchase. Good clear instructions on how to remove other versions of Microsoft office prior to new instalattion
I ordered the product but still have not received my order. Id like to cancelmy order but the company said no refunds.
Excellent customer support, seamless purchase experience, no complaints.
First, I had to confirm it was a real company. The reviews online from trusted resources accomplished that. My order was completed quickly, saved me money, and within a couple of hours I had software downloaded and was working on an important project again. I appreciate the follow-up email about backing up my new program and data.
I had trouble with the software (never downloaded it or used the key) and had to purchase from a different vendor because I needed it immediately... and was pleased that you issued a refund without a fight. Thank you!
Software is good, but had trouble booting software.
Fast and efficient service. I have made 4 or 5 purchases from Softwarekeep over the past 3 years. Windows OS products to Microsoft Office products purchased without any activation issues, at a reasonable price. Would consider purchasing from in the future!
Easy and great communication, products work perfect.
I had mistakenly purchased the wrong product. I contacted the support team who very quickly credited my account! I was pleasantly surprised not to have an elaborate process to go through.
I got Microsoft office without having to pay for a subscription! Highly recommend!
Really good communication and an excellent product that was easily downloaded. Really pleased with the project.
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