As the #1 Microsoft retailer, we not only guarantee the ULTIMATE software shopping experience, but we also deliver top-tier solutions at the most competitive PRICES, backed with SoftwareKeep 360 experience (90-Day-Money back, Lifetime products and 24/7 customer support)
Written by the business, not verified by us.Softwarekeep (softwarekeep.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 26% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-27.
SCAM not delivered!
Hi Calix, Thanks for your feedback. Since you made several consecutive orders using different email addresses, our payment processor labeled the orders as suspicious and all were refunded successfully by our team. Should you have additional questions, feel free to contact us through our support channels. - Chase
Outstanding service!! I had some problems installing the software I got and the customer support is amazing. They were in constant communication with me and was able to help me get it installed successfully. Emre was awesome !! 5 stars.
Hi, Thank you so much for leaving us your feedback! We look forward to your next purchase. -Chase
Emere did a great job assisting in installing my office program. Thank you
Hi, thank you for the time to leave this feedback!
I was having issues with the activation of MS Office 2016 and I was worried I got scammed. I contacted help and I can’t express how helpful the CS staff were. They were extremely helpful, friendly, and incredibly prompt. Thank you to Emre for guiding me throughout the process. I’ll be sure to use this service again!!
Hi, thank you for leaving us positive feedback! We look forward to your next purchase!
Ray was able to solve my problem quickly and courteously.
Thanks for your kind words, we are looking forward to your next purchase. -Chase
Emre. He patiently led me through the steps
Hi James, thank you for your feedback! We are glad you are satisfied with the support you received!
A great professional company to work with. After explaining my reason for not being able to utilize a particular program I was interested in, Daniel, Emre and Eric worked tirelessly to solve my problem. I am grateful for their involvement. Would not hesitate to use Softwarekeep again should a system I am looking for is available.
Hello, thank you for your feedback and support! We look forward to your next purchase! -Chase
Emre understood my problem and took care of everything in a highly professional and courteous manner. The entire experience was a pleasure!!! High marks for Emre!!
Hi Nancy, Thank you so much for your kind words! Looking forward to your next purchase. -Chase
Very good customer service from Ray. I had an issue with a download (probably my fault) and he sorted it out very quickly and professionally Thank you
Hi, Thank you so much for leaving us your feedback! Looking forward to your next purchase. -Chase
Emre did a great job of fixing the licensing issue. Fast, courteous, and efficient. It took a few back and forth emails with screen shots, but he got it resolved.
Hi Ted, We appreciate your kind words! Please don't forget to share us to your friends and family! -Chase
Thank you Ray I truly appreciate your help. I had ordered Office 2021, by mistake, hadn't had time to download it. Ray was kind enough to walk me through the process of getting the refund. That is so much appreciated. Thank you from the bottom of my heart.
Hi Linda, Thank you so much for leaving us your feedback! We look forward to your next purchase. -Chase
Some disconcerting site glitches made me worry this was a scam site but I persevered as other reviews reassured me. The package I bought was a decent chunk cheaper than other sites and I got exactly what was promised. My only real complaint is the post-sale marketing emails; I have emailed back, unsubcribed and blocked email addresses but I still see them filling up my junkman; I don't know anyone who thinks that 20-30 emails in a week is 'good marketing', it just turns me off. I've given feedback, we'll have to see whether they take me off their lists
Hi James, thanks for your feedback and we sincerely apologize for the inconvenience. The website was undergoing updates and fixes which caused the issues you described including the unwanted spam of emails you received. We have reached out personally to your email address to offer further assistance. - Chase
Unable to load windows 11 it seems my computer is not compatable with windows 11 I currently havce windos 8 it would have helped knowing in advace of purchace requirementsfor windows 11
Hi, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you’ve faced while trying to get your product to work. This is not the kind of experience we aim to provide to our clients. We have sent you an email to offer further assistance and resolve this issue. We look forward to your response so we can address the situation promptly. Thank you for your understanding. - Chase
Hi Tommy, thanks so much for leaving your feedback! We appreciate you! - Chase
Hi, Thank you so much for your kind words! We appreciate your support. - Chase
Quick response and detailed instructions for creating a new profile fixed the problem. Great service!
Hello Ty, Thanks for your feedback, we appreciate hearing from you! - Chase
Quick response to fill order. Easy to follow download instructions.
Hi, Thank you for leaving us a feedback! - Chase
The link didnt work. I could not down load the software. It was a waste of money and i want my payment returned please.
Hello Frank, Thanks for leaving your feedback, so sorry to hear about your experience. We have requested for your order number and other customer details privately but you have not responded. Please reach out to our customer service support team so we can assist you. - Chase
Keen pricing, legit software. easy to obtain software.
Hello Dennis, thank you for your feedback and support! We look forward to your next purchase! - Chase
I have already experienced the disappointment after using the what I will call it “ Fake Priced Software”. To good to be true, you betcha. Oh I was successful at first using the fake computer generated key, but when my drive failed and I tried to use the key again on the new drive it no longer worked and I couldn’t find the company I purchased it from. Buy legitimate licensed software from SoftwareKeep a recognized partner of Microsoft and relax. You have comfort in knowing you have a great company standing behind the product. You get great customer support for trouble free installation. John G
Hello John, thank you for your feedback and support! We look forward to your next purchase!
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