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Beauty & Well-being

Soothe® In Home & Office massage

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102 reviews

3.8102 reviews
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About Soothe® In Home & Office massage

Data updated
Website
soothe.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
0% (0/28)
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About this business

Soothe is Wellness, Delivered! ➠Book spa-quality professional massage and wellness treatments to your home, hotel, office, or event effortlessly! Therapists bring all the equipment, fresh linens, lotions oils, and even relaxing music. Choose from several massage modalities, including:- Deep tissue- Swedish- Sports- Reflexology- Prenatal - Couples.Soothe allows customers to book a customized massage experience to meet their wellness and relaxation needs. All massage modalities can also be performed as a couples massage. Soothe massages are available in the US seven days a week, between 8 AM and 10PM!

Written by the business, not verified by us.

Is Soothe® In Home & Office massage legit?

Soothe® In Home & Office massage (soothe.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-27.

What reviewers say

AI generated

Reviewers had a great experience with this company. People frequently praise the professional therapists for being attentive, friendly, and highly skilled during their relaxing in-home sessions. Many consumers also note that scheduling new appointments is very easy and extremely convenient for their busy daily routines. Clients consistently appreciate the ability to enjoy reliable health treatments directly at their preferred locations without any hassle. However, some customers also noted occasional issues with booking availability and difficulties navigating the mobile application for reservations. Other reviewers experienced inconsistent service quality, mentioning noticeably shorter session times and therapists failing to address specific physical concerns.

Auto-generated from all reviews of this business. For reference only.

What people say

Scam - refuse to refund after months of technical issues preventing any bookings

This place used to work for me, but there’s been a technical issue that's prevented me from booking anything for months, and customer service refuses to refund my membership because of their T&Cs. I've emailed support for months about this, and they keep saying they'll escalate to leadership, then the same person replies with "no because our T&Cs." Meanwhile, I've been charged hundreds and the system continues to show zero availability in my area for the foreseeable months. Cancel while you can.

Relax and Enjoy It.

I have been in pain for months and thought I'd give Soothe Massage a try.I got Sia. She went above and beyond... helping me undress then redress after the massage. A gesture that was very much appreciated since I am disabled. Sia is a fabulous at doing her job... I recommend this place and Sia specifically. Great job.Thank You. Alaina Grush

I was incorrectly charged and received no response from customer service

I was incorrectly charged for an extra 30 minutes following a one-hour couples massage for my daughter and her fiancé. Both services ended at the same time, so this charge is not valid. What’s more frustrating is the complete lack of customer service. There is no way to reach a live person, and after chatting with two different representatives—both of whom said they would follow up—I never heard back. I even suggested a simple way to verify the error by confirming with the second therapist, but no action was taken. This reflects a lack of accountability, follow-through, and basic customer care. I expect the incorrect charge to be reversed immediately

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