Sovol 3d

The control box was broken

The control box was made up of cheap, Chinese plastic, and arrived with the door busted open. What did I expect from a company in a failing country? The printer is overall nicer than the old ones I've tried in the past.

Great product

Great product, every bit of amazing as it claims to be. Company was prompt on shipping and arrived very quickly. Will be buying more products.

Poor quality control

Took over a month for delivery, had missing parts, and some 3d printed part in their kit broke. Contacted them about the broken part and they told us to reprint it ourselves. Poor company, they absolutely do not stand behind their product or have any sort of quality control. We paid almost a $1000 for this printer.

PlasticstashUnited States · 2 reviews · Experienced 2024-10-04 · Posted 2024-12-14

Purchased a pair of SV07 and SV08

I recently purchased a pair of SV07 Plus's and another pair of SV08's. I was extremely pleased with the whole experience. Ordering and the time it took to receive was excellent. I am very pleased with the printers. All are functioning perfectly and being Klipper based makes them dramatically more functional than other proprietary OS's. I did videos on both printer styles and will be posting my observations on Youtube. I love Sovol and think they are really doing it right. Jeff Stuckey

Great costumer service

Just from the first moment I have dealt with this costumer service it was a fluid nice quickbr espons and solution.

Support was good and quick despite the…

Support was good and quick despite the time difference. I just wish QC had been better so the printer accessory hadn't failed a day after I received the printer

Andy GeeGermany · 1 review · Experienced 2024-11-30 · Posted 2024-11-30

The SV08 is a great printer!

The SV08 is a great printer for a affordable price. The Support of Sovol was nice and they where quick to replace parts that where improved after the initial launch. I appreciate the innovation. Keep up the good work!

Good brand at a very good price

These are a up and coming brand that in my opinion will rival many of the more expensive branded printers. Easy to set up and and have running in less then 30 mins on most of the branded printers. Aftercare is absolutely brilliant with the occasional issue I've had and replacements have been sent out as quick as possible

Sov8 is the best printer i own…

Sov8 is the best printer i own fantastic printer i have two bamboo x1 carbon One anycubic one super racerflsun one voron2.4 two flashforge printers And in the near future i will purchase another sov8 thanks

SV04 IDEX printer purchase

I purchased the SV04 IDEX printer. The printer did not work out of the box and I was not able to complete a print. The extruders would wander off and then return or crash into one another. I sent a support request and they answered very quickly (next business day.) They suggested flashing the firmware and sent the latest version. This solution worked and the printer works fine now. I would have flashed the firmware before contacting the company, but the version of the firmware on the website was 1.1.0, older than the version on the printer I bought and older that the one that sent by the company (1.1.4). I would suggest they update the firmware on the website, but other than that I was happy with the quick reply to fix the problem.

Like them very much, I order there often

Fast delivery, best prices, good quality in hardware. Horrible quality in software. Great contact to aftersales customer support.

The shipping was very very slow for the…Very very slow shipping for my sv08 bed

The shipping was very very slow for the bed. They did not ship till I asked if they were ever going to ship it. Almost 2 months

Gary dumondUnited States · 1 review · Experienced 2024-10-01 · Posted 2024-10-24

***THE MACINE IS SHOOTING SPARKS*** I…

***THE MACINE IS SHOOTING SPARKS*** I have a lightly used machine I bought brand new. It just stopped working. I've been trying to resolve the issue with Sovol, but they just keep passing me to a different person to deal with. At this point the only thing more pathetic than the printer itself is the people who work at Sovol!

Replacement parts sent quickly

Accidentally fried the tool-head adapter board on the SV08. After emailing support, I had a replacement shipped to me in 9 days. From China to US to me in 9 days is fairly impressive.

Amazing after sales service

Delivery estimates were not met initially, and lead time on certain accessories is too long, but after-sales service has been amazing. Their support has always responded in the promised 1 business day and when I had a part break on my printer they sent me a replacement free of charge.

I have been very happy with my…

I have been very happy with my purchase, it works as described I just need to increase my knowledge of 3d printing. This was my first 3d printer and had little difficulty getting it setup and running. Fine tuning will take me some time but I believe there's a steep learning curve

David DempseyUnited States · 1 review · Experienced 2024-10-01 · Posted 2024-10-05

They badly failed me at the beginning

They badly failed me at the beginning. I had preordered in the first 5 minutes, waited two weeks to to supposed launch, and then learned I had to wait an additional month for my order to be shipped even though people who ordered a month after me began to get theirs first. Even Europe got theirs first, and it launched a month after my order should have arrived. I bailed at that point due to that and some issues with the printer others had at launch. Now, 4 months later, I got one, and it works very well after some adjustment of things that were supposed to be automatic. It's a good printer and worth upgrading.

Great printer

Great printer has some problems with the nozzle but great support.

Super fast delivery

Just a big run-around

Received laser, easy set up and worked immediately... yay... thus ends the good part. within a few days it stopped working. I contacted support, they said they wanted a video and then didn't respond until the next day. Then they told me new video... and another day... then they told me to try what I said I had already done... I have no idea where it ends, but I contacted a lawyer today to actually resolve things In the end, I took the loss. Sovol3d can go to Hades. P.S. Using an A.I. to respond (literal years later) does nothing positive for your credibility.