Find high quality 3D Printers, its parts accessories and filaments at Sovol. We offers the affordable price, free shipping and top rated customer service.
Is Sovol 3d legit?
Sovol 3d (sovol3d.com) has a 3.4 out of 5 rating on OK.one, based on 90 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 33% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers deeply appreciate the high quality of the 3D printers, noting impressive speeds, large build plates, and reliable performance during continuous operation. Many consumers find the devices remarkably easy to use, open source friendly, and a great value for the money.
Some reviewers were not happy with customer support, mentioning unhelpful responses and a lack of transparency when resolving problems. However, a few other people also felt that certain components failed over time or experienced frustrating printing failures. Some people mentioned difficulties obtaining necessary replacement components or receiving incorrect items during their purchases.
Auto-generated from all reviews of this business. For reference only.
On December 4th, 2025, I placed and paid for an order that included a filament dryer and filament. After payment, the order never became trackable, so a week later I contacted customer support to ask why my shipment could not be tracked and when it was expected to arrive.
Only then was I informed that the items were out of stock and would not be available for at least a month — something that was never mentioned at the time of purchase.
I asked for either a refund or immediate shipment of the products I originally ordered. Instead, the company sent me a different filament dryer, without stating its model and without my consent.
The issue with the filament remains unresolved: instead of processing a refund (especially after I clearly stated that I do not wish to continue dealing with such “service”), support keeps asking whether I want my money back.
Unfortunately, my experience with SOVOL3D shows a complete lack of transparency, responsibility, and customer care. I do not recommend this company and will not be dealing with them again.
Reply from Sovol 3d2026-03-28
I know this experience has left a poor impression, and I don't expect words alone to change that. But I do want you to know that your feedback has been escalated internally, and we are taking it seriously. We are committed to doing better—not just for future customers, but for those like you who trusted us with an order and were let down. I'm sorry we failed you, and thank you for holding us accountable.
Sincerely,
The Sovol Team
Unlike others, I'm relatively content with the printers themselves. They are "old school" 3d printers, and they assume a level of customer competence that people aren't expecting. But.... the customer service and lack of basic integrity (tell the truth and keep your promises) displayed by this company are a huge problem.
For example, recently I ordered a new toolhead for one of my printers. I could have ordered it from a US distributors, but the Sovol website was a couple of dollars cheaper and they CLAIMED on their website they would ship from the United States. It turns out that the website was a lie, and they had no intention of shipping from the United States. They shipped the part from China, and of course the shipping company (4px) lost it. This is all bad enough. It is a basic expectation that a vendor will tell the truth and keep their promises. But Sovol didn't do this.
Then, when I complained, Sovol made no sincere effort to address the issue. They completely refused to engage with the point that they had promised to ship from the United States, falsely claimed that I should receive my order within 7 business days, and when that didn't happen they continued to refuse to refund my money.
It finally took complaints to PayPal, public complaints on every relevant social media platform, and many emails to Sovol to get a refund.
This is unfortunate, because I really do like their products. But I'll pay more and just buy a Voron kit before I deal with them ever again.
Reply from Sovol 3d2026-03-28
You said you'll pay more and buy a Voron kit before dealing with us again. I completely understand why. Trust is hard to earn and easy to lose, and in your case, we lost it.
If you ever choose to give us another chance, I'd like to personally ensure your experience is the opposite of what it was this time. In the meantime, I want to thank you for your honesty, your patience, and for being fair enough to acknowledge the products even while holding us accountable for the service.
We can and will do better.
Sovol is a smaller 3D printer manufacturer but they produce very good products that are customer oriented. I purchased the SV01, their first product, and it was a better version of the common bed slinger designs of the time. I purchased an SV08 and the Sovol Zero, and both are excellent 3D printers that provide great value to the customer. I love Sovol's focus on the customer and that includes publishing all of their designs as open source which makes it much easier for customers to modify and repair their printers. Sovol doesn't just talk about open source as a marketing ploy. They fully embrace open source. Sovol is a very customer focused manufacturer and they genuinely care about customer satisfaction.
43 days after payment, I still haven't received anything.
Eventually I received it, and it does work.
Reply from Sovol 3d2026-03-28
We know that when a customer places an order, they're trusting us to deliver. A delay of this length, especially without proactive communication, breaks that trust. We're actively working to improve our logistics and support response times
Not really one to write many reviews but when a company is actively doing their best to resolve a problem it needs to be acknowledged.
I ordered an SV07 printer as the online reviews rated it well especially for the price.
Now the printer itself is actually really good BUT only if you know how to set it up properly and understand slicer settings. Those who are after a print out of the box with no setup/settings will struggle with this.
On to the customer service, I haven't had a problem and contacted them many times. 1) Was due to delayed shipping of the second part of my order, 2) I had an issue with the printing plate but again replied to every email and have offered a solution I am happy with.
Can't really say much else, other than for the money I'm happy!
They can ship to a country that commits genocide, but doesn't ship to the middle east hub of business. not acceptable.
Reply from Sovol 3d2026-03-28
Thank you for sharing this. You're right to expect clear, consistent shipping policies, and I'm sorry that our current shipping options don't reflect the region's importance to us.
We're actively working to expand our shipping network to better serve the Middle East.
Printers start out okay. They're cheap but you will get what you pay for. Terrible customer service (if any) and constant issues with the printer itself. Lazy company and employees. Just get something else.
Reply from Sovol 3d2026-03-28
Thank you for taking the time to share your experience—it helps us improve.
Avoid this company. Their printers are decent, but if you encounter any issues they will do everything they can to avoid you and ignore your messages until either the warranty expires or you give up.
Edit: The very fact that Sovol it took a *year* to respond to this review says everything.
Reply from Sovol 3d2026-03-28
We're actively working to improve our support response times and communication, and feedback like yours helps us do better.
Just bought a brand new 07 printer and it is dead out of the box. Raised a support request and they are asking me to send videos and strip the printer down. I can’t demo a printer that is dead. Asked for another printer or my money back and they are now ignoring me.
Reply from Sovol 3d2026-03-28
We should be making this right for you, not making it harder. My apologies for the trouble.
If you can find a good price, it's pretty good to go through them. Be wary of shipping times and delay though.
When it comes to what they can deliver, they sure know how to make a decent product. I've already acquired two printers from them and they've performed as expected.
This said, one thing I'd keep in mind is that the shipping time can take a fair bit from them. Unlike buying directly from a place like Amazon, you may wait up to a couple of months to receive what you've bought. I've had to wait two months to get my hands on the SV07 Plus. If you are willing to wait this much because one of their sales attracted you, you could end up with a decent printer to either get a foot into the hobby, or expend your current printing operation.
Otherwise I am overall satisfied!
We were given expected ship dates which consistently came and went with no updates from the company. Only when we reached out were we ever given any information. We ordered as a gift for Christmas and it arrived 2.5 months late. The only resolve for their crappy customer service and not delivering in expected time was a $5 off coupon for a future purchase (which I could risk never getting or having to go through the major hassle of constantly emailing as their communication is abysmal at best).
Over a year after my review this company finally responds which further reinforces my stance of abysmal customer service. In addition to my first review I will also add that once the product finally arrived the print head was assembled wrong and needed to be taken apart and rebuilt and we needed to order a new hot end and nozzles because of it being assembled wrong.
Reply from Sovol 3d2026-03-28
I'm so sorry to hear this. Waiting 2.5 months for a gift—especially with no updates until you had to chase us—is completely unacceptable. A $5 coupon doesn't make up for that, and I understand why it felt dismissive.
You deserved better communication, better timing, and a proper resolution.We apologize.
Done 3 prints all failed at different %'s by breaking the print. I have pat. way to hold down print that has 0 movement, warp, or lift so it is breaking the prints; part is left on print mesh and part flies off. It breaks at its weakest place. Other than that it's a really nice machine. Set-up and start-up was pretty easy. I consider myself a beginner not a rookie. I'm really hopeful!
Right out of the box the touchscreen wouldn't boot up, this causing me to have a $800 brick. Not cool, first time doing business with your company, and well a total let down, you'd think there would be higher quality control than that. Very upset.
Reply from Sovol 3d2026-03-28
You're absolutely right to be upset. Receiving a brand new printer that won't even power on is incredibly frustrating, especially for a first experience with our brand. A $800 machine should work out of the box, and it's clear we let you down on quality control.
We are truly sorry.
My order was delayed but I received prompt communication from the team. They kept in contact and the product was delivered earlier than the promised restock date. Thank you for your help and excellent product. Easy set-up for a first time 3d printer user and good build quality.
Very bad. Avoid if you respect your wallet. This company selling faulty devices making you to spend more time with fixing attempts instead of printing. Customer service is retarded and do everything for you to fail on return faulty devices. I ended up packing printer in box and post on eBay as spares repairs. Lost over £350 on this and never sucessfully print. AVOID
Reply from Sovol 3d2026-03-28
I'm truly sorry to hear this. You bought a printer expecting to print, not to spend endless hours troubleshooting, and instead you ended up with frustration, lost time, and lost money. That's not the experience anyone should have, and we clearly failed you.
Thank you for being honest. We'll do better.
Printer was easy to set up and worked pretty well out of the box. Nice build volume for the price and with some adjustments in the slicer I could print in pretty good detail for smaller models. The PC sticker didn't work so well, but a glue stick and brim do the same anyways.
Order shipped promptly and items arrived undamaged and work well
I bought an SV08 from them, and it shipped promptly. The printer prints well. The order was processed the following business day, and I had a printer in my hands the week after. That is pretty much all I could ask for.
Bambu Lab
Snapmaker
Belffin
QIDI
sunlu.com
ELEGOO
Flashforge
Prusa Research