Great customer service and support
Great customer service and support, i'm still learning on my recent scalar machine and sharing with my family, i'm looking forward to getting other hardware and kits.
Spooky2 is the world's most advanced and versatile Rife machine system that is affordable for every home.
Spooky2 Rife (spooky2-mall.com) has a 4.4 out of 5 rating on OK.one, based on 313 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 29% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall journey. Customers frequently praise the exceptional quality and remarkable effectiveness of the products, noting that these advanced devices genuinely assist with various health concerns. Many consumers also mention that the equipment is solidly built and offers truly outstanding value compared to alternatives on the market. People consistently highlight the incredible dedication of the support team, explaining that staff members always provide prompt, kind, and exceptionally thorough assistance. Reviewers deeply appreciate receiving clear guidance and patient communication when navigating technical questions or setting up their new systems.
Auto-generated from all reviews of this business. For reference only.Great customer service and support, i'm still learning on my recent scalar machine and sharing with my family, i'm looking forward to getting other hardware and kits.
I'm a complete newbie with the Rife Machine. I've been struggling very badly with chronic illness for the last 3 years, mainly Lyme disease and living in Mold toxicity which has resulted in numerous gut and whole body infections. I decided to go with the Spooky2 brand Generator X Pro device. I just ordered it so it has not arrived yet. I'm a bit intimidated as I've never operated a device like this before and it does seem a bit challenging but there is a lot of free resources as far as videos and reading materials go to try to help people like myself. I believe they also have certified trainers that you can pay to get help beyond the free resources if needed. So far, I've been in communication with someone from the company for the last week. He has been extremely helpful and thorough with all of my questions and concerns so their customer service is top notch. I only gave 4 stars for my review at the moment because I haven't received my machine yet and I haven't used it yet. I hope to come back and give a second review when I am able.
Awful company. Ridiculous return policy wheee despite the fact I returned product after 2 weeks to the UK (where I also live) they charged me a 15% admin fee (£50!).. for what?! To repackage it and send to someone else. I also find it strange that most of the reviews online are about their customer service rather than the effectiveness of the products themselves. I am disheartened as the reviews make the company sound excellent but to charge 15% return and I had to pay £20 for postage means i essentially paid £70 to have the device in my house for 2 weeks. If you’re not sure whether you want to try it, don’t bother as you’ll end up out of pocket. What a joke.
Pseudoscience nonsense at its best. COVID-19 vaccine detox? Heal every cancer? Heal all your organs? It must be magic. Really, it must be. Spooky2 Scalar Energy device - how can you heal using Scalar Energy when it is still in the realm of theoretical physics are not replicable on any reasonable scale? Grift now!
i had problems with spooky2 central which didn't blink at certain frequencies. Lisa helped me out and we spend a lot of time analysing the problem. By mail it did went slow but after a couple of weeks trying different things she send me a new motherboard with instructions to replace. After replacing and testing it worked well again!! The contact was allways kind and timely reply. Lisa is a kind person and it the experience was good. Thank you for your service and kindness during our talks. Best regards Johan
The weekend of September 30 and October 1, spent with Dorinel Patriche was excellent. I have gone from overwhelm before the presentation to actually feeling more confident and at ease to use the different Spooky2 modalities. Dorinel was very patient, answered all questions he could and if he didn't know took down information to ask the Spooky2 team. He put me completely at ease and made sure we understood each issue before proceeding to the next. I would definately take another course with Dorinel and also I feel so much more comfortable with the Spooky2 equipment and understand the benefits that I am ordering more equipment. Thank you Dorinel and Spooky2 ! The only reason I did not give a 5 star is that I really did not like the hotel, nothing to do with Dorinel or Martha. Thanks
thanks to Chloe for clear our questions about BFB and cancer protocol.
Customer service is awful, dishonest and hypocrite. I wish they were more upfront in telling people the truth about the merchandise they offer to the public. Not only they are not answering their phone, when they email you back, they lied and jerking you around and lying more and more to keep both the money and the merchandise. Stay away from this company.
Quick response - super keen to help
Kally Y. in customer service has been wonderful and could not have been any nicer, however my troubles with getting Spooky Gen XPro going are still not solved. Despite customer service sending me a replacement for the circuit board, the power button on the Generator XPro still does not seem to work as the screen stays black. I'm so frustrated that I've had Spooky for months now and still have not been able to do a biofeedback scan. Sigh. A friend of mine found a support page from 2017 saying lots of Windows users had the same problem where the USB connection to the Generator did not seem to be showing up in the computer. Just keeps saying "no generator found." I turned off auto-save functions as that article recommended and still nothing. Honestly I don't know what else to do.
Laura was very knowledgeable and help me get set up and running. Very grateful to have live help. Makes my expierence with hewea positive right from the beginning.
Spooky fail, don't do anything no change
The support I got from Laura was great. I needed to replace a faulty USB cable and she expedited this for me. I am impressed with the support given by the Spooky 2 company.
I was ably assisted by an agent when I needed advice with the equipment. This makes a noticeable difference when one has need of it.
This might be more my issue than yours. I have attended at least 4 online classes. I have tried to familiarize myself with the equipment. However, I feel like I am not using it to the best of its ability. I feel lost.
I had an issue over discount for my second purchase which was not resolved. I also find there is a wealth of information available; so mush so that it's overwhelming. I didn't find the "simple" guide useful. When I first received the machine I would have liked a "start here first" to get moving. Eventually sorted but difficult to navigate.
Always good advice and service. customer service experience and follow up very good.
I just woke up after the first night using Spooky2 Scalar with GenX program for sleep and healing--wow! I could not bend my finger and now it is bending all the way! Before bed, I listened to the Deep Sleep and Relaxing music on the Mindful Audio player and was so sleepy, fell asleep right away instead of tossing all night. I programmed healing and insomnia into GenX and it obviously worked, as I have always struggled with sleep and my finger has not been bending properly since surgery in August. I am a skeptic and now I am a believer. My only complaint is the instructions are often missing a step.
AVOID ALL THERE PRODUCTS! .This scalar has caused me parasties and the spooky 2 rife machine has ruined my life, and caused the start of malignant cancer cells in my colon by triggering something. These machines are far too strong. I'm shocked they charged me a restocking fee to return. The very least they can do is refund me the full amount. Spooky 2 have cost me thousands of pounds in cancer treatment from the damage their machine has done over 6 months ago. I explained this to them over email that i'm extremely sensitive, and they responded to me with a pre written message, and were not interested Saying it's impossible. Don't forget every patient should be treated like a sensitive patient (These are medical devices) as what can be done to help you, can equally cause problems.I've heard of other practitioners clients using spooky 2 and triggering parasites in them also, so I'm not the first. A lot of clients are probably causing damage with these extra strong machines when it is unnecessary treatment in the first place, and it will never address there root cause of their health problems. Go to a professional bio ressonance practitioner, Dont try it yourself and think you're saving money,unless you want to end up like me. AVOID this company
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