SpotHero is a parking reservation service that lets you find and reserve hourly, monthly, airport, and event parking at thousands of lots and garages across North America. When you book with us you'll get an instant prepaid parking reservation, backed by the SpotHero Guarantee. We operate in 300+ major cities in the US and Canada, and we've helped park over 50 million cars since 2011.
Written by the business, not verified by us.
Is SpotHero legit?
SpotHero (spothero.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers consistently appreciate how exceptionally easy it is to search and secure safe parking spaces conveniently located near major downtown attractions and busy event venues. Travelers frequently praise the highly responsive support staff for quickly resolving booking errors and answering questions with remarkable kindness and genuine care.
Though some people noted frustrating difficulties and complaints regarding unexpected extra fees charged directly at the garage upon vehicle exit. A few other consumers also mentioned stressful situations when arriving at prebooked locations only to discover fully occupied or closed parking lots.
Auto-generated from all reviews of this business. For reference only.
The parking spot was very close to wrigley field and at a decent price compared to nearby lots. The directions were great and easy to follow, however, Clark St was blocked off because of the event so we couldn’t follow the directions exactly since Cornelia is a one way street. I just suggest alternative routes in cases like this. The spot was perfect in terms of size and safety, we appreciated the security cameras as well.
Reply from SpotHero2026-07-31
Thank you for taking the time to share this. We're sorry for any confusion, but are glad to hear you were able to park successfully. If you have any additional feedback or suggestions, feel free to reach out to [email protected] or (844)868-0156.
I’ve used Spot Hero for many years and it’s always so helpful to find nearby parking with best parking deals. Only once did I need to cancel a reservation and they were so understanding and helpful. Consistently easy to work with!
Reply from SpotHero2026-07-09
Thank you for sharing this! We're so happy SpotHero could help make finding a spot easy for you, and that our Customer Heroes could assist you when things didn't go according to plan! Peace, love, and parking!
Always a great experiment at the best price. Plenty of options for all price levels. Has never left me stranded or without parking.
Service was great. Booking was easy and location was perfect.
Reply from SpotHero2026-06-29
Thank you for taking the time to share this, we're so pleased SpotHero could help you! Happy parking!
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