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Is StackSocial legit?
StackSocial (stacksocial.com) has a 4.9 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 80% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for providing fast and effective solutions whenever technical problems arise during software installation and setup. Many consumers note that support representatives always respond promptly, communicate clearly, and handle every single inquiry with genuine professionalism.
However, some customers also noted occasional issues with initial product activation or receiving incorrect license keys that required further assistance. A few reviewers experienced frustrating delays or felt that certain software versions lacked important updates and standard features. These buyers pointed out that resolving such complications could sometimes take longer than expected.
Auto-generated from all reviews of this business. For reference only.
I had bought a Trio 3 Pro triple monitor extender for my laptop. I struggled with the cables and as they weren’t long enough and/or the right port for my computer. It was all beyond frustrating to me. Customer service team diligently worked with me and Mobile Pixels for a solution to the problem. It took a month but they didn’t give up! I was provided another set of cables and then a driver for the monitors and an installation video (that was excellent!) that walked you through the installation process step by step of the driver which was successful and everything worked great! I big shout out to Diana, Elizabeth, Olivia, Megan, Alexander and Mobile Pixels for rolling with my comments and complete frustrations and diligently working to solve the problem I was having. I’ve not experienced top notch customer service like this before and it was a pleasure to work with you all! Thank you all again for the outstanding customer service and for your excellency!! 😊
I had issues with activating my redemption code. My email query was promptly responded to, literally walking me thru on how to get it going. Great customer service - Thank you
I made a purchase from StackSocial and item that I received was for my daughter, and it was not as expected when she looked at the outside of the box. So I immediately returned the unused item. The company delayed, did nothing and did not respond until I filed a claim with my credit card company. I did receive a response from their customer service couple days later with my request for a return label/ refund. Interestingly, after I filed with my card company (and they likely received notice from them), they contacted me with a return label which I used and immediately & returned. Stack social received item days ago and I only received half of refund . There is nowhere under their website under refunds that indicates anything about partial refund with them. This company is misleading and not transparent . I have filed claim with the BBB for a solution
but also for their poor business ethics so others think 4 times before purchasing from this company .
Reply from StackSocial2026-06-12
Hi Cassie,
Thank you for letting us know about this. We'll be in touch at the email address associated with your account so that we can address what went wrong here.
We appreciate you sharing this feedback and look forward to making this right.
Thank you,
The Customer Support Team
I was having trouble completing a purchase on the TechDeals site. I contacted customer service and Stella send me very specific steps to resolve my issue or a link to cancel my purchase. Her directions worked well and were easy to follow. In just a matter of a few minutes I had my program installed and ready to go.
I had an issue activating my Office 2021 programs and reached out for support. The speedy responses from Stack were greatly appreciated and following their instructions I was up and running. Special thanks to Sharon and Elizabeth! - Dan
Great service. Great ability to address problems with downloading products. I have a Mac and was having issues with an update (Tahoe update) they performed when downloading a lifetime subscription to Microsoft Office. They responded the next day and I followed their instructions which solved my problem. Thanks!
I purchased a laptop and unfortunately once I got it I realized it wasn't what I was looking for. I am so impressed with the customer service, no hassles or anything. They really wanted to solve the issue. I was able to return the laptop for a full refund. I would definitely work with them again.
I purchased MS Office 2024 for Mac. It would not load and activate for some reason; it was probably my computer, but the support was the worst, robotic answers, ONLY email support, no remote access, telephone, or live chat.
I am in the UK, it was late, and they only answered every hour or so......Stupid answers, minimal repeated direction. 4 days of this with no outcome INFURIATING!!!!
I had to threaten to elevate this to the bank. They refunded. If you require human empathetic service or support, you will only get a robot email - BE AWARE!
*EDIT - Reply to StackSocial - Now you reply! After 3 mails without response!
Reply from StackSocial2026-06-03
Hello Jason,
Thank you for reviewing your experience with us.
A member of our team will follow up via the email address used to make the order and help make this right.
Thank you,
The Customer Support Team
I had an issue with an activation code and was promptly sent detailed instructions that solved my problem! Speedy customer service response, accurate information provided. Very much appreciated by me, the end user.
I had an issue with installing my…Microsoft Office product
I had an issue with installing my Microsoft Office product. The people that responded were very helpful and took the time to ask questions to help figure out what the problem was. They got me up and running in no time!
I had a problem installing (operator error). The support was fantastic, very responsive with easy to follow instructions. So surprised and pleased how easy getting help was
While there is no phone support, their email response rate is very swift and attentive. The responses provided include clear, specific instructions for resolving issues and are solution-oriented. First time purchasing from StackSocial and will return!
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