The product showed available on website…firepit stones
The product showed available on website but got email saying it wasn't. Then the delivery date was changed to a later date?
About Starfire Direct
Data updated- Website
- starfiredirect.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 25% (6/24)
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About this business
At Starfire Direct, we realize that having the best prices does not make you a great or successful company. Rather, it's all about the customer experience. We work hard to make sure our website is informative and as easy to use as possible. We spend as much time as necessary with each of our customers so that they can get the products that will work best for them and their budget. Our knowledgeable staff is certified and trained to provide the best advice on every product we sell. Give us a chance to earn your business and see what the Starfire Direct difference is all about!
Written by the business, not verified by us.Is Starfire Direct legit?
Starfire Direct (starfiredirect.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 72% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 25% of negative reviews. Last updated 2026-08-12.
What people say
I purchased an expensive fire table…
I purchased an expensive fire table that was supposed to include the fire glass. The glass did not arrive with my table, I called in for glass and a week and a week later I called again and they said glass was out of stock sorry we didn’t call you. I still have no glass for an expensive fire table
Reply from Starfire Direct2020-06-06
Our apologies the freight company lost the fire glass that was shipped with your fire pit. Please give us a call and we'll ship you 15lbs of whatever fire glass we have in stock. If you want a color that is currently out of stock, we can place it on back order and ship it when it comes in. Either way, we will absolutely get you the fire glass that was supposed to arrive with your order, and would never deny you of that. Please reach out and let us know what you would like to do. Thanks! Starfire Direct
Love my glass drops for the firepit
Exceptional prices & excellent service
Exceptional prices & excellent service. I'm extremely satisfied & very grateful for Jonathan's help. Cheers Nick S
Beautiful Colors will order more soon
I am surprised they are still in business
They openly violate Federal and State laws by ignoring my requests to return their product back. They don't return calls, they don't reply to Product Return forms submitted on their website. I filed BBB complaint, they didn't reply even to that. I have not heard anything from them after I made a purchase. They didn't even send tracking information, nothing.
Do NOT Do Business With This Company!
ALERT: This company does not stand behind its products and ADMITS they're of poor quality! Less than two years in, the concrete fire table I purchased from Starfire Direct is collapsing on itself. They ultimately explained that since my one-year warranty had expired, they could not help me. The Starfire representative further explained that since I "only paid $1,000" for my for table, it was likely made overseas and "wouldn't be expected to last very long." Good to know! Couldn't they at least arrange to haul this 300 pound piece of garbage off my property??
I never received my order even though…
I never received my order even though it said it was delivered. I called up and immediately got a response that they would resend. I look forward to receiving it soon and thank them for their prompt attention.
Just completed our fireplace today
Just completed our fireplace today! It is perfect from the customer service, online video, and live chat! Everything went according to plan. Thank you Mitchell for your help in fireglass color combos, measurements, and overall knowledge of the company’s products! Thank you for a wonderful product and a fun project!!
Do not make a mistake in ordering you will not even receive 50% of your money back
I made a mistake in ordering, now they tell me they will only refund $23.19 on an order I paid $56.25 for, charging me $21.81 for shipping for 15 lbs of stone and they did not mention where the other $11.25 is going.
Sasha went above and beyond to help me …
Sasha went above and beyond to help me she had so much patience to guide me through your website. I found the item with her assistance and purchased it on that day. I'm truly Thankful to her because not everyone can work these websites. Thank you again Sasha I'm looking forward to building my fire pit 😘😍💞
Great company!!
Great company!! If you need replacement parts this is the company to use!!
Everything great except I did not get …
Everything great except I did not get the rocks
The product was processed and shipped …
The product was processed and shipped timely. The color of the glass is just like the pictures on your website.
fire beads come to life
fire beads come to life. give a little glitter/shimmer
I should have read how to compute the # …
I should have read how to compute the # of lbs. I needed!
Great service.
Exceptional knowledge and know how. Was surprised that a consult call was not only a sale but eager to share recommend and plan another project.
Looks great
Looks great. Came in reasonable time frame. Would recommend.
Excellent customer service
Excellent customer service! Very helpful in all aspects of selection, fireglass choice, advice on hook-up and delivery.
The glass looks really nice in our fire …
The glass looks really nice in our fire pit.
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