At Starfire Direct, we realize that having the best prices does not make you a great or successful company. Rather, it's all about the customer experience. We work hard to make sure our website is informative and as easy to use as possible. We spend as much time as necessary with each of our customers so that they can get the products that will work best for them and their budget. Our knowledgeable staff is certified and trained to provide the best advice on every product we sell. Give us a chance to earn your business and see what the Starfire Direct difference is all about!
Written by the business, not verified by us.Starfire Direct (starfiredirect.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 72% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 25% of negative reviews. Last updated 2026-08-12.
so far completely unacceptable. I bought and paid for an $899 firepit 20 day sago. so far the only action i have seen is the money being taken from my account. no notification of shipment, no tracking number.i emailed starfire to inquire on a status 3 days ago, no reply. soon i am going to reverse the charge and buy the item elsewhere. A little ocmmunicaion goes a long way, these guys don't get it.
Was not the amount I ordered. Far less, in fact.
Dear Shefo, The order you placed was for a total of three pounds of fire glass. It's not uncommon for customers to overestimate exactly how one pound of glass really is. One pound of fire glass will fit easily in the palm of your hand. We want you to be satisfied with your order and experience. We will have someone from our customer service department reach out to you right away. Thank you for your business and for taking the time to leave this review.
Perfect match. Arrived with no damage to the glass. And very rapid delivery.
The fire glass is beautiful! And the customer service is fantastic!
I got these to go into my garden fountain. They reflect nice.I will be getting more to go into other gardens.
Endless phone holds. Promised a return tech call, waited 3 hrs, never happened. Used firepit maybe 1.5 hours, fireglass is already losing color.
Jim, I apologize that you had a negative experience. We do our best to get to all phone calls in as timely manner as possible. I will make sure that some one reaches out to you as soon as possible if they haven't already. Thank you for your business and for taking the time to write this review.
Copper fire pit is awesome. Packing was great. Superior product.
FAST DELIVERY, GLASS IS BEAUTIFUL
So very pleased with the items I ordered and speedy delivery!! Highly recommend this company.
Wonderful quality and very quick delivery
I worked with Kim who was very knowledgeable in answering my many questions! She was prompt i returning emails and assisted me in customizing a fire pit to best serve our needs. Excellent selection of products!
Love the colored fireglass - quality product, looks nicer in person- will shop here again
Very happy with product. Shipping however took two weeks. Held up the whole job.
Material arrived on time and however, the packaging of the product was unacceptable. A 1/3 of the rock was missing.
A very good experience. Did some research before I ordered so had a pretty good idea of what I wanted. Spoke to Kim who was very helpful with details. Package shipped when they said it would and arrived when they said it would. Starfire Direct is a good company to work with.
Easy shopping experience. Item shipped quickly and was just as described. I would definitely shop with them again.
Beautiful rocks
Placed an order for so many pounds of fire glass. It is beautiful and I love it...BUT the bag felt light so I weighed it and it was short 2 lbs. Since I'm paying per pound I would think this would be accurate. Getting a refund for the missing glass has been nearly impossible.
Honest, good customer service. Slow shipping, but that's OK.
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