Stitch Fix (stitchfix.com) has a 4.2 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 77% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
I was sent two baited 1 week apart when I have a three month schedule. And since you are using USPS it is taking longer to get the returns. This is creating me receive all of this email stating to send my returns or I will be charged. If I am not only will I cancel my account I will ensure to escalate this to the appropriate decision makers. Thai has been an awful experience
Reply from Stitch Fix2026-08-05
Thank you for sharing your experience. We're sorry to hear of any frustration with your shipment schedule, and the returns, and we'd be glad to take a look at this on our end.
If you’d like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM-10PM CST, or via email at [email protected]. We look forward to hearing from you!
I’ve been a customer since 2019 and enjoy the convenience and style options Stitch Fix provides me monthly. It’s exceeded my expectations. A moment that made me a lifelong customer and one I share when I talk about customer experiences happened in 2022. I was diagnosed with breast cancer and went through surgery. I changed my style profile to not include tops and then had a year of trying different sizes and styles as I dealt with a lot of emotional stresses adjusting to my new body. I made a quick mention of my surgery and all my style profile changes. One day following my surgery, I received a beautiful bouquet of flowers delivered to my house. To my surprise, it was from the Stitch Fix family. I would never have imagined such a special and thoughtful gesture from a company. I will always hold that moment close to my heart. That is truly a personal touch that means more than I could ever express in a review.
I love the quality and the pricing is usually pretty good as well for the pieces that I pick. Plus my styling lady I believe her name is Jazmine always Nails it.
I routinely review items, choose favorites and have multiple times updated colors and patterns I don’t care for. It really makes me wonder if the information is taken into consideration. I think by giving 25% off, maybe they send two items you’ll like to force you into purchasing the undesirable items.
Reply from Stitch Fix2026-08-05
We appreciate you taking the time to share your experience, and we're sorry for any disappointment with your shipments. We'd be happy to look at your account to see how we can improve future Fixes.
If you’d like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM-10PM CST, or via email at [email protected]. We look forward to hearing from you!
L
Lori P · 2 reviews · Verified · Experienced 2026-08-01 ·
★★★★★
Stich fix has your fix❣️
So, I love my first fix! I think the quality is great and my stylist did great choosing my items! I love the opportunity to provide feedback on items I like or don't like. I love that my items were interchangeable. I have recommended to my sister and dil. I also loved the ease of returning anything that didn't work although I ended up keeping it all!😊👏🏼
I’m not sure why any preferences are asked when none are adhered to.
Reply from Stitch Fix2026-08-05
We appreciate you sharing your experience, and we'd love to look at your account to see how we can improve future Fixes.
If you’d like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM-10PM CST, or via email at [email protected]. We look forward to hearing from you!
K
Kelly · 1 review · Verified · Experienced 2026-08-01 ·
★★★★★
I love being able to communicate with…
I love being able to communicate with my designer and she really listens to what I want/need.
K
Kim · 1 review · Verified · Experienced 2026-08-01 ·
★★★★★
I love this service!
I don't always have to go out and shop for myself. I like perusing over new and updated fashion trends.
And hey, sometimes it's better for someone else to help this 70 year old lady Veteran to pick and chose items. Also, returns/exchanges are super easy, that's important to me.
And thank you for this service!
Thank you for sharing your experience! We'd love to take a look at your account on our end to see how we can improve future Fixes.
If you’d like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM-10PM CST, or via email at [email protected]. We look forward to hearing from you soon!
I don’t feel like the stylist read my comments or looked at my style profile. I felt like I was very clear but the picks didn’t align whatsoever
Reply from Stitch Fix2026-08-05
We appreciate you taking the time to share your experience, and we're sorry we missed the mark with the styles sent. We'd love to look at your account on our end to see how we can improve future Fixes.
If you’d like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM-10PM CST, or via email at [email protected]. We look forward to hearing from you soon!
I love this service! I joined years ago and then gave it up for several years just because I had so many clothes. I started with SF again last year. It’s like opening a Christmas present! I love getting my boxes and seeing what’s inside. Great styles, great quality and unique pieces picked just for me!
10 plus years and love the variety of items I get. My stylist(s) get it right every time and even the items I send back are generally items I already have. The ease of returning is also a bonus.
It's great to hear this, Stephanie! If you ever have a question or need help, reach out to us at [email protected] or you can live chat with our Client Support team here https://support.stitchfix.com/hc/en-us from 7 am-10 pm CST every day.
L
Lori · 1 review · Verified · Experienced 2026-07-25 ·
★★★★★
5 stars
Been getting 85% of my wardrobe from Stitch Fix for almost 10 years. Curated picks, they know my style and what to recommend.
