quick turn around
quick turn around, and easy exchange.
About Stitch Fix
Data updated- Website
- stitchfix.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 279 reviews
- Replies to negative
- 85% (29/34)
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Is Stitch Fix legit?
Stitch Fix (stitchfix.com) has a 4.2 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 77% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
My FIRST order 5 items were shipped
My FIRST order 5 items were shipped. If I returned anything the discount would be lost. I felt for the first order and no choice of items shipped this was a bit unfair. I tried 3 TIMES to interact with customer relations and it was a trial in frustration. I got the feeling that it was all handled by a non human as their replies had very little to do with my problem
Reply from Stitch Fix2026-08-06
We’re sorry to hear your first experience was frustrating, especially when it came to the Buy all discount and getting the support you were looking for. We understand how disappointing it can feel to lose the discount if you don't keep all five items, particularly on your first Fix and we'd love to connect and improve your experience. If you'd like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM–10PM CST, or via email at [email protected].💖
I was shocked on how my size and style…
I was shocked on how my size and style was picked. Prices are a bit high though
Love everything I received
The stylist did a great job
The stylist did a great job, the quality was exceptional, love all my clothes and look forward to the next fix! I also appreciate the reminder to drop of the return, literally slipped my mind in the chaos of life.
Most everything that came I could get…
Most everything that came I could get for cheaper on Amazon. The pieces didn’t really flow together and the quality was just average.
Reply from Stitch Fix2026-08-06
We’re sorry to hear the pieces didn’t meet your expectations, Cyndi.❤️ We understand how disappointing it is when the styling doesn’t feel cohesive and the quality and value don’t match what you were hoping for. We appreciate you sharing your feedback, and we'd love the opportunity to help improve your selections. If you'd like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM–10PM CST, or via email at [email protected].
Pretty much a perfect fix.
The quality and style was crazily…
The quality and style was crazily perfect.
didn't get good styles
Reply from Stitch Fix2026-08-06
We’re sorry to hear the styles didn’t hit the mark, Caitlyn. We know how disappointing it is when the pieces don’t match your taste or expectations. We appreciate you sharing your feedback, and we'd love the opportunity to help improve your selections. If you'd like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM–10PM CST, or via email at [email protected].🩷
Because you keep bugging me to rate you…
Because you keep bugging me to rate you like some insecure juvenile you get 2 stars.
Reply from Stitch Fix2026-08-06
Thank you for sharing your feedback with us, Steven. We're sorry to hear how this experience landed, but appreciate you taking the time to leave a review.
Love the clothes
Great finds and inspiration …
Great finds and I get such inspiration from the clothes that my stylists pick for me. Easy returns, and responsive customer service. Love my SF!
Know your size.
Pick out matching cloths that are casual.
So much fun!
I really enjoyed the helpfulness of my stylist, who was conscious of my budget and preference to branch out and change up my style routine
Easy return on damaged goods.
Prices are a bit high for some items
Prices are a bit high for some items. Sizing is off on some tops.
Reply from Stitch Fix2026-08-06
We appreciate you sharing your feedback, Michele. We're glad to hear about your experience, and we understand that pricing and inconsistent sizing can make it harder to find pieces you love. Feedback like this is valuable as we work to improve both our selection and fit. If you'd like help finding styles that better match your fit and budget, we'd love to help improve your selections. You can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM–10PM CST, or via email at [email protected].❤️✨
Hi, I wanted an exchange that I never got
Hi, I really liked the selections that I kept. I wanted to exchange one of the tops for a large. I returned it but never got the large size back.
Love it!
Love it!! Great picks
I have the best Stitch Fix stylist
I have the best Stitch Fix stylist! She knows my style and I always look forward to my Fix! 😁
Stylist listened to ny style…
Stylist listened to ny style preferences and found me some great pieces