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Shopping & Fashion

Stitch Fix

279 reviews

4.2279 reviews
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About Stitch Fix

Data updated
Website
stitchfix.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
279 reviews
Replies to negative
85% (29/34)
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Is Stitch Fix legit?

Stitch Fix (stitchfix.com) has a 4.2 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 77% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.

What people say

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Rebecca · 1 review · Verified · Experienced 2026-08-03 ·

I love the great recommendations

I love the great recommendations. I feel like my stylist nails it every time. And if I ever have a problem, it’s always been so easy to get it addressed. I look forward to my box every month.

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Bryan · 1 review · Verified · Experienced 2026-07-27 ·

High quality

Quick service, high quality clothes, adding new styles to my wardrobe

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Sage · 1 review · Verified · Experienced 2026-07-27 ·

I got a fabulous dress from my first…

I got a fabulous dress from my first box! I’m excited to see what is next

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Jacqueline · 1 review · Verified · Experienced 2026-07-27 ·

Love the the quality of the clothes

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Stacy L · 2 reviews · Verified · Experienced 2026-08-03 ·

Not worth the cost and effort

All the clothes were pretty much not what I wanted. All of the tops were sleeveless and dressy, nothing casual. The clothes have the tags, but not the prices, so you have to go onto the app to find out the cost which helped me determine whether I wanted to keep an $80 jean skirt (I of course had one already). I told them I did not want replacements for my returns and wanted to wait for the next month's order and they kept messaging me about an order shipping out in a few days! Just a money magnet.

Reply from Stitch Fix2026-08-07

We're sorry to hear that your Fix wasn't a hit for you, Stacy, and that we weren't able to really nail your style. We'd love the chance to chat with you more to get a better idea of where we missed the mark, and how we can improve the experience for you moving forward! If you'd like any support with this, please reach out to us at [email protected] or live chat with us at https://support.stitchfix.com/hc/en-us from 7am-10pm CST, every day. We're always here to help!

K
Kathy · 1 review · Verified · Experienced 2026-08-03 ·

I have been with Stich Fix for a number…

I have been with Stich Fix for a number of years now. I love not having to go to the stores to shop for new clothes. Their quality of clothing is great, prices are very good, when I contact them with what I'm looking for they do their very best to send for my approval. It is so easy to return unwanted items. I will continue with Stich Fix in the future.

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Betty Mendez · 2 reviews · Verified · Experienced 2026-07-27 ·

everything

Reply from Stitch Fix2026-08-07

We're sorry to hear that it wasn't a great experience for you, Betty, and we'd love to chat more to get a better idea of where we missed the mark for you. If you'd like any support with this, please reach out to us at [email protected] or live chat with us at https://support.stitchfix.com/hc/en-us from 7am-10pm CST, every day. We're always here to help!

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Julie · 1 review · Verified · Experienced 2026-08-03 ·

Love it

They are always on time or early when you order. If you exchange a size they are quick.

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Rey · 3 reviews · Verified · Experienced 2026-07-27 ·

Everything was on point

Everything was on point! I can’t wait until my next styling!

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Rebecca · 1 review · Verified · Experienced 2026-07-27 ·

Great Service

All the clothes they send me fit. Returns are seamless. Stylists listen to my feedback and send me what I ask for.

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Reni · 1 review · Verified · Experienced 2026-07-27 ·

Loved most of the pieces that were sent…

Loved most of the pieces that were sent to me. They really listened to what I like and what I want out of my wardrobe.

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Lisa · 1 review · Verified · Experienced 2026-08-03 ·

The only thing wrong was the 2 dresses…

The only thing wrong was the 2 dresses were XLG. I had enough white pants. I did keep the brownish top.

Reply from Stitch Fix2026-08-07

We sincerely apologize for the mix-up with the dresses, Lisa, and we're always happy to help correct any errors for you! Just reach out and any of our agents will be more than happy to look into getting the exchanged for the right size! If you'd like any support with this, please reach out to us at [email protected] or live chat with us at https://support.stitchfix.com/hc/en-us from 7am-10pm CST, every day. We're always here to help!

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JMM · 1 review · Verified · Experienced 2026-08-02 ·

Easy checkout

Easy checkout. Easy returns. Fun to receive a package when I want

Reply from Stitch Fix2026-08-06

It's great to hear that you're having so much fun with your Fixes, and we'll always be here to help make it as easy as possible! We look forward to much more fun to come! If there's anything we can help with, please reach out to us at [email protected] or live chat with us at https://support.stitchfix.com/hc/en-us from 7am-10pm CST, every day.

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Debbie · 1 review · Verified · Experienced 2026-08-02 ·

It makes shopping so easy

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Kristen Bloomfield · 2 reviews · Verified · Experienced 2026-06-04 ·

My stylist picks pretty well and that…

My stylist picks pretty well and that the clothes generally fit well. I find that most of the pieces are a little more pricey than I would like. But no complaints other than that. I love the feature of being able to pair outfits with what you already own.

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Betsy Bowers · 3 reviews · Verified · Experienced 2026-08-03 ·

Big fan!!

I typically love all of the items I get from my stylist and rarely shop outside of Stitch Fix. I get so many compliments but when people try to purchase the clothes outside of Stitch Fix they pay much more.

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Lori · 1 review · Verified · Experienced 2026-08-02 ·

My stylist listened to my requests

My stylist listened to my requests. She did a great job aligning to my requests.

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Sue Scheck · 2 reviews · Verified · Experienced 2026-07-30 ·

I was happy with the selections of my…

I was happy with the selections of my last fix!

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Patti Plouff · 2 reviews · Verified · Experienced 2026-08-02 ·

I was able to keep a couple of items

I was able to keep a couple of items. Mainly because of the low price and style.

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Kelly · 1 review · Verified · Experienced 2026-07-25 ·

Stitchfix has been valuable as a time…

Stitchfix has been valuable as a time saver. I can write down exactly the kind of clothing I need (specifying material, color and season or event) and the app provides. They also have a feature where I sent them a picture of myself and they show me how an outfit looks before I order it. Recently, there was a mix up where I sent pieces back with a label they provided but I sent back with the wrong carrier. Their response was efficient, cost effective for me and made my day! The quality of clothing is better than many stores for the price. I highly recommend Stitchfix for a shopping alternative!

Reply from Stitch Fix2026-08-06

Thank you for sharing your experience, and we're thrilled to hear you've been enjoying the service and our new features! We're here if you need anything, and we look forward to styling you again soon. 💖