Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue. In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
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Is StorageMart legit?
StorageMart (storage-mart.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-26.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff members for providing a truly welcoming, helpful, and extremely professional atmosphere when getting started with their units. Many individuals also mention that the available storage facilities are exceptionally clean, well-maintained, secure, and very convenient to access whenever needed.
Some reviewers were not happy with sudden price hikes, rapidly increasing monthly rental rates, and unexpected fee increases occurring over time. Several customers also noted very frustrating experiences regarding extra mandatory charges for insurance coverage and completely unresolved billing disputes with management.
Auto-generated from all reviews of this business. For reference only.
Storage Mart in Pickering is conveniently located. The access hours can fit into any schedule. The office staff are friendly and helpful. I have had the pleasure of dealing with Dilip for 4+yrs. He is always smiling and helpful.
Reply from StorageMart2025-01-13
Hello Gillian, thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about your positive experience with our team. It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let them know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out! Have a great day!
Violet is excellent at what she does, but very dependable and knowledgeable. Very helpful thanks Ma'am.
Reply from StorageMart2025-01-10
Thank you for your kind words, Dominique! We're thrilled about your positive experience here at StorageMart, and are so happy to hear our team, provided you with an excellent experience with your rental! We appreciate your feedback and thank you for choosing our property over at 4906 W Madison St Chicago, IL 60644 7733792900 ! If you need help with anything else, do not hesitate to reach out to us. Have a great day!
We rented a unit for just a month in between our moves and it was so convenient. The entire process was so smooth. The representatives I talked with were always friendly and helpful. The price was very reasonable as well! I will definitely use them again when the time may arise.
Reply from StorageMart2025-01-07
Thank you so much for the kind review! We will be sure to pass along your feedback to the location so they also know what a great job they did. If you need anything else do not hesitate to reach out to us we are available 24 hrs a day.
This place is terrible, I have a 10x10, it was 70.00 a month, now its 241.00 3 years later. I would not recommend this place to anyone!!! Stay away from this PLACE!!!
Reply from StorageMart2025-01-07
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration caused by the recent rate increases. At StorageMart, we strive to provide clean, secure, and convenient storage solutions, and we understand that unexpected price changes can be concerning.
We would like to discuss your situation further and explore potential solutions. Please reach out to us at [email protected], and we will do our best to assist you.
Terrible to work for. I had to put my own money in the drawer when it was short and multiple people were working. When it was broken into they didn't call the police or watch the cameras. They just were uninterested in much of anything
WORST PLACE EVER!!! They reel you in with their lies and then continually raise the price, now they limit you from accessing YOUR belongings. They are now closed on Sundays and purposely close early during the week, making it difficult for people to access their belongings. TERRIBLE ABSOLUTELY TERRIBLE!!!!!
Reply from StorageMart2024-12-30
Thank you for your feedback. We understand that price increases can be concerning. At StorageMart, we periodically review our pricing to ensure we can continue to provide the best possible service and maintain our facilities to a high standard. Please reach out to us at [email protected] when you have an opportunity, and we can review your account together.
Horrible experience! All items inside full of mold and all items outside had a layer of rust on it. They told me that’s what insurance is for. I started off paying around 160 per month for both units and 4 years later was 330 per month. Get real!
Reply from StorageMart2024-12-30
Thank you for your feedback, we apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us directly at [email protected]
Have rented storage space from other locations. But, these are some of the reasons make this location stand out from others: friendly/honost mgr., flexible scheduling, customer-focused, and accurate billing, among others.
Reply from StorageMart2024-12-26
Thank you for your wonderful review, Mehrzad! We’re thrilled to hear that our team provided you with excellent service at one of our StorageMart facilities. We take great pride in our team and their commitment to going above and beyond for our customers. We’re grateful that you chose us for your storage needs, and we look forward to continuing to serve you in the future!
Both attendants Peggy & Kristy are very helpful and friendly. Too many times you walk into a place of business and are ignored. Both ladies acknowledged my existence and made sure I was taken care of.
Reply from StorageMart2024-12-26
Hi Bill, Thank you for sharing the wonderful experience you had with the team! We’re thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
Thank you so much for your 5-star review! We’re thrilled to see you had a great experience at our location and appreciate your support. If you ever need any assistance, please don’t hesitate to reach out to us 24/7! Our StorageMart team cannot thank you enough! Have a wonderful day!
Michael Martinez was kind and very helpful. He provided great information on rates and availability.
Reply from StorageMart2024-12-19
Thank you for the 5-star review! It's wonderful to know that our team's efforts are making a positive impact on your experience. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
As a walk in customer at the Lawrenceville location store 0701 we were welcome with curtesy from Vincent. He is rich in knowledge of store policy and answered all of our question and concerns. Thank you for your professional help in getting us started.
Reply from StorageMart2024-12-18
Thank you for your 4-star review Donald! We appreciate your feedback and are glad to hear that you had a positive experience with our team over on 794 Scenic Highway S Lawrenceville, GA 30045. If there’s anything we can do to make your experience even better, please let us know, we are available 24/7! We’re always happy to help and strive to provide the best service possible. Thank you again from our StorageMart team!
I rented a unit at the St. Thomas, ON location. A few months ago I entered it and found dead insects and animal droppings. I alerted the attendant who took pictures to send to “head office.” No response was received. On entering last week I found an even larger collection of rodent and insect debris. When I contacted the store and reiterated that the business had done nothing to address the problem she stated “I have devices around the perimeter so that can’t happen.” I gave notice. Perhaps when I remove all my items (and disinfect them) I will attempt to add pictures to my review. The state of the unit was unacceptable and the employee’s denial and “I could care less” attitude cemented my decision to write a review (which I have never done in my life).
Reply from StorageMart2024-12-12
We’re sorry to hear your experience wasn’t up to our usual standards. Your satisfaction is important to us, and we’d appreciate the chance to make it right. Please reach out to us at [email protected] so we can address your concerns and work on delivering the service you deserve.
This was my first time renting a storage unit. Jackie and Jay were very helpful. The facility is clean and very secure.
Reply from StorageMart2024-12-10
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Jackie and Jay. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
DONT RENT IF YOU WANT TO KEEP YOUR VALUABLE ITEMS What good is a unit that has NO SECURITY CAMERAS BUT ON GATE NOT THE UNITS JUST HAD 8 -10000 dollars worth of guns and ammunition STOLEN MY LOCK I PURCHASED FROM THEM WAS STILL ON MY UNIT I FEEL ITS AN INSIDE JOB MY KEY WONT FIT ANY OTHER LOCKS THEY SELL FIT I TRIED WITH THE POLICE THERE
Reply from StorageMart2024-12-09
We’re truly sorry to hear about your unfortunate experience at StorageMart. Security is a top priority for us, and we take such matters very seriously. Please reach out to us at [email protected] so we can look into this further.
I was so pleasantly surprised with the help and guidance I got from Jazz at Storage Mart Store #3013.
221 Todd Baylis Blvd.
She is a true professional and helped me get my unit ready in a few minutes.
You dont find that type great service anymore , but I found it here at Storage Mart Store #3013 thanks to Jazz.
Reply from StorageMart2024-12-06
Hello, thank you so much for taking the time to leave us a 5-star review! It’s wonderful to know that the team's dedication and excellent service made such a great impression. We will be sure to let them know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out! Have a great day!
Anna @ the Southwest Calgary, AB has kept us loyal and returning customers to this specific location. Anna's outstanding attitude, customer service, professionalism and humanizing the customer storage experience has played a significant role in our return and referring the Southwest Calgary, AB to family and friends. The safety, security and overall pleasant experiences have made us feel trusting to the process and the protection of our items in storage. Thank you so much Anna!
Reply from StorageMart2024-12-02
We're glad to hear that Anna was able to provide you with the excellent service we strive to deliver. Your feedback about the assistance you received is greatly appreciated. We will be sure to let the team know what a great job she is doing! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Be aware of the contract you sign! 70% increase in charges!
Be aware of the contract you sign. I have had my second storage unit for about two months and have now been hit with a 70% increase in my charges. They say I was told it was an introductory offer, but that is a lie. The local team in branch are great, it is just sad that head office are absolute sharks. This is my second unit and the first has not had such a large increase. I shall now be finding alternative arrangements for both of my units and they do not care!
Reply from StorageMart2024-12-02
Thank you for your feedback. We understand that price increases can be concerning. At StorageMart, we periodically review our pricing to ensure we can continue to provide the best possible service and maintain our facilities to a high standard. Please reach out to us at [email protected] when you have an opportunity, and we can review your account together.
Josh and Gary always so helpful and it is a super secure unit . I have had three different sizes and always been pleased with the space and security. Thanks StorageMart!
Reply from StorageMart2024-12-02
We're glad to hear that Josh and Gray was able to provide you with the excellent service we strive to deliver. Your feedback about the assistance you received is greatly appreciated. We will be sure to let the team know what a great job they are doing! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
We have had a great experience with StorageMart. The price was reasonable and people were really nice to work with. The location is great. The units are really nice and clean. Everything looks new. It is easy to access and the hours open convenient. I would recommend this to anyone who would like a wonderful place to store you items.
Reply from StorageMart2024-12-02
Thank you for the 5-star review! It's wonderful to know that our team's efforts are making a positive impact on your experience. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
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