Straightship (straightship.com) has a 1.7 out of 5 rating on OK.one, based on 251 user reviews collected here. It is listed under Business Services and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 98 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Consumers frequently complained about missed or lost deliveries, explaining that parcels were often left in vulnerable locations, misdirected to completely different areas, or returned to the sender without any prior attempt. Furthermore, people consistently struggled to reach customer support representatives, noting that phone lines were perpetually disconnected and online contact forms failed to function properly. Some reviewers were happy with the swift shipping times and the professional service delivered by courteous couriers who successfully completed their drop-offs. These individuals experienced remarkably fast transit windows, noting that their items arrived ahead of schedule with proper tracking updates.
Auto-generated from all reviews of this business. For reference only.The worst delivery ever! According to the updates they tried to deliver my package every day but were not able to find a safe place to leave my package. After second “attempt” I wrote email to support and requested to call me when driver will be at my address and guess what, nobody called me. After 5 or 6 attempts they just sent my package to the sender. Hope they will stop their operations, because with such attitude to customers they will not manage to survive.
Currently having a negative experience with this company. My Temu package is stuck at it’s origin scan warehouse because apparently this company does not deliver to P.O. Boxes (not stated anywhere before placing my order) so now I’m attempting to communicate with them VIA email to give them my house address. They only respond once a day and keep asking me for the same information that I have already provided them in previous emails. My package has been stuck at this warehouse since Sunday (Feb 16th) it is now Friday (Feb 22). Absolutely ridiculous.
I'm not getting my package from them and they blocked my email account from emailing them more. They seriously BLOCKED me from emailing them. 0/10 never use Straightship again.
It hasn't brought me my stuff at all since order and I don't think the email I was sent was the appropriate one to email.
They failed to deliver my Temu package. I called and provided a phone number to reach me and they never did. They lied saying they attempted to deliver again, and when I called they changed the tune to say that actually, my package was damaged and they were sending it back. Also, agent picking was extremely rude and dismissive. No actual intention to be helpful and solve the issue. I would give 0 if I could
Very unprofessional company , they have mostly new comers working and pull in driveway with foreign music blasting …. They also keep people’s packages if there is a little tear on them and mark undeliverable.. I followed a package for 3 weeks until it got to my city only to be reported lost day of delivery , I called and they said it’s not lost just damaged .. I told them I just need the part it’s unbreakable I accept all responsibility please just deliver. They refused. I’m happy to hear they are starting to loose contracts !
Straight ship delivery man took a picture of me and inside my apartment without my consent which is a violation of privacy, very unprofessional and untrustworthy.
This company stole.our package with over 100 worth of underwear and then blamed it on another shipping company but it clearly states that they were the last ones with it. We love ordering stuff from Temu. And unfortunately they consistently use this dumpster of a shipping company that has absolutely no business handling people's mail. They regularly lie and say attempts to deliver the package but clearly no attempts are made. It's a useless company that should be shut down.
Worst experience ever, no local pickup. Liars never attempted delivery or calling
Id give no stars if possible, not 1 package they have handled got delivered, no customer service, emails won't get returned, calls and gets hung up on over and over when someone actually do answer the phone they are rude and hangs up without solving the problem they created, I don't understand why companies are still using this garbage service , boycotting any company that ships through this joke of a shipping company from now on
Avoid using this company..worst delivery i've seen..lie about package on truck for delivery..they dont answer phones calls AVOID AT ALL COSTS!!!
Feb. 09/25 was the original date my package was updated to "Out for Delivery". This was a Sunday and I was home all day. However, I was disappointed to see that evening the status updated to a failed delivery attempt due to "consignee closed". This is a FALSE ENTRY. Yes, the apartment building's front door is secured, but with an intercom system that clearly shows to simply enter the apartment number to reach the tenant. This was NOT DONE. There would be record of a call on my associated landline. I received no communication whatsoever and that is unacceptable. The next morning I phoned the Straightship contact number. An associate confirmed my address, phone number and buzzer code and assured me my package would be out for delivery again within 24 - 48 hours. Later in the day the package's status did update to "Out for Delivery" once again. Again, there was no attempt to call/text my phone number or use of the buildings intercom system. (At one point I even made the effort to check that the intercom was working appropriately, which it was.) However, again a FALSE ENTRY was made that "consignee closed" was the issue. This is atrocious, unreliable, and neglectful service which should be addressed with related employees. I will phone the contact number once again, but I warn you to expect a blatant disregard for your patronage with this company.
No one attempted delivery as we were home all day, waiting for delivery. That was last Sunday. All email sent has been ignored. Phone not answered when calling for assistance. Still no response or reply. A whole week wondering when paid for iem will arrive. Trapped by straiggtship. Wtf?
Item was left at the bottom of the stairs, no attempt was made to knock on the door, we were home all day. where it was left, it might as well be left at the road end of the driveway
My shipment got delivered to the wrong house. Apparently google maps isn’t a thing for them because it was nowhere close to my house. Followed up they said they would follow up with driver and email me, never heard from them. Called twice more and was told that they knew about it and were still looking into it. Never heard back and now I have missed my refund/return window with the site I ordered it from. Get your act together, it is embarrassing.
They said they delivered the order. The picture they posted was a picture on the snow in the dark, couldn't see where the package was. Phoned the company about 7 times and they kept saying that they were trying to track what happened. After 6 weeks I never received the order. You can't speak to anyone except the person that answers the phone and all she keeps saying is that they are looking into it and will get back to you in a few days. Six weeks and nothing. Horrible service!!!
They delivered my Temu package to a completely incorrect address and have ghosted me as I attempt to call and email to ask how they can fix it.
They had my package in my city, out for delivery on Monday, Feb 3. The website hadn’t updated, so I called to see where it was. They told me it would be delivered that day. It wasn’t. So I called again in the morning…they said it was now “in transit”. I waited and called again today. It is now out for delivery ON THE OTHER SIDE OF THE COUNTRY IN A TOTALLY DIFFERENT CITY. They keep hanging up, or making childish noises and then hanging up. They refuse to acknowledge this, or rectify it. In fact, at this point it feels deliberately malicious.This is the GROSSEST example of unprofessional behaviour I have ever witnessed in 30 years of working in retail sales and customer service. This company should not be allowed to operate in Canada.
This company is -⭐️⭐️⭐️⭐️⭐️ MINUS 5 star. I wouldn’t hire them to deliver something across the street ! Even with multiple emails and phone calls , the drivers still can’t do their jobs. I’ve had multiple deliveries delivered to the wrong address and of course my packages go missing . I will never again buy from anyone who uses them as their courier service. Customer service is always apologetic but nothing ever changes .
They did not even attempt to deliver my order. They lied to the merchant and said the package was undeliverable. I am in a house, accessible 24/7. Ridiculous. Never deal with this company!
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