this is a horrible company.
this is a horrible company. They should be put out of business.! they cannot deliver packages on time, if they even try. Then they send them back , not even contacting the receiver. What a joke -5
About Straightship
Data updated- Website
- straightship.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 98 reviews
- Replies to negative
- 0% (0/205)
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Is Straightship legit?
Straightship (straightship.com) has a 1.7 out of 5 rating on OK.one, based on 251 user reviews collected here. It is listed under Business Services and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 98 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complained about missed or lost deliveries, explaining that parcels were often left in vulnerable locations, misdirected to completely different areas, or returned to the sender without any prior attempt. Furthermore, people consistently struggled to reach customer support representatives, noting that phone lines were perpetually disconnected and online contact forms failed to function properly. Some reviewers were happy with the swift shipping times and the professional service delivered by courteous couriers who successfully completed their drop-offs. These individuals experienced remarkably fast transit windows, noting that their items arrived ahead of schedule with proper tracking updates.
Auto-generated from all reviews of this business. For reference only.What people say
I'm still waiting on my delivery
I'm still waiting on my delivery. 4 or 5 delivery attempts but no one came and no one called and no delivery notice. I've sent 4 emails and received the same response, Rest assured that we will file a follow-up report and forward it to our backend department, and spoke with 4 different agents. Again same response. Very poor service.
They “delivered” my TEMU order and…
They “delivered” my TEMU order and “proved” it with a photo of the facade of my apartment (because, clearly, that’s irrefutable evidence) and another mystery mailbox—which, fun fact, does not exist at my place! The photo appears to show the parcel in the middle of being stuffed into this imaginary mailbox, a charmingly convenient red herring, nice and slug! And the package? Oh, it’s definitely not taken by the delivery man; in fact I called Customer Support, to which they said they’d “investigate”, and they asked for my name and delivery number. It’s been days and they did not follow up! Not sure if this is a “business” or an illegal front? Long story short: I never got the package!! Judging by the wealth of similar 1-star reviews, I’m not alone in this magical delivery experience. So, thanks for the “delivery,” I guess. Great work. PS— Sarcasm aside, I think Straightship is a scam, and they’d make precise and meticulous dance moves to bamboozle you.
God awful customer service. Package not delivered.
Terrible customer service. Claims to have delivered my package to a unit inside a locked building without contacting me. Photo "proof" of the delivery did not include the package in the photos. I called to file an investigation over a month ago and have been ignored every time I try to reach out requesting an update. I am unable to get a refund on the package, so it was a complete waste of time and money. If you placed an order through a company that uses Straightship I recommend cancelling your order immediately.
This company is a joke
I have made an order over seas and they sent it to this company. I'm not sure how they can be in business as they are a joke. They left a tag on my front door of complex, cool I was not home I appreciate that. So I sent them an email saying they needed to call or text me so I can let them in , I also wrote on that tag my phone number and explained to call or text me as the buzzer don't work. Not just a note and email. I called there customer support phone number and the lady said she would put a note on account and driver would get it and would definitely call or text. Well today a second attempt was posted on there tracking site that they couldn't get in building. I call bullshit as that email I sent should have reached them , the call I made she said would get to driver. And I left the tag on the door so they would see it and call or text. Nope nothing at all but a post on the tracking. I called there support again and the guy this time basically told me I'm shit out of luck. so since I work I will not be getting my package, then proceeded to hang up on me when I asked to speak to his higher up supervisor. This place is a joke I have client waiting for me to get this package as they prepared for my services. Now I'm behind schedule and have mad clients. This is BS , do better straightship
These guys deliver to wrong addresses
These guys deliver to wrong addresses. They don’t give a sh%t. Sorry Temu, can’t give you any more business b.c of these ayholes.
This company is Totally USELESS
This company is Totally USELESS. They have a delivery address and than deliver the package to a totally different town. Now the package is sitting outside someplace in freezing temperatures that will freeze some of the items. Any company that uses this carrier is also totally USELESS
No star
No star. I was waiting on my package and kept missing them even when i requested to be contacted when at my location bc no buzzer and door is locked to the building. On their app it doesn’t notify you until you check manually and then you get an update saying they made an attempt. Next day, same thing, no call, no notification, even though I requested to be informed that they were at my building. I finally decided I no longer wanted to wait for my package to arrive as I won’t get it regardless unless Straightship contacts me when at my location. I asked for a refund and Temu can worry about it. I was given a full refund. 2 days waiting on a package to arrive all I’m able to tolerate. They suck. Most other delivery services give notifications and will call you.
They have stolen my order from temu and…
They have stolen my order from temu and now cannot be reached to explain where my order is. Last update show my package out for delivery in Kelowna and Surrey BC. I don't live in either or BC. Package cleared customs on 28th of December 2024. Was due Jan 8 2025. Purchased 24 December 2024.
No Issues
I was a bit concerned after reading all the negative reviews but was presently surprised. I got up-to-date notifications. I live in a secured building and it is difficult to find my place. My package was delivered right to my door. I was quite impressed with their service.
Fraud
How is it possible that they are still in business? What the hell is this world coming to... Is it mismanaged to the point where they don't enforce the rule to have a picture of the package that shows at least a piece of the house it is delivered to? How easy is it for delivery employees at Straightship to steal? It has got to be a walk in the park.
Temu Package never delivered.
Temu Package labelled as delivered at my address with photo of enormous package as proof. This is proof of package not of delivery! My idea is that the photo was taken while still in the car and the delivery man never did his job. I was there all day, never got it, nobody seen it. Today they changed the photo on their delivery notice showing a much smaller package delivered a week ago when there was still snow on my balcony. I wish that neither Amazon not Temu should use their service anymore, they are frauds.
Less than a 1 star
I wish there was a star way less than 1 because this company would receive it. Lies, lies & more lies. If you’re dealing with a company that uses Straightship, be prepared to be disappointed! Worst, absolute WORST service I’ve ever dealt with.
The customer service at straightship is…
The customer service at straightship is by a country mile the most ineffective pointless “customer service” experience in Canada You might as well be talking to a lump of wood! They provide you answers from the same tracking screen you have access to yourself and any questions that deviate from this are referred back to the tracking screen. I was promised a call back from their manager as they have sent my package to the completely wrong province even after checking my address and of course this never happened. If they could have negative scores i would give that. How they continue to trade is beyond me! I only use them because i order from Temu.
Really good!
The Package I ordered was a frying pan from Temu and it was expect to come on January 7 to January 15 but the package came on January 6. Straight Ship has fast delivery and I had no problems with this carrier. The package had a bit damage but the item itself has no damage. I do understand some people have problems with this carrier but what I'm seeing from my experience the carrier is good. They also posted 2 images on their website for proof.
Out of all the couriers used by Temu Straightship is #1
Out of all the couriers used by Temu, Straightship is by far the best. I read the Debbie and Dougie Downer whines, and must disagree. They just whine about everything anyway if you look at their records. Straightship works on weekends, and like I said, out of all the items I order online, Straightship is fastest. And would all you whiners like some cheese with your whine, or would you whine about that too? lol
Delivered to wrong house
This was my third and likely last delivery for Temu orders. The first was quick and before the due date. The second was late by a week (but due to postal strike I gave them some slack ) but the package sat at the airport warehouse for a while. My last delivery yesterday was delivered to someone else, who is likely enjoying the vacation items that I ordered😡. The last 2 deliveries were during evening hours in the dark so no wonder they could not read the house number! Maybe delay delivery during day time and have them knock at the door instead of dropping the package and snapping the picture. If the delivery team is able to look at prior deliveries to the same address, they would obviously know they were at the wrong door. If the drivers are using GPS, double check your address entry! The customer service rep though pleasant, our discussion will likely not result in the return of my package (“ they will be speaking with the driver”). Unfortunately it does leave me very reluctant to purchase anything that would need delivery from Staightship- sorry Temu.
i have never had any issues with this…
i have never had any issues with this delivery company.i regularly order from temu and this is a common delivery service for them.straightship then transfers to dragonfly for delivery.the service has always been excellent and quick.i normally dont write reviews but these guys have got a bad wrap..
Was expecting a parcel from Temu on…
Was expecting a parcel from Temu on Sunday and after reading all the reviews about this company I wasn’t expecting it to be delivered, but it was and on a very foggy evening. So far so good.😊
Straightship vs Apple Express
I’ve never had an issue. Straightship vs Apple Express is not even comparable. Apple drivers don’t even attempt to deliver in a complex and will force a customer to drive to their sketchy location for pick up and you can never get through to them on the phone and no email address. Straightship on the other hand not only buzzed the intercom (my phone glitched and I missed it), but responded to my email and successfully redelivered it. Thank you Straightship. I only wish Temu would stop using Apple Express. This is 150% better service.
Temu
appleexpress.com
TeePublic
FedEx