Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
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Is Stunahome legit?
Stunahome (stunahome.com) has a 2.1 out of 5 rating on OK.one, based on 315 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Refund, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions.
The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
Auto-generated from all reviews of this business. For reference only.
Do not shop with this company. Took weeks to arrive then when I asked to return for refund as they didn’t fit, they fought for me to keep them, first offering me 20% compensation then 40% when I declined! I was glad I had paid by PayPal so had that security. Eventually they accepted a return and 6 weeks after ordering finally have my refund! It's about time they started to listen to their customers, there are hundreds of unsatisfactory reviews. Never again.
Reply from Stunahome2025-06-12
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Again you have not sent the return address.
You have not sent a return address in an email and secondly it is suppose to be free returns please ensure it is. Your making it as difficult as possible.
Thank you
Andrea
Received the rest of my order with a pair on NOT leather boots and sandals. There is a crease in the the back of the heal in the boots which would damage the skin of my foot. Neither shoe is true to European size, they are not orthopaedic shoes. This has been a complete waste of money and time. My understanding is that if I were to return them in there shabby plastic bags I would pay more in Chinese tax than receive in a refund.
Reply from Stunahome2025-06-12
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Very low quality products. Total waste of money. Never buy from them. Products appear nice on the website, don't be deceived.
Reply from Stunahome2025-06-12
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
The sandals arrived after 3 weeks and 5 days. Not as stated when ordered. They are very cheap looking, if they are leather it is so thin and they do not smell like leather. They are just about a size 6 and do fit, although creased from the plastic bag they arrived in. Bright yellow and nothing like advertised colour and look. Thankfully I only paid £19.99 and not £39.90 as on other site. Avoid this company.
Reply from Stunahome2025-05-29
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Would give zilch stars if I could. Very, very disappointed with these sandals. Just foam insoles with no support. Very flimsy and they also took WEEKS, to arrive. (Must have been chasing the cow around the field first?)
Do not recommend and have unsubscribed.
Doubt very much they are a BRITISH company!
Reply from Stunahome2025-05-29
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Absolutely awful company. Purchased two pairs of shoes and waited over a month for delivery. When I received them they weren’t leather as advertised but hard plastic. I had to send an email with photos in order to return them. I did everything asked of me. I was then offered 20% discount. When I refused They asked me to destroy one pair of them and send photos. I refused and stated that you advertise free returns, so please send returns label, they have not replied. Turns out this is an East Asian Company not European as led to believe. I am still trying to get a refund. Have flagged to PayPal. Do not buy anything from this Company as it is a con.
Reply from Stunahome2025-05-29
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
ordered brown orthopaedic sandals for summer walks a size bigger 41. They are suppose to be leather but do not smell like they are leather and the Velcro fastenings barely touch, complete waste of 20 quid I am dreading receiving the other shoes! I don't think I can return these due to the cost of China's taxes. Took ages to deliver and still have not received the other 2 pairs of shoes.
Reply from Stunahome2025-05-29
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays),Let us know if you need any help at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Afraid all the reviews are the same. the orthopoedic sandals are not a suitable product at all, the quality is poor. I should have realised of course for the price. they won't do a free return, as per their website information. they do give a partial refund and tell you to keep the shoes, so some charity could benefit. but you won't get what you want.
Reply from Stunahome2025-05-29
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I ordered 3 pairs of sandals at a cost of just over £71. They have arrived and the soles and insoles are solid PLASTIC. Honestly plastic, with no bend at all, which for orthopedic shoes is hard to believe. They are like those dressing up shoes that you wear as a little girl. I have emailed the company for a return address and am still waiting. Honestly, steer clear of this company.
Reply from Stunahome2025-05-29
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Item was mis-sized. Refused refund initially and then started offering me refunds starting at 15% of purchase price. Final offer was 40% refund and keep the item. 'A very generous offer which means they are making big losses' apparently. Today, after nearly 4 weeks of daily contact, they have told me to destroy the item, send photos and then I will get a full refund!!! Absolutely unbelievable!!
Reply from Stunahome2025-05-29
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Please give this company a swerve. Sandals were nowhere near the quality I expected. On asking for a return/refund have had numerous emails offering me 20% or 40% of my money and the offer to keep sandals. I have repeatedly told them I want full refund and getting nowhere. Unable to speak to anyone.
Reply from Stunahome2025-05-29
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I wish I had read the reviews before ordering with this company. I ordered orthopaedic sandals which turned out to be anything but. Poor quality materials and stitching and the strap broke the first time I attempted to buckle it. They offered a 50% refund and told me I could keep the goods!!! I’ll be taking this up through my bank.
Reply from Stunahome2025-05-29
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
DO NOT USE!!! Product rubbish, refund impossible (so far)
DO NOT USE!!!! Product rubbish, Getting a Refund is impossible (so far)!!!!!
I honestly don’t know how these are able to trade in UK especially as they are registered on companies house as being in UK.
I wanted to return shoes that weren’t the size they were supposed to be, they offered 20% refund and I could keep the shoes to donate to someone else!! I pushed for full refund which they eventually agreed to, now I’m waiting for payment, they say it’s refunded to PayPal and reduced my refund by the PayPal charge…. I do t use PayPal and I paid with bank debit card. Still not got money and they are saying I need to take it up with PayPal… 3 months so far and counting.
Reply from Stunahome2025-05-29
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Never order off this site. One pair of sandalls came faulty, the strap at the back want long enough to fasten! They refuse to refund you and ask if yuo would like to donate them to a charity or a friend. Very bizaar!
Hopefullly I will get a refund from PAYPAL!
Reply from Stunahome2025-05-29
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Sunshine shoes not as advertised Purchased shoes that they described as…
Purchased shoes that they described as orthopaedic they came and looked like they had been made by a child. Poor quality hard interior and not orthopaedic
I emailed for a full refund and return of product and they continue to email me with silly offers instead of giving me a full refund
Avoid purchasing from this company at all costs I am still battling for my consumer rights with them
Reply from Stunahome2025-05-16
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
After a long wait for sandles to arrive late on day I was setting off on holiday they were no good couldn’t get strap across foot it was to short .Contacted them sent pictures also they replied they would give me 20% of price and I could put them in charity shop . I emailed them back then they came back with 40% off price 😂.surely this is all wrong .so I say stay away from buying from Stuma home if you don’t want to lose money
Reply from Stunahome2025-05-16
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
My advice to anyone is, do not buy from this seller.
I purchased a pair of shoes described as "wide fit" They wasn't. I contacted Stunahome and after numerous suspicious emails from them I contacted PayPal as I always pay by PayPal when purchasing online.
PayPal got it resolved in 4 days.
Reply from Stunahome2025-05-16
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
DON'T BUY. The quality is very poor and is not what they say it is. The sizes are very small. Everything I bought was small and very bad quality and when asked for refund they offered to pay back 20% from 60£ and to keep the products which is not right taking in consideration I don't want any of it, I just want my money back. And on top of all delivery was about 2 weeks.
DON'T BUY,
Reply from Stunahome2025-05-16
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
This company..if they are..are not based in UK.. China..Very poor quality..You will get only a small percentage back if you want to return items..DO NOT ORDER ANYTHING FROM THEM..
Reply from Stunahome2025-05-16
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
A rare occasion I did not check reviews here before ordering a pair of garden shoes. They arrived promptly and look good quality but do not fit. Now the company has ignored repeated requests for a return as per their stated terms.
It is always so disappointing when a potentially good supplier let's down new customers with poor systems, service and refusal to keep to agreements, It erodes all trust, and they ultimately lose customers.
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I just saw the response below since I posted the review above. Absolute rubbish. After threatening action as they weren't responding they eventually tried offering a 20% refund and to keep the key the item to donate to charity. That's after they first made me send pictures to show they were unused
They have not sent a return label when I declined their grimy proposal. I'm now taking further advice on action. Do not do near this company. And Trust pilot, you are in need is verify follow up service messages designed to fake customer care
Reply from Stunahome2025-05-16
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
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