Stunahome

Misleading Returns Policy and Unethical Refund Practices

I am extremely disappointed with my experience with Stunahome and feel compelled to warn other potential customers. After receiving an unsuitable product, I requested a return and full refund in accordance with Stunahome’s own published returns policy - which clearly states that unused items may be returned for a full refund within a specified timeframe. I contacted them well within this period, provided photographs of the completely unworn product, and explained that it was not appropriate for the medical needs of the intended recipient. Rather than honour their stated policy, I was met with a bizarre, drawn-out, and time-consuming series of emails offering only partial refunds (20%, then 40%, then £23.73) - all contingent on me keeping the product. I made it clear that I did not wish to keep or gift the item and simply wanted to return it in good faith. What followed was frankly disturbing. I was informed that a full refund could only be issued if I first damaged the product, submitted photographic proof of the destruction, and then awaited their approval. This practice is highly questionable - ethically, legally, and environmentally. It appears to be a tactic designed to avoid accepting legitimate returns and clearly breaches both their own policy and UK consumer protection regulations. To summarise: To date, the company refused to provide a return address/label/agree to a full refund; Repeatedly pressured me to accept a partial settlement; And ultimately demanded intentional destruction of goods as a condition of refund. These actions are deeply concerning, and I will now be formally escalating this matter to Trading Standards and my payment provider. Adding to this, I have (now!) seen countless similar complaints on Trustpilot, all met with the same copy/paste generic replies from the company that resolve nothing and show no genuine effort to address the issues raised. I strongly advise others to avoid purchasing from Stunahome. Their after-sales process is obstructive, misleading, and completely lacking in integrity.

Love YouUnited Kingdom · 3 reviews · Experienced 2025-07-09 · Posted 2025-07-17

PLEASE READ THE REVIEWS

PLEASE READ THE REVIEWS. DO. NOT. BUY. THEY GIVE YOU HELL TO GET A REFUND. I ACCEPTED 40% REFUND. SHOES ARE POOR QUALITY AND DONT FIT PROPERLY. PLEASE PLEASE PLEASE READ THE REVIEWS. THEY ARE SCAMMERS. WISH I DID BEFORE

This is a scam of a company

This is a scam of a company. So sorry I didn’t read reviews before hand. Initially I thought they were UK based then realised it was from china after payment taken. Sandals were too big and the paper covering the rhinestones was actually stuck to the glue!! Horrendous customer service with obviously a Chinese person replying but signing off with an English name. Offered me 20%, then offered me 60% and said I could use the money to buy something else on their website - not a chance or said I could destroy the sandals take pics to show them and they would give a full refund!!!! Like seriously!! DO NOT GO NEAR THIS COMPANY 😡😤🤯

Poor quality when you email them it…

Poor quality when you email them it always about 5 o'clock in morning when you get a reply also when I check my parcel there is faint return address j l fashion express ltd thorncliff park estate Sheffield

I really wish I could give this 0 stars…

I really wish I could give this 0 stars as absolutely atrocious company to deal with. Refund policy is as good as non existent. They offered me 20% which I refused, increased to 40%. I asked why not 100% and I didn't get a response. They suggested I gift the shoes to a friend (who would be extremely insulted by the quality!). Do not buy from this company. Shoes were poor fit and quality and you will not get your money back.

DiniUnited Kingdom · 1 review · Experienced 2025-06-12 · Posted 2025-07-11

Scammers don’t buy. Poor quality and a hell to return

Shoes came, funny size. Cheap quality. After contacting “per policy”for return~reasoning the size, we got told that they’re regular size etc but will get 20% return. After arguing that that we just want to return them as we don’t like m, we got offered 40%… I just had enough and answered again,( adding of their policy) that in entitled to return an item for whatever I want and not need to argue to resting them… after I finally got them to reply like pls be patient you can return… after waiting another few days, I embarked again to finally get a return label… after nearly 2 weeks after returning then, and still haven’t heard of them, I contacted again, and got replied “oh, sorry for the inconvenience. We initiated a refund”… this is a game I played for a month. A legit scam!! Fight them, don’t let m get away with your money. See like they provide rubbish stuff and get away 80% of the time with not refunding ppl as ppl give up or think there’s nothing to do about it etc

0 stars if I could!

0 stars if I could! Unfortunately I didn't read the reviews before hand. I ordered 2 of the same shoes but different sizes. Neither worked for me. Recently requested a refund but they offered 20% then 40% compensation and to keep the 2 shoes I cannot wear!!!. Reminded them of their returns policy and still waiting (I'm on day 3) for my returns label and full refund. UPDATE 24th July: full refund received EVENTUALLY

Does not match the description of being…

Does not match the description of being orthopaedic foot ware. There is no arch support at all. Very cheaply made and smells like a glue.

Only gave 1 star as I couldn't leave 0

Only gave 1 star as I couldn't leave 0. Avoid. Shoes are not correct sizing and poorly made and took weeks to come. Requested refund which they refused offering a replacement. I agreed to a partial refund as just wanted it sorting...do not buses this company...

They are the worst company on earth

They are the worst company on earth. I bought 2 pairs of shoes from this crap company and it took ages to receive my order. Upon receiving my order, one pair was small even though I ordered my size but it was too small so I need 2 bigger sizes to fit my feet properly. I spoke to the customer service team and asked for exchange, they offered me the most stupid offer which was keeping the small pair of shoes and they will refund me 20% off the price 😡😡I told them I will not use it why would I keep it????!!!! I need my size and I will send you the first one. They said okay send yours and then we will send you your size. I directly sent them the small ones and till now as it’s been more than 10 days and no response or no more order to be sent. AVOIIIIDDDD THIS COMPANY, they are SCAMMERS AVOIDDDDDD…….

Claire MightyUnited Kingdom · 2 reviews · Experienced 2025-06-26 · Posted 2025-07-06

No goods received

Do not order from these scammers they take your money and don’t deliver. I never received my goods and they did not offer a refund or replacement in fact refused a refund when I asked and didn’t want to help AVOID AVOID AVOID THIS SCAMMER

Still waiting for a return address.

Sheila BelfieldUnited Kingdom · 6 reviews · Experienced 2025-06-04 · Posted 2025-06-30

They refused to take the sandals…

They refused to take the sandals back,£31 paid for orthopaedic sandals and I could not walk in them.Cheap plastic uppers,cheap plastic and Cork soles,Temu were selling them for £5.They are thieves all of them.

Falsely advertised

I believe their advertising is false. I ordered the orthopaedic sneakers sienna which are advertised for people with arthritis and plantar fasciitis but they are cheaply made with no support whatsoever for people with foot conditions. They are suitable for people without foot conditions and should not say otherwise.

Wore shoes ONCE and sole came off

Wore shoes ONCE and sole came off. They offered 20% refund and said I could keep the shoes. As if I want to walk around in a pair of shoes with the sole flapping off. Also said I was out of time, only had the shoes 20 days.

Kasia WerpachowskaUnited Kingdom · 1 review · Experienced 2025-06-26 · Posted 2025-06-26

Avoid this company

Avoid this company! They advertise free returns but do not honor that. Instead, they offer a partial refund, and to get a full refund, they expect you to destroy the shoes and send them photo proof — a completely wasteful and non-environmentally friendly option. I was hesitant to destroy the shoes because I didn’t trust what they'd say next — probably that I’m no longer eligible for a refund because they’re destroyed! Poor customer service and deceptive return policies. Stay away.

ADVICE - STEER WELL CLEAR

The worst customer service I have ever experienced. Despite the shoes appearing appropriate for my wife’s swollen feet due to oedema, on trying one of them on they came nowhere fitting, so she didn’t even attempt the other one on. I immediately sent a message to customer services, who informed me that as they sent the advertised size that we’d ordered, they would not offer a refund. When I sent another message saying that this was unsatisfactory, they started by offering a discount against further purchases, then a small totally unacceptable refund. As I believe their sales policy to be against UK standards, I am deciding whether to take further action, or just throw them in the rubbish bin.

barbara DoddsUnited Kingdom · 1 review · Experienced 2025-06-24 · Posted 2025-06-25

Most incompetent company that I have…

Most incompetent company that I have ever met. Cannot get a refund for shoes that do not fit. Backwards and forwards with options to return the shoes. Still no full refund. Will be donating the shoes to a charity. Don't waste your time ordering from them.

I ordered 2 pairs of shoes

I ordered 2 pairs of shoes. I used one other one I’m trying to refund it but they offered me 40% of money and rip the shoes. I refuse it and submit a claim through PayPal. PayPal gives me 100% money back. They always send personal emails don’t accept they’re doggy offers Uk should Banned them Don’t buy anything from them They are Doggy

MikeUnited Kingdom · 6 reviews · Experienced 2025-06-20 · Posted 2025-06-23

I wouldn't buy from this company as…

I wouldn't buy from this company as they try anything to not pay a refund for shoes which aren't suitable for my foot condition. In addition they are offering me only a small percentage back. They won't give me all my refund! Plus they've told me to rip the safety shoes so can return them. I've asked for the return address. None has been provided. No refund is on it's way. My advice don't buy from this Chinese company. Also the shoes aren't comfortable nore are they slip proof! I was originally offered a low percentage refund. This was then increased but I could keep the shoes (even though they weren't any use) I was later told to damage them. No idea why they wanted me to damage the shoes. As then I wouldn't be able to return them. I queried why they wanted me to damage them. Didn't get an answer. Then they agreed to pay me a full refund. I'd say it felt like they were playing a game. The shoes slipped all the time and there was no grip, just slipping all the time.