Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
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Is Stunahome legit?
Stunahome (stunahome.com) has a 2.1 out of 5 rating on OK.one, based on 315 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Refund, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions.
The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
Auto-generated from all reviews of this business. For reference only.
Main complaint is the returns. Do not believe their policy! In order to get my 100% refund, I had to 'destroy' the shoes and send them a picture. Such a waste. Shoes were blah, didn't provide the cushioning and support I hoped.
Reply from Stunahome2025-05-16
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
crap products and even crapper customer service
Avoid at all costs
Reply from Stunahome2025-05-08
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I had negative experience buying the shoes from stunahome. The delivery time is much longer than it says on their website. The parcel you order comes directly from China. The shoes I ordered are not true to size, one pair was too big another was too small. If there are any issues you have to contact them via email which they will answer every 3 days. It was never possible to sort my problem, I just wanted to return the shoes and get my money back. But that had never happened even after the numerous email. What they offer is a partial refund which does not make sense. I lost my money. Stunahome break the law because by law I have the right to get my money back if I let them know within 14 days after purchase. The shoes are poor quality, wrong shape that does not fit the normal foot, with cardboard insoles! I would never ever advice anyone to buy the shoes from this website. I am very unhappy with the quality of shoes, communication and service of stunahome. For 2 months I wrote 20 emails to them and they still did not return my money.
Here is their final answer for my £41.67 refund request.
Dear customer,
Sorry for keeping you waiting.
We have two final solutions:
① Please damage the product.
Due to damage to these products, they are unable to function properly. In this case, we can arrange a full refund for you.
(Operation sequence: You need to damage it; then provide us with photos of the damage; after we review these photos, we will arrange a full refund for you)
② We offer you a refund of 29.16 GBP , but you can still keep the product.
(This solution is more environmentally friendly, while also saving return time and costs)
Please choose from the solutions.
Reply from Stunahome2025-05-08
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
To be honest they deserve minus ratings, what a shocking business they are, quality abysmal, service, what service, they refuse to send a returns label, won't sort out returns or refunds, Then to top things off they tried taking money again and again from friends card, good job she stopped the card when she did, DO NOT PURCHASE FROM THIS COMPANY.
Reply from Stunahome2025-05-08
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Do not buy anything from this company I ordered some orthopedic shoes and I checked with my bank on my bank app,and I don't have a PayPal account but it showed it was a PayPal transaction on my bank app,and I am housebound so rely doing things online so I had to block my bank card and this is very stressful as I am my son and my husband's full time carer so order the online grocery shopping and pay bills, but thankfully a amazing advisor from my bank was absolutely amazing,,he did block my bank card order a new one and managed to get it sent first class, and manage to help me pay my bills by bank transfer, yet again do not ever buy from this company because of what they are putting me through a lot of stress and anxiety and I can not order any online grocery shopping until my new bank card and as it is a bank Holiday I will probably will not get my new card until Wednesday this is not fair
Reply from Stunahome2025-05-08
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I ordered a pair of shoes. Payment went into some private PayPal account no relation to Stunahome. Delivery date was more than 15 days from order. Company is meant to be based in 85 Tottenham Court Road
London, W1T4TQ. I asked them to cancel the order and provide full refund. I am told it will take more than 30 days for refund. I demanded it be done sooner as I am travelling. They stopped responding. I am still awaiting my full refund. I strongly advise everyone to look into poor customer service and I would not trust them. I believe their main base is in China but have a dummy office in London to fool UK customers. I say be careful in dealing with this company.
Reply from Stunahome2025-05-08
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
AVOID AT ALL COST
I ordered some orthopedic trainers for the gym. I had the impression that the company was UK based to my big surprise they are in China. It took more than 20 days to receive the parcel.
2nd surprise the shoes were delivered in a plastic bag when I opened the bag the shoes were so tiny and could not fit I have ordered size 6 but they were size 4. I complained and requested a refund through paypal. They offered to do a partial refund. I refused and they asked me to destroy the shoes and send picfures to get a full refund. I did as requested and sent a photo. They have now stopped any communication with me and I have not received a refund.
Please avoid they are scammers. I could give 0 star but no option for this.
Reply from Stunahome2025-05-08
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I bought a pair of 'orthopaedic' trainers and a paid or sandals from this site. The pictures and the write up looked perfect for what I was looking for.
The communication from the company is poor. I found it very difficult to get any update on my order and then 6 weeks after my order it turned up out of the blue.
I did not even need to take the trainers out of the packet to know that the quality was extremely poor - far from the supportive orthopaedic shoe that I had bought. When I did take it out of the packet instead of a size 6 they had sent a size 4. No way I could get my feet into that.
I asked for a return - that in itself is far from easy. You have to email them your request and take photos of the products you wish to return.
I then got an email back from them - they did respond very quickly, I have to give them that, stating that rather than a return they offered me 30% refund. I refused this and then they offered my 50% refund. By this stage I was beyond fed up and as I could use the sandals (even though the fit was poor) I agreed. I am now left with a pair of sub standard trainers that dont fit.
I would never use this site again and I would advise others to avoid like the plague
Reply from Stunahome2025-05-08
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Wanted some comfy work safety shoes as on feet all day so ordered some orthopaedic to help with sore feet. A few hours after I looked at these reviews and could not risk getting wrong size or wrong shoes as needed them asap so sent email to cancel order which had not been dispatched and received lovely email straight away and money back within a few days thanyou
Reply from Stunahome2025-04-30
Hello ,
Thank you so much for sharing your experience with us!
Welcome to look around at Stunahome any time, have a blessed day!
Want to give a minus star but not an option for that. Do not waste your money buying shies from this company. Purchased shoes wore and holes in soles in under 3 weeks. Worst quality I have ever seen. Paid £30 for trainers just for work. Contacted them and got standard email highlighting product damaged after use. I can see from the rest of the reviews people feel the same. DO NOT WASTE YOUR MONEY
Reply from Stunahome2025-04-30
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Still awaiting order over two weeks on.
Poor communication with Stunahome.
Customer services will not give approx date for delivery.
I will update as and when..
So far not a happy customer
👎😧
Shoes did arrive after 3 weeks..not happy with the shoes..definitely were not slip ins as advertised I tried to return shoes …such hard work..so much back / forth communication ..Finally I received a part refund 15th May..after so many E-mails ..Definitely would not recommended stunahome at all.. it’s a 👎 from me.
Reply from Stunahome2025-04-30
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays),The package is in transit, don't worry.Let us know if you need any help at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Avoid this Company at all costs. My experience is much like a lot of other people. I ordered two pairs of trainers, one pair was fine but the other pair was uncomfortable so I emailed support as per the instructions. My order came to £54.95 including free delivery as it was over £40.00. They first offered a 20% refund and said I could keep the trainers or give them to friends or family. I kept going back saying that I wanted a full refund. Their response was to keep increasing the percentage until it got to 60%. The final straw was when they suggested I damage the trainers in order to get a refund which I found very bizarre. I said there was no way I would do that. What I then suggested to them was that they refund me 28.99 for the trainers which was £6.00 less than I had paid so that the delivery cost was covered and if they were not prepared to accept this then I would resort to Chargeback. They did accept and I received my refund within two days. With Chargeback I believe you have 120 days to instigate so a few of you who have had a bad experience you might still be able to get your money back. Just contact your Credit Card company.
Reply from Stunahome2025-04-30
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I bought some mens shoes from Stunahome which looked like good quality from the pictures provided on their website, but when they arrived the quality was awful. I wore them on and off for 7 weeks and then the heels of both shoes began to disintegrate. I contacted the company by email with pictures of the failed areas but their response was to tell me that because I had worn them, they were not prepared to offer a replacement of refund. Awful company DO NOT USE. Really wish I had read reviews before buying.
Reply from Stunahome2025-04-30
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Ordered a pair of sandals, and whilst taking a long time to come , are comfy and look sturdy and good. I’m pleased with them so far. I didn’t look at the reviews first , and would have been put off , if so. But pleased I did on this occasion.
Reply from Stunahome2025-04-30
Hello ,
Thank you for your positive feedback and support. Your affirmation is our driving force for progress, and we will continue to work hard to provide you with a better service experience. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Wish I had read the reviews as many others have said. I bought so called orthopaedic sandals x2 but are definitely not, they are cheap rubbish. Also they are too big for me, size 35 which I normally are but these are far too big.
I have been back and forth with emails only to be offered 20%!! That’s my money down the drain so really angry!
You would think after all the very negative reviews they would re-think this not acceptable 20% rubbish then maybe people would be returning customers?
DO NOT ORDER FROM THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY!!!
Reply from Stunahome2025-04-30
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
HORRENDOUS CUSTOMER SERVICE
Boots were advertised as leather and seemed to be just what I was looking for. When they arrived the fit of these non leather boots was really bad and the quality appalling. There website stated refunds and free returns. 1st e.mail offered 20% and keep boots. 2nd e.mail offered 40% and donate the boots. I finally got a refund but they deducted what was supposed to be a free delivery and a free return. I am £5.99 short on what I originally spent and of course no new boots. Will never use again and have made sure no one else does. They do not deserve my custom
Reply from Stunahome2025-04-30
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Awful company, awful product, unfit for purpose. …
The shoes I bought were terrible quality and not at all as described. As far from orthopedic as is possible.
I have corresponded with the company to obtain a refund, as requested by them.
They want me to destroy the shoes and send them a photo, then they will refund, or so they say !!! This is a terrible company and the item I purchased was very bad quality, not as described and not fit for purpose and it seems I can't get a refund unless I cut up the shoes with a knife. Disgusting.
Reply from Stunahome2025-04-24
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Wish I had read reviews first! Checked return policy...says Free Return and Exchange! Only sale shoes cant be refunded. I bought full price shoes...cant even get them on with my bunions. Definitely not orthotic shoes just have a padded innersole! They arrived squashed up in a small bag which was not impressive before I even opened them.
Lots of emails back and forth with a day or 2 between each one. I was offered 20% refund which I refused. Then 30%, then 40%! Each time I insisted I need a full refund as promised on the website. Today I was offered 60% but still not accepted!
Reply from Stunahome2025-04-24
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Bought a pair of trainers and sandals in the sales from this company. Well put together website. I thought they were in the UK. It wasn't until I made a payment that I realised goods/company based in china. Goods arrived squashed in a plastic bag. The look and quality of both shoes was nothing like the picture in the website. They were of very poor quality materials and badly made. The sizes come up very small I could not get my feet into the size 6 I ordered. not true to UK size 6. I followed instructions on website requesting refund. I have to say their customers service response is good. After going back and forth I agreed to a 30% refund ( I would have to pay for postage it made sense to accept refund). But what they don't tell you is they deduct shipping from your refund. I'm very cautious now. No matter how professional a website looks I will always look for reviews first.
Save your selves disappointment, time and energy.
Reply from Stunahome2025-04-24
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
After ordering these boots I read some reviews and expected the worse. But although they took 15 days to arrive the goods were right and of good quality.
Reply from Stunahome2025-04-24
Hello ,
Thank you for your positive feedback and support. Your affirmation is our driving force for progress, and we will continue to work hard to provide you with a better service experience. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
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