SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
Written by the business, not verified by us.
Is SUGARGOO legit?
SUGARGOO (sugargoo.com) has a 3.6 out of 5 rating on OK.one, based on 414 user reviews collected here. It is listed under Business Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-10-24.
Was supposed to pay 250, it took 300 from my card, I got refunded but without the missing money, they want me to pay to withdraw MY money so I was forced to buy from here since I couldnt withdraw MY OWN MONEY and buy from a different app that wouldn't scam me, would be cheaper and I would know the shipping's cost.
Won't buy from here EVER AGAIN.
If the shipping is outrageros, I'II be suing.
Reply from SUGARGOO2025-09-10
We’re sorry that you had this experience. To assist you properly, please let us know under what payment circumstances this problem happened, and provide your account details by emailing [email protected]. Our team will carefully check the records and follow up with you. Thank you for bringing this to our attention.
I Like it its cheap better than cnfans which according to many people should be the best but Sugargoo wins no diff it cheaper in pricing and shipping. You can resell if you dont like your profit and make profit and very good QC picture
Reply from SUGARGOO2025-09-10
Thank you for your kind words! We’re glad to hear you find Sugargoo more affordable and that our QC pictures and shipping meet your expectations. Your support means a lot to us — we’ll keep working hard to provide you with the best service possible.
Excellent service and trustworthy agent
Sugargoo is super easy to use and very reliable. The platform is clear, customer support replies quickly, and the whole process from order to delivery is smooth. My packages always arrive well packed and in perfect condition. I also really appreciate the shipping options and the way they help reduce costs by consolidating items. Everything feels professional and safe. Highly recommend Sugargoo if you want a service that’s fast, efficient and trustworthy.
Reply from SUGARGOO2025-09-10
Thank you so much for your thoughtful review! We’re delighted to hear that you find Sugargoo easy to use, reliable, and that our customer support and shipping options have met your expectations. Your trust means a lot to us, and we’ll continue working hard to provide you with smooth and professional service.
Everyone who thinks to do wholesale through them and do a big order never do it , i did around 1 month research on reddit about sugargoo and everything seemed perfect , people were saying they have cheap shipping international and even cheaper then asking agents , so i ordered 5000 $ worth of clothes for my shop here . Its been since 2 month since this nightmare happened and as soon as i ordered they contacted me in whatsapp saying you are a VIP member and we will help you , so as soon as they got all the goods i asked them about the shipping price which it costed around 5k $ which i was hopping way less , i contacted a agent in my country and he told me he will transport 3X faster then Sugargoo estimated time and for 1100 $ . Then they refused my agents to pick up my clothes saying only give us their address and then when i checked they tried to charge me 2k $ to ship only within CHINA . Then i got so tired its been already 2 weeks and my agent asked them to ask Sugargoo to clear costums and i pay 2k $ to ship within China because they will refuse to communicate with other Agents since they dont want you to ship with other guys because they want to overcharge you atleast 4X .
And of course they refuse again .
So i was tired with all of this BS and decided to pay 5k $ directly to sugargoo to ship in my country , and BOOM they refuse to give you a PRO FORMA INVOICE which they claim everywhere in their website in reddit and everywhere that they will provide one , they only gave me a excel saying write whatever you want there which is so fake , so how do you expect me paying for 5k $ clothes and 5k$ transport in EUROPE without a single INVOICE , what am i supposed to say to costums because everyone in their right mind will know costums will ask for the invoice from the company . Of course they keep mentioning that they are only middleman but in the reality is i paid you guys for those clothes i didnt pay anyone else . So please please stay away because they dont give a shit to find you a solution i tried so hard for more then 40 days and i just gave up and lost the 5000 $ which is is sitting in their warehouse.
Reply from SUGARGOO2025-08-15
We’re sorry to hear about your experience. Please email [email protected] with a clear description of what happened, along with your order number, proof of payment, and any communication records, so we can better understand the situation and see how we can help you resolve it.
prompt, helpful customer service (even with my 3000 questions lmao sorry), decent shipping fees (although they have gotten a bit more pricy), and amazing qc photos!?!? what more could i ask for fr
i dont mean to be rude, but i find most of the reviewers have an iq as low as room temperature—you cant blame an entire company because you didnt buy insurance or that your parcel was lost/damaged/ etc., as that is entirely the shipping companys fault and should be treated as such! consequences of your own actions guys
Reply from SUGARGOO2025-08-15
Thank you so much for your kind words. We’re glad to hear you’re happy with our customer service, QC photos, and overall experience, and we appreciate your understanding of how the shipping process works. We’ll continue doing our best to keep our services prompt, helpful, and worth your trust. Looking forward to assisting you again soon!
Thank you so much for taking the time to share your feedback with us. Your kind words and encouragement mean a lot to our team, and they motivate us to keep delivering the best possible results. We look forward to continuing to serve you in the future!
They used to be very good service last year but now they don't even care anymore. They open the forwarding packages without permission. Completely ruined it for me. Shipping fees are getting expensive. The service isn't great as it used to be. Once the items arrived, the just shove the items inside messily without even properly arranging it and put it back neatly like clothes are wrinkled, not even folded properly. They removed sea freight shipping while other agents have sea freight shipping options. Will stop using this service after I get all my items shipped to me.
Reply from SUGARGOO2025-08-06
Thank you for your continued support in the past — we’re truly sorry to hear that your recent experience did not meet expectations.
In some cases, packages may be opened for security checks or consolidation, but we always aim to handle items with care.
Your feedback is valuable and will be shared with our team to help improve. If you have further concerns, feel free to contact us at [email protected]. Thank you again for your feedback.
Extremely Poor Packaging – 5 Damaged Pairs, No Real Compensation!
Title:
Extremely Poor Packaging – 5 Damaged Pairs, No Real Compensation!
Review:
I ordered 12 pairs of sneakers through Sugargoo. Two pairs (BAPE and Supreme x Nike) were packed properly.
But 5 pairs of Nike Shox (white) arrived with visible damage due to poor packaging. The shoes were thrown into the box without individual wrapping.
Worse, unused packing bags were still included in the box, completely untouched — proof that Sugargoo staff never packed the shoes properly.
The outer orange shipping bag was sealed and intact, so it’s clear the damage happened before shipping.
I provided:
• Photos of all damaged shoes
• Video of all 5 pairs
• Unused packing bags
• Full documentation
Sugargoo only offered me 30 yuan (4 USD) as a solution — for 5 damaged sneakers.
This is a total joke and extremely unprofessional. I bought these for resale, and now they’re unsellable.
If Sugargoo does not provide fair compensation, I will continue sharing my experience across other platforms — Reddit, Discord, reselling groups, and more.
🚫 Avoid Sugargoo if you’re a serious buyer or reseller. They do not take responsibility for their own packing mistakes.
Reply from SUGARGOO2025-08-06
We’re truly sorry to hear about your experience. All orders are meant to be handled with care, and we regret that this one did not meet your expectations.
Our customer service team has reviewed your case, but if you have further questions or wish to provide additional feedback, we encourage you to reach out again at [email protected]. We value your input and always strive to improve.
Thank you for your understanding.
Sugargoo bought batteries, paint, knives
And refused to declare them under their names. Sugargoo wants to falsify the declaration by filling them out under other names. And does not want to take responsibility if there are problems with customs.
The staff refused to connect me with a manager.
Reply from SUGARGOO2025-08-06
We’re sorry to hear about your experience. For international shipments, we must comply with customs regulations and restrictions. Certain items like batteries, paint, and knives are considered sensitive or restricted, and must be declared properly to ensure safe and legal delivery.
If you have concerns about how your case was handled, please email us at [email protected] — our team will be happy to review it further. Thank you for your feedback.
I like the site becuase of it's customer service and the items they are both 10/10! But the shipping costs. I buy a normal shoe for it to be 3x more than the shoe? Like if you buy 1 thing weighing 2000-3000g then the shipping cost will be around 60 dollars or more.
Reply from SUGARGOO2025-05-27
Thank you so much for your kind words about our service and products. We understand your concerns about the shipping costs. International shipping, especially for heavier items like shoes, can indeed be pricey due to carrier fees and distance. We’re always working to find more affordable and reliable shipping options for our customers. If you need any help, don't hesitate to reach out.
I have ordered a haul around 2 months ago and it has been said that it is in some
factory in Victoria for ages. I have also applied for a refund on the items that were unavailable and that is yet to have been approved. Can you please deliver ASAP.
Reply from SUGARGOO2025-05-27
We're sorry for the delay and the inconvenience caused. To help you locate your haul and resolve the refund issue as soon as possible, please contact our customer service at [email protected]. Thank you for your patience and understanding.
Amazing customer service actually give them a bonus,i really like the app because if you cant order something because high shipping/taxes etc. it has a decent shipping and you can change the invoice value. Really saved me some cash
Reply from SUGARGOO2025-05-27
Thank you so much for your kind words. We're really glad to hear that our service and features have helped you save money — that means a lot to us. Your support motivates our team to keep improving.
just want to know before i buy anything is sugargoo a reliable vendor or should i take my buisness else were ive read the reviews and there mostly mixed some have great times with the company while others are having a horrible time? any help?
Reply from SUGARGOO2025-05-27
Thank you for reaching out. We understand your concerns, and it's completely reasonable to do your research before making a purchase.
Sugargoo is committed to being a reliable and transparent service provider. While experiences may vary, as with any cross-border shopping platform, we take every issue seriously and are constantly improving based on user feedback.
If you have any specific questions or would like help getting started, feel free to contact our customer service at [email protected] — we’d be happy to assist you.
We appreciate your consideration and hope to have the chance to serve you.
Can i ship perfume car air freshner and watch through sugargoo?
Reply from SUGARGOO2025-05-27
For specific items like perfume, car air fresheners, and watches, shipping availability may vary depending on the shipping method and destination. We recommend contacting our online customer service on our website or emailing us at [email protected] to confirm whether these items can be shipped to your address. Thanks.
Would be 5 stars but because of the brand restrictions for now its 4 very good customer service fast refund and low prices on shipping best agent without a doubt if u dont buy balenci supreme etc.
Reply from SUGARGOO2025-05-27
Thank you so much for your kind feedback. We appreciate your support and are glad to hear you’re satisfied with our customer service, refund process, and shipping prices. We’ll keep working hard to provide the best service possible.
I have a question before i buy for the first time , i will buy with paypal but will it ship without getting seized (i think i have under 2 kg) and can i pay for shipping with paypal?
(Im ordering like 7 items all nike)
Reply from SUGARGOO2025-04-16
Yes you can pay for shipping with Paypal as well. The chance of a package getting seized is slim. And you can buy insurance for the package. If you have other questions don't hesitate to reach out.
Good experience, company cares about clients. Never had any problems.
Reply from SUGARGOO2025-04-03
Thanks. It's wonderful to hear this from you. If you ever encounter any problem though, don't hesitate to reach out. Everyone of us from sugargoo is ready to serve you.
Look. Sugargoo is a great platform don't get me wrong & I do recommend it to users but the issue is; is that my package has been stuck since the 5th March 2025 & now it's the 20th March. Of course I've contacted support but all they could do it just urge the logistics - which of course did absolutely nothing in regards to where the package is, or if it's at least being processed by them anytime soon.
I have contacted Royal Mail on my side by sending them phone calls. I have talked to them saying they haven't recieved any package whatsoever & it's still waiting for it to be recieved by them according to them. I don't know what the hell is going on with my package, whether it's stolen/lost, or just the logistics being lazy with processing it, I do not know. I'm more than happy to pay extra & submit a 5 star review just to at least recieve my package, I've waited long enough & I just want it to be over with.
Obviously it's not really sugargoos fault here, and their platform is fine. It's just the logistics sometimes may do some errors on their side. If anyone higher up could help me, that would be amazing! Once again, if I need to do anything, I'm more than happy to do so.
Reply from SUGARGOO2025-03-24
Sorry to hear this from you. Please send an email to [email protected] and in the title please write "Please forward this email to yoona". When we get the Email, we will help you out as much as we can
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