SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
Written by the business, not verified by us.SUGARGOO (sugargoo.com) has a 3.6 out of 5 rating on OK.one, based on 414 user reviews collected here. It is listed under Business Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-10-24.
great service, and fast warehouse shipping, and excellent communication
Thanks for the comment. It's great to hear this from you. This is exactly what inspires us to work hard and offer good service to you all. Whenever you need help or may have a question, just don't hesitate to reach out
An amazing agent! i get my items in 10 days or less everytime. great service
Wow, we are more than happy to hear this. We will keep on working hard to meet your expectations. And remember to reach out whenever you need a hand. We are always ready to serve you.
I got what i ordered and it was here just in time, love ordering from here, its a really nice place for good stuff.
Great! We are happy to hear that you receive the package just in time. We are looking forward to serving you again. Just reach out when you need any help or may have any questions.
Thanks!! If there is anything we can help you with or you may have any questions, please don't hesitate to contact us
its cool shipping alright 8.5/10 its my main agent
Thanks. We are more than pleased to hear that we are your main agent. If there is anything we can help you with or you may have any questions please don't hesitate to reach out
Really good customer service. Everything is okay but on Sugargoo you couldn't buy some brands. Slow delivery, it took almost a month to delivery my package to Poland. I understand that I have ordered in peak of season so in fact of that I rate Sugargoo for 5 stars
Thanks for the very honest feedback and thanks for your understanding. About the brands, our top priority is safety of all the goods with us. Sorry for the inconvenience it may have caused to you.
It’s taking too long just to send my package and I order just one thing
Sorry to hear this. It can happen that some sellers may need more time before they can ship out an item especially when it is out of stock. From where we stand, we really hope all sellers can ship out items immediately, however it is out of our control. I just noticed that this item arrived at our packing center. If there is anything else we can help you with, don't hesitate to reply to the email from our team, [email protected]
Sorry for the inconvenience, the top priority here is the safety. Thanks a lot for your understanding. If there is anything we can help you with or you may have any questions please don't hesitate to reach out
Not sure if this is your case, but if you refund a product which arrives at our packing center, we will have to return it to the seller after his approval to get the money back. Sorry for the waiting. To assist you, we will send you an email in 12hours. Please kindly reply back if you need any assistance. Thanks and you have a great day.
The best. Never have any issues
Thanks! We are excited to hear this from you. Even if you encounter any issue, I can promise you that we will do our best to help you out. Don't hesitate to reach out whenever necessary. And you have a wonderful day!
I dont understand why I cannot buy anything each time there are more and more verifications and... I will stop to use sugargoo
Sorry to hear this. We will send you an Email in 12 hours and if there is anything we can help you with, please don't hesitate to reply back. Thanks.
Safe, effective and trustworthy service from the agents
Thanks!!! We are pleased to hear this from you.
Well it s actually good,not gonna lie,but still if in that search engine there would be more store,besides Taobao,it would be awesome. Oh and the shipping prices are not high,but a little more expensive.
Thanks for your comment. We heard you and will forward this to the management team. About the search engine, currently taobao, tmall, 1688, weidian are supported. We will consider to make it support links from more platforms.
good and fast
Great, thanks a lot for this comment!
Good timing and quick
Thanks!!! We are excited to hear this. If there is anything we can help you with, or you may have any question, just reach out.
The company is putting effort in customer service
That’s fantastic to hear! We’re really glad our efforts are being noticed. Thanks so much for the kind words!
Good quality, long shippment but understand its not your fault
Thanks! Sorry to hear about the long shipment. At the end of year, since the total package volume is increased, the time usually is longer. Thanks a lot for your understanding. If there is anything we can help you with please don't hesitate to reach out to us.
Shopping was fine, until waiting forever to be shipped to the factory, then finally paying for shipping to my address, it said estimated arrival is 8-15 days, but the order still hasn't arrived and I placed it on November 7th, 19 days ago. I have not recieved any information either, or option to change shipping.
Sorry to hear this. You mentioned that you waited a long time for the product to be shipped to the factory. This is because probably the seller doesn't have stock of this item. And about this package, please don't hesitate to send us an Email [email protected] so that we can further help you. At the end of the year, usually packages tend to get delayed a little bit. And you are not from Canada right?
I tried to withdraw my money 25$ and it never went to my account it just dissapeared
Please send us an email [email protected] and include "forward this to jennifer" in the title. And in the Email, please offer us your user name and when did you withdraw the money from your account? We are looking forward to your Email and we will help you out as soon as we can.
Sorry that you find the shipping cost higher than what you expected. Actually our prices are relatively low when comparing with other agents. To save on the shipping cost, you can keep an eye on us and get coupons from various events. Currently if you open our site, you can click "Black Friday * Cyber Monday" and get coupons from there.
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