SUGARGOO

Thank you for bringing this to our attention. We'll pass it on to the management team right away.

Don’t worry, we are on this. My colleague will send you an email in 12hours and please reply back as soon as you can with details, so that we can further assist you. You mentioned that we overcharged you for 700g of false extra weight, we want to investigate and fix it if we did anything wrong. Looking forward to your reply. Thanks and have a wonderful day.

Thanks! We really appreciate your comment. If there is anything we can do to help you out, don't hesitate to reach out to us. And you have a wonderful day.

Sorry to hear this. May I know which part from your perspective is confusing? We would like to do as much as we can to optimize the customer experience. We will send you an email in 12hours and looking forward to your reply.

Thank you for the amazing feedback! We're more than happy to hear you had a perfect experience and appreciate the 10/10 rating!

Sorry to hear this. Actually for international shipping, this can happen, because there are a lot of factors which can affect the shipment. What's the package number? You can contact our live chat support or send messages to me (Reddit, u/sugargoo9925). Once we get the package number, we will do our best to assist you. Thanks.

Sorry for the inconvenience caused to you. We will send you an email in 12 hours. Don't hesitate to reply back and offer us the details so that we will do our best to assist you. Thanks and looking forward to your emails.

Don't worry. We are on it and we will send you an Email in 24 hours to share with you the shipping status of your package. If you need further help, please don't hesitate to reply back. By the way, before this, did you reach out to our live chat support?

Don't worry. We are on it. The line you used for this package is CA line actual weight. It takes around 8-15days. We will send you an Email in 24 hours to share with you the shipping status of your package.

Thank you for your kind words! We're glad to hear you had a positive experience with our customer service. Your feedback means a lot to us!

Thank you for your feedback! We're glad you find it easy to use, and we understand your frustration with the brand restrictions. We're working hard to improve your experience!

Thank you for your fantastic review! We’re thrilled to hear about your excellent experience with Sugargoo and our customer service, especially from Candice. We appreciate your recommendation and look forward to serving you again!

Thank you so much! We’re thrilled to be your best agent!

Wow, great! We are so so happy to hear this. We will do our best for you guys

We love you as well! Thanks and you have a wonderful day.

Thanks! We are more than pleased to hear this. This is exactly what encourages us to work hard.

Thanks a lot for bringing this to our attention. We will discuss it with the team and do as much as we can. If you need any further help, please don't hesitate to contact our live chat support. Thanks

Thanks a lot for your comment. We really appreciate it. We will spare no effort to offer better service

When you buy from us in China, you only pay for the product price plus the shipping cost from the seller to our packing center. That's why, when you're ready to have the items shipped to you, you'll need to cover the international shipping fee. You can consolidate your items to save on shipping costs though. This is why a lot of users choose our service.

Thank you for your love and support for Sugargoo! Soon we will have a big event. Please keep an eye on us. Or you can contact our reddit moderator u/sugargoo9925