SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
Written by the business, not verified by us.SUGARGOO (sugargoo.com) has a 3.6 out of 5 rating on OK.one, based on 414 user reviews collected here. It is listed under Business Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-10-24.
Very patient, most of the costumer service was open to answer my questions and I’m very thankful, please keep up the good work!
Thank you for your kind words! We're glad our customer service team was able to assist you. We appreciate your support and will keep up the good work!
I have bought from SG many times, and unfortunately i have encountered many problems. First of all the website is extremely buggy and there are a lot of technical issues. One time i tried to withdraw my balance and the money simply disappeared to nowhere. It got resolved luckily, but had I not noticed that my money was missing I would’ve lost around 80 euros… The customer service and livechat are very friendly and try to help as much as possible though.
You mentioned " my money was missing I would’ve lost around 80 euros", is this resolved? Just in case you need any help, please send us an email, [email protected] We noticed of what you mentioned and we will do our best to enhance our site further. Thanks again for letting us know and you have a wonderful day.
I didn’t like that one of my items that I ordered did not come to the packing center in time. I very much hope I get a refund as they were pretty expensive.
Usually this happens because the seller doesn't ship out the items in time. We will send you an Email in 12 hours. If you need any help please don't hesitate to reply back. Thanks
Package arrived quick and in good condition. Items were packaged nicely and vacuumed sealed well.
Thank you for your feedback! We’re thrilled to hear your package arrived quickly and in great condition. We appreciate your support!
They have one do the best if not the best customer suport, the exchange rate are te best ever but the extra taxes that they put on orders are pretty big
Thank you for your feedback! We're glad you appreciate our customer support and exchange rates. About the taxes, what do you mean? We will send you an email in 12hours to learn more about it. Thanks.
Good service from agents
Thank you! We're glad to hear you had a good experience with our agents!
Was ok. Told me to pick up my package but than they didn’t have it. Than the location changed to pick it up somewhere else
I'm sorry to hear that. We sent you an email yesterday, so please check your inbox. If you need any further assistance, don’t hesitate to reply.
Sorry to hear this. We will send you an Email in 12 hours and help you out as much as we can.
I picked up my package arround half a month ago and it came really damaged. I ordered some shoes and they were so beat, unwearable like they were used. Dont think i will be using sugargoos services again
Sorry to hear this trouble. We will send you an Email in 12 hours. If you need any assistance please don't hesitate to reply back as soon as you can
Everything was ok. Great support service but my plane got 3 days delay so that made me mad...
I'm sorry to hear about your experience. Sometimes, high shipping volumes can cause delays. You received the package? If you need any help, everyone of us from sugargoo is willing to give you a hand. And you have a great day.
thank you so much for the order did not take long you guys helped me though all the steps
Thank you for your kind words! We're glad we could assist you and that your order arrived quickly. We appreciate your support!
Thank you for your support! We’re glad you think we're the best. We will do our best to improve our service further.
shipping time was nice wish shipping was a little bit cheaper tho
Thank you! We're glad you were pleased with the shipping time!
Everything about Sugargoo is great, especially the quality of the products.
Thank you so much! We’re delighted you love the quality of our products!
Sorry for the trouble. Don't worry. We will send an Email in 12 hours and we will do our best to help you out
My experiences with Sugargoo have been amazing as the products are well priced, the customer service is great and the shipping times are efficient.
Thank you for your wonderful feedback! We’re thrilled to hear you’re pleased with our prices, customer service, and shipping times!
Great service, best agent, short shipping times, cheap shipping I love it
Thank you for your amazing feedback! We're thrilled you love our service and shipping!
Thank you! We're glad you think our app is excellent!
Honestly if I could give 0 stars I would this is the worst website I have ever purchased from ever. I bought 6 pairs of shoes 2 months ago a week after I bought the 6 pairs I found out that 4 of the pairs were out of stock so it makes no sense that it let me buy it in the first place just wasted my time and money because I had to wait for it to get refunded in to my account. Now I come to check because i still haven’t received my package and I find out that I had to pay a second fee for the shipping which is so dumb that that should even be a thing any other major and small online websites includes the shipping price in the total at checkout, I now found out that the shipping is over $100 when the shoes I got were only $35 so now I want to refund it and I am told that it’s too late for me to refund it. This is the worst experience I have ever had on online shopping. I will never buy from here again and I will make sure to tell everyone I can to never shop from here EVER!!!
I’m sorry to hear about your experience. Let me explain how our service works. We act as an agent to help users purchase items from China. We don’t produce any items ourselves; all the products you see are from third-party platforms. With our service, you can shop from multiple platforms and have your items shipped to us. This allows you to consolidate everything into one package, saving on shipping costs. Sometimes, the stock information may not be accurate, which can lead to situations where an item shows as "out of stock" after you've made a purchase. When you pay for an item, you’re only charged for the item itself along with the shipping cost from the seller to us, which is why you may see a separate shipping charge. If you need any help please don't hesitate to reach out to our live chat support thanks
Sorry to hear this trouble. We will send an Email in 12 hours and help you as much as we can. If we can find the package number then we will try to check the status directly for you. Otherwise we will ask you for the package number. Please check your mailbox. Thanks.
414 reviews matching
Kakobuy
Superbuy Shopping
Mulebuy
CSSBuy
CNFans
JoyaGoo
Lovegobuy
DHgate