Super.com (super.com) has a 4.1 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 51% of negative reviews. Last updated 2026-08-10.
0* If possible. Paid upfront with Super.com, who never released my payment to the hotel, so I had to pay again direct to hotel. Attempts so far to contact Super.com via phone & livechat have proved fruitless (livechat customer service is appalling). I would avoid at all costs.
Easy checking. The room and the hotel was exactly as advertised
Wife's chemo was moved up and we couldnt make it. No refunds is simply bad business. Won't see me again
Less fake offeres.
Rooms were clean and well kept. Too much noise in the hall very late/early morning.
Good spot for a good price
Super easy, best price too
Everything was easy and simple. Had no problems. Thank you!
I've used Super.com before and has no issues. This time, I booked a hotel and was charged on my credit card for Super.com, but the hotel never received the payment. There was no indication that it was prepaid, and the hotel is asking for payment. I was on hold with Super.com for over an hour and a half a couple of days ago before hanging up. I'm on hold with customer service again as we speak. It's already been over thirty minutes. Customer service is useless, and their booking error has cost me over $200. I will never use them again. EDIT: I was able to get in touch with Super.com, and they are escalating the issue to their third-party supplier. I'm changing this from one to two stars because some action is being taken, but I've wasted hours of my life on the phone with customer service for an issue that never should have happened.
Parking fee that was almost 30 % of the room rate & was not obvious. Upon check in looked for it, had to scroll 3 pages to find.
This company completely ripped my family and me off. They advertised a price of $474, plus a $15 resort fee for the stay. However, when we arrived at the resort, we were charged over $109 in additional fees that were never disclosed to us. When we contacted customer service, they did not resolve the issue or make any effort to correct it. If you want to be overcharged and surprised with hidden fees, book through Super.com. I will also be filing a complaint with the Better Business Bureau.
I went on the website and tried booking a hotel. It said $334. Nowhere on the website or checkout did it say I needed to change anything to Canadian Dollars. It legitimately looked like I was paying $334 until I hit book and I get a notification from my credit card company saying Im being charged $481 because its American dollars. So I call in. 45 minute wait to talk to someone. They say a supervisor will call me back. Nobody has. I provided screenshot that proved I was never once shown that I would be paying $481. It always says $334 with 0 option of changing from US to CAN currency. Nobody to talk to to resolve this as a supervisor has not called me back and Im supposed to check in the hotel soon. Extremely frustrating paying so much more than I was shown and being told "no refunds!". Im a canadian booking a canadian hotel...why would I ever think this would be in USA dollars?
Everything was great, and I will definitely recommend this hotel to everyone
the reservation was easy. the price was the lowest found
Best prices - easy to book and no problem at the hotel
It said unable to process payment so I backed out of the site. I used another 3rd party to book my room only to find out at my check in that super.com had billed me also. No cancelation so I'm just out the money for a reservation that it said originally could not be booked. I won't be using super ever again!!!
The hotel didn't even have hot water for bathing. The bathroom shower was broken.
278 reviews matching