Great tutoring platform
Superprof is a great website and I enjoy using it to teach. Students can easily find you and put in lesson requests. The platform makes it very easy to communicate with students and it’s easy to navigate.
About Superprof UK
Data updated- Website
- superprof.co.uk
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 168 reviews
- Replies to negative
- 98% (109/111)
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Is Superprof UK legit?
Superprof UK (superprof.co.uk) has a 2.4 out of 5 rating on OK.one, based on 168 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth interface and the straightforward process for connecting students with knowledgeable tutors. Many people highlight that it provides a reliable way to build a teaching business or find great educational support quickly. Some reviewers were not happy with the unexpected subscription fees and unclear recurring payment terms charged automatically. A few other people also felt that poor communication, disorganized scheduling, and technical website problems hindered their overall satisfaction. Additionally, some customers noted difficulties in getting support or refunds when problems with bookings arose.
Auto-generated from all reviews of this business. For reference only.What people say
Great Platform for Tutors
Superprof is a reliable platform for connecting with serious students. It’s easy to use, and a well-optimized profile helps you attract quality opportunities. It has helped me expand my reach and present my skills professionally. Highly recommended for anyone serious about tutoring.
Super Shady Business Model
I signed up to Superprof so I could find a guitar teacher for my daughter. The way it's posed is you pay an up front fee if you book a lesson. By paying this fee, you gain access to the ability to contact as many potential teachers as you would like. Each time I reached out to one of their listed tutors, they would immediately respond saying they were available, then when I tried to actually schedule with them they would mysteriously decline the the lesson they had so quickly responded yes to. I reached out to at least 5 different people and each time it was the same situation. Lo and behold I was charged a fee even though no one actually followed through. I was told because they initially accepted my request it counted toward the fee. To add insult to injury I was charged a recurring monthly subscription fee I was unaware of for this awful experience. The business model is very shady as it encourages engagement but no actual follow through. In fact, I'm pretty sure many of the "tutors" on the site aren't real and are only there to pad the site out and generate engagement/fees. I would absolutely not recommend using their services. I was refunded two of the 5 months of fees I unknowingly paid after MUCH back and forth with their customer service. Total waste of my time and money.
Reply from Superprof UK2026-05-11
Hello Abigail, We appreciate you taking the time to share your feedback with us. In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription. The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details. It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days. Our customer support team is here to help so please don't hesitate to contact us again if we can help with anything further, [email protected]. Regards, Team Superprof
Did a free trial and was not happy with…
Did a free trial and was not happy with the tutor chosen back in Feb. The company has been taking monthly payments from my account since Feb 26, even though I'm not using their services. Be careful, as they try to get you to subscribe to a service without your knowledge, and they have not refunded me. Don't trust this company.
Reply from Superprof UK2026-05-07
Hello, Thank you for sharing your review here. To access our platform and connect with tutors, a Student Pass subscription is needed, which costs £39 per month. As detailed on the payment page you passed through when signing up, this subscription grants you full access to our platform, including the ability to contact unlimited tutors and access their contact details. If things did not go according to plan with the tutor you chose, we would welcome the opportunity to discuss your experience with you. If you would like to discuss this further with our customer support team again, please don't hesitate to contact us at [email protected]. Kind regards, Superprof
Very poor service DO NOT USE
Very poor service. Quality of tutors on platform is very poor. Platform blocks you from contacting tutors after a limit even though it says unlimited contacts for a subscription pass. PLEASE SAVE YOUR MONEY AND DO NOT USE THIS PLATFORM.
Reply from Superprof UK2026-05-11
Hello Sunil, Thanks for leaving a second review with us here. We do appreciate you sharing your thoughts with us and have taken on board your feedback. Kind regards, The Superprof Team
Superprof
Superprof - SIMPLY DO NOT USE! 1. Customer service is extremely disappointing 2. Platform that prioritizes squeezing money out of users over actually delivering value - quality of tutors is poor 3. Subscription suggests unlimited access to tutors but reality is its limited! 4. Responses feel dismissive, and it doesn’t seem like they genuinely care about resolving customer concerns. PLEASE DO NOT USE THEM
Reply from Superprof UK2026-05-11
Hi Sunil, Thanks for your review. While we're disappointed to hear that you feel this way, we're glad that you were able to connect with a number of tutors as a result of using our service. In case our team can help with anything else, please do feel free to get back in touch. Kind regards, Team Superprof
Best app for me as a tutor and am happy…
Best app for me as a tutor and am happy finding more leads and clients
Trying my hardest to cancel my…
Trying my hardest to cancel my subscription. Typed “cancel subscription” into the help section of their website, no help. Emailed them one automated response and nothing else. The tutors they have cannot help me. They have took £78 and tutoring. All I want is a refund and to cancel the supposed subscription.
Reply from Superprof UK2026-05-25
Hello, We appreciate you taking the time to share your feedback with us. In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription. The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details. It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days. In case something didn't go according to plan with the tutor that you did connect with, our customer support team is here to help, please don't hesitate to contact us again at [email protected]. Regards, Team Superprof
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